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“Excellent location” 3 of 5 bubbles
Review of Hotel Phoenicia

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Hotel Phoenicia
Ranked #2 of 13 Hotels in Valletta
Certificate of Excellence
Brussels, Belgium
Level Contributor
327 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“Excellent location”
3 of 5 bubbles Reviewed 1 June 2014

The hotel is set in pretty gardens and stands just two minutes walk past the bus station to the city gate of Valletta old town. As it is just outside the city wall, one is quickly able to access roads leading elsewhere on the island. Although seemingly recently redecorated, the historic hotel looks a bit as if it might feature in an Agatha Christie novel.

The public parts of the hotel were spacious. The 'compact' room was nicely decorated, but felt a little bit tired round the edges. The bed was comfortable and the bathroom was fine. There was complementary bottled water provided.


Breakfast was fine, the choice of fare clearly influenced by the island's time as a British colony (or perhaps it reflected the preferences of what seemed to be predominantly British guests). I didn't try the hotel's restaurants, but the menus looked very interesting. The bar was cosy and had a distinctive colonial feel to it with historic pictures of Valletta on the walls. Beyond the foyer, there is a large room for afternoon tea or cocktails etc. A nice surprise was when in the early evening the staff came round with trays of complementary drinks and nibbles. Staff on food/drink service were friendly and helpful enough, but it sometimes took a while to get their attention.

The hotel has off street parking (a big plus here), but access to the car park seemed a bit haphazard: sometimes it was possible to reach the car park by going through the hotel, on other occasions one would find the door providing access to the car park locked and would have to turn round, return to reception and walk round the outside of the hotel to reach it. A minor hassle, but not exactly what one expects from a 5 star hotel.

Overall, the stay was fine. I'd rate the place more as a four star than five.

  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 4 June 2014
Dear RobinRatchford,

It is always great to read that our guests enjoy their stay at the hotel. I am glad that you found the hotel’s ambiance and location to your liking and that you found our service to your satisfaction.

For security reason, access to the hotel from the car park is closed in the evening and during weekends. I am so sorry that this has caused an inconvenience to you during your stay. However I would like to point out that we have put a sign at the gate specifying the opening and closing timings for our guests’ information.

I hope we will have the pleasure to welcome you back to the Hotel Phoenicia in the future.

Best regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,130 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (593)
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English first
Frankfurt, Germany
Level Contributor
231 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

Before I start, I should say that, overall, we enjoyed our stay at the hotel. It is well located for visiting Valetta. It is just that we were disappointed by a number of minor things starting with the guy on the reception saying that "we have a lovely room for you". Call me a cynic but you just know that he is trying to fob you you off. And so it was. Anyway, we got the original room we had booked albeit the window was so dirty (see photo) that we had to open it to see the view :-). Overall the hotel is in an okay state. The main disappointment was a fairly uninspired staff (it isn't good for staff to argue in front of guests). Finally, the banging of doors as people/cleaners enter/leave their rooms meant that a sleep was impossible. Generally, someone needs to teach the staff to smile! Would I stay here again? Probably, but more due to the lack of alternatives than anything else.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank VeitchB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 4 June 2014
Dear VeitchB,

I would like to take the opportunity to thank you for staying at the Phoenicia and for taking the time to review your stay on Trip Advisor. Whilst I am glad that you have enjoyed your stay with us, I have noted your comments about the staff and assure you that your comments will be shared will all the members of staff at the next general manager / staff meeting.

Your comments are much appreciated and are regarded as an opportunity to improve our guest experience.

I hope that the mentioned incidents will not deter you from staying at the Phoenicia in the future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

This is a lovely hotel, well located and a beautiful atmosphere. We stayed here for four nights and upgraded to a room with a balcony and view. Unfortunately the view from the balcony was of a car park and scaffolding covering the city walls. However, the room was quiet, if rather small and the bed was extremely comfortable. Overall we felt the hotel was expensive and that it would have been nice to have had breakfast included in our room rate.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Melvy212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 4 June 2014
Dear Elisabeth T,

Thank you for sharing your experience at the Hotel Phoenicia with other Trip Advisor users. I am glad to learn that you have enjoyed your stay with us and found our services to your satisfaction.

We are continuously looking at how we can add more value for our guests. Our bed and breakfast rates offer a discounted rate for our full buffet breakfast when pre booked. As from this year we are also giving free wired and wifi internet access in all guest bedrooms and all public areas. In this way we are not only more competitive but we also continue to offer better value for money.

