I've just read again my previous review about the Phoenicia and everything remains valid except that now the wifi works very well in the foyer when it was a bit of a nightmare.
The old buses have been replaced by modern ones that the Maltese apparently hate and are considered too big for the narrow streets. The Maltese will be very happy to provide fender bender statistics. But they are really quieter and somehow do not require blasting the horn every two minutes.
Our room was very comfortable. We particularly enjoyed having a bathroom window that opens. By the way, the frosted window panes are quite see through, so be careful.
The pool area is nice; Towels are available. the staff is very nice and so are the sandwiches.
Some things remain frustrating and not quite 5-stars.
Rooms are comfortable but the only thing that really makes them 5 stars is changing the bed linen every day.
When guests come in near closing time for breakfast, they should still be allowed a peaceful meal, and not have staff rattle the silver, shake out table cloths, chat and giggle or call out to each other across the breakfast room.
The large bar in the foyer is only manned until early evening after which guests are supposed to go to the (tiny) bar in a corner room. The foyer is the grandest nicest place, but guests come in to a closed bar that makes the cavernous room look cold and forbidding. And yet that's were people would like to gather for drinks or use the internet. I once sat for over 30 minutes with my laptop and no one ever came over to ask whether I wanted a drink. I would have and it's less money for them. What is the point of have a pianist (unfortunately, the acoustics is terrible - huge echo) or a tango demonstration if the middle of the room is occupied by a huge dark mass?
Free wifi should be available in the rooms. The business corner is tiny and not comfortable if you bring your own equipment, and having to huddle over a coffee table is really not tops.
Pegasus is great. The food is delicious and beautifully presented. the staff is flawless.
Not so the Phoenicia restaurant. We were asked to come back 20 minutes later as the restaurant was full (two sections were corded off and empty). We did. Guests at a 5-star hotel do not expect the headwaiter who's seen them 20 minutes earlier not to recognize them and to dismiss this with "you know, I see so many people!".
We were seated near the door, so cut off from the main beautiful welcoming room by the breakfast bar. The food made us feel as if the kitchen might have been closing (at 8:45): plain steak on a few slices of potatoes, carrots and slivers of courgettes. My husband's salmon was overdone and had so little sauce on it that he ended up with a large block of plain salmon after a few mouthfuls. His request for more sauce brought... pepper sauce usually eaten with meat and not too great a match for fish. Obviously, the chef was out of the original sauce and couldn't be bothered to make some more.
All of this could be easily corrected by tighter management.
- Official Description (provided by the hotel):
- 5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more less
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- Also Known As:
- Phoenicia Hotel Valletta
- Phoenicia Hotel Malta
- Hotel Phoenicia Malta
- The Phoenicia Malta Valletta