Recently stayed at this hotel by booking on the web direct. When we arrived we were given the wrong room, basically one of a lower grade than we booked and paid for in advance. When we returned to the reception to resolve the mistake, we were treated with arrogance and very little care. No one wanted to help or take responsibility. After much discussions and several staff, we decided that the effort was too much and stayed in the lower grade room, but no compensation offered. The only saving grace was a gesture from the restaurant manager who sent a bottle of wine to the room. Strange! The hotel rooms are tired, but ok. No room to put clothes out, so had to live from the suitcase all week. The cocktail bar was nice and the staff very efficient, especially shaun and ruben, but the prices were crazy. Great hotel, but is passed it's best and still tries to rely on it's past. Not a 5 stairs by any measure. Location is fine. The pool and gardens save the day as they are well looked after. If we had not paid in advance, we would have gone elsewhere at the start, but crazy as it sounds, we would more or likely go again, but never pay until you get there to ensure you get what you book. The porter told us this happens a lot and they try to get you to pay more, just to get what you had already paid for. There are definitely nicer hotels for the same price or even less, but if you want a taste of days gone by then this is the place. Just don't expect to get what they promise on all levels.
- Official Description (provided by the hotel):
- The Phoenicia, just re-opened after an extensive renovation programme, is one of the leading luxury hotels in Malta. Located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city, The Phoenicia is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre landscaped gardens. The island's central bus terminus is just meters away giving the possibility to explore the whole island by bus. A stay at The Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more less
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- Also Known As:
- Phoenicia Hotel Valletta
- Phoenicia Hotel Malta
- Hotel Phoenicia Malta
- The Phoenicia Malta Valletta