I hope we shall have the opportunity to welcome you back to the Phoenicia next time you are in Malta.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

This was our second visit to this hotel and we will be back again, The best features of the hotel are its location, the food, the understated staff and the calm atmosphere which pervades the entire place.The hotel is right by the bus station so for 1 Euro 50 you can go anywhere on the island.The food was amazing and not a microwave in earshot; everything freshly cooked and totally delicious, the fish dishes are to die for. The staff are polite and unobtrusive at all times. The general air of the building is peaceful, a little tatty in parts but still charming. The room we had overlooked the Floriana side of the hotel and was clean, comfortable and functional.
The down side? The toilets down by the pool are tatty and do not seem to be regularly cleaned throughout the day. The service out on the terrace in the evening can be a little erratic sometimes. We waited ages for our main course one evening, it seems we had been forgotten but we were offered profuse apologies and a complimentary glass of wine which compensated for this.
We really like this hotel as we are not looking for non stop loud entertainment, nor a dining room like a fast food outlet. the Phoenicia is a great hotel for peace, tranquility and a restful holiday.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank The2Hoopers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 3 June 2014
Dear The2Hoopers,

Many thanks for leaving a review following your recent stay at the hotel. I was pleased to read you enjoyed your stay.
We highly appreciate your feedback which offers us a learning opportunity to improve our guest experience.
Thank you for choosing us once again and for recommending us to fellow travelers, we hope to welcome you back very soon.

Kindest regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

This perfectly located and gracious hotel deserves its five stars if only because of the décor of its public rooms, the cheerful helpfulness, courtesy and professionalism of its staff, and the quality of its kitchen. It is within walking distance of Malta’s retail and historical centre – and mini-electric cabs are readily available at modest prices to whisk you back to the hotel if you are tired at the end of the day. The public rooms are splendidly decorated – the main dining room especially gorgeous – as befits the truly sumptuous breakfast buffet (including a dedicated hot food station with dishes made promptly to order). We ate dinner once in the hotel, and it was a truly excellent meal. The room we had was perhaps a little tired, but that was more than made up for by its charm and cleanliness – as well as the comfortable bed. The gardens are massive, although we were unfortunately located on the street side which serves as a major hub for tourist coaches and consequently can be a bit noisy. Still, we enjoy watching the world go by, and as the view was filtered by tall trees, we found it very pleasant.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gillian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 3 June 2014
Dear Gillian B,

Thank you for taking the time to review our hotel. I am thrilled that we were able to provide you with excellent accommodations and great service to make your trip in Malta all the more enjoyable. We are grateful for your high recommendation of the restaurant and look forward to welcoming you back in the future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

This hotel is in the best place for getting to know Valletta as it's just outside the gates. At any time of the day a wander into the city is fun....so much to see and do and such a lot of cafes and restaurants.
The buses a few yards away from the hotel can take you anywhere on the island for a couple of euros.
Hotel has nice garden and swimming pool and a small gym.
Would recommend to everyone

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JudyandDick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 3 June 2014
Dear JudyandDick,

Thank you for taking the time to share your experience at the Hotel Phoenicia. I am delighted to learn that you have enjoyed your stay and that the location of the hotel suited your purposes perfectly. I thank you for your recommendation.

I look forward to your next visit to Malta.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton
Level Contributor
137 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We enjoyed our 7 day stay in the Phoenicia hotel. Staff were very friendly and professional. The location is excellent for exploring Valletta and for bus trips through the island. On first sight this area looks a bit downtrodden.The hotel has little grace from the outside but inside it looks much better.We were first allocated a room with balcony on the 2nd floor ( but whilst unpacking we noticed that water was leaking through the ceiling) and were then given a room on the 3rd floor. Only 1st and second floor rooms have balconies. I think we preferred the 3rd floor room it being a bit more spacious. If one wants a balcony room I suggest asking for one overlooking the garden towards the swimming pool as most others face the large bus station or huge car parks.We were on half board. Breakfasts were good but identical each day.Dinners in the main restaurant were very traditional ( which suited us) but not very inspiring.Think chicken,beef stew, duck leg, seabass. There is a socalled "fine dining" restaurant called the Pegasus which we tried but this was very disappointing.The hotel has a very nice swimming pool, heated as well. Valletta has much to offer and this is clearly the best hotel in this wonderful city.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Aart8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review, 23 June 2014
Dear Aart8,

Thank you for taking the time to leave your thoughts on your recent stay with us. I was really happy that you enjoyed your stay and we met your expectations in terms of facilities and especially the service we provided.

I would like to apologise once again for the incident in the room upon arrival, and for your having to change rooms, however I am glad to read that the alternative offered was more to your liking.

Please note that we have already taken a number of your comments regarding food on board. The chef has already introduced a number of daily changes on the breakfast buffet and together with the Food & Beverage Manager, a number of changes were made to the daily menu in the Phoenix.

We highly appreciate your comments and feedback, our aim is to provide memorable a experience and this can only be achieved by looking into our guests feedback. I hope we shall have the pleasure to welcome you back to the Phoenicia, next time you are in Malta.

Best regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Phoenicia

Property: Hotel Phoenicia
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Phoenicia 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta/Valletta

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