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“Great Hotel”

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The Phoenicia Malta
Ranked #3 of 15 Hotels in Valletta
Syracuse, New York
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Hotel”
Reviewed 3 July 2014

This is a very fine hotel, better even than either the pictures of the reviews indicate. It is old grand colonial style, updated beautifully. It's perfectly situated right outside the old city gates and right next to the central bus terminal, so you have easy access to the city and the rest of the island. I took buses to both Mdina and the Hagar Qim Temples for about $2/ trip round-trip! The public spaces in the hotel were big and well-appointed and the room itself was very spacious with a nice workspace and a view of the harbor. The path to the pool was through a beautifully landscaped garden. The pool area was very nice too, wedged in next to a city wall and with a view of the harbor and equipped with a full service bar/restaurant. The service was outstanding as well. When on one occasion there weren't enough lounge chairs, I saw a manager immediately arrange to have others brought out to the deck. He even took off his jacket and started to move some himself. I spent hours trying to decide between one of the highly rated hotels in St Julien's and the Phoenicia and am really glad to have chosen the Phoenicia. While I did not visit St Julien's, I did sail by it on a boat cruise and it looked like a development nightmare. The pool plus the boat cruise provided more than ample access to the sun. If I have any complaint at all it is with some of the clientele, some of whom seemed to have an air of entitlement about them.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear Michael D,

Thank you for your kind comments following your recent visit, I was delighted that you enjoyed your stay at the hotel especially the location, and breakfast
.
We all look forward to welcoming you back very soon.

Best regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,217 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (618)
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English first
Worcester, United Kingdom
Level 6 Contributor
204 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 2 July 2014

We chose this hotel because of its location. The rooms were very clean and well looks after(we had a superior harbour view room). We only ate in one evening and although the food was fine this service was very slow. We waited an hour for our food and when we mentioned this we were told it was because we didn't have a starter. The breakfast was excellent.
Our only real criticism is of the garden. As most rooms don't have balconies it would be nice if there was somewhere shady to sit. The only seats we could find in the garden were stone benches. We tried the pool area a couple of times but there were no sunbeds or shade. A pool assistant would have been useful.
Overall a good stay.

Room Tip: Chose a balcony room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank safariUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Yorkshire, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2014

This was our first visit to the hotel. We were not disappointed by the excellent reviews we had previously read. The hotel is in an excellent location for exploring not only Valletta but the whole of Malta, which is stunning. All of the staff were friendly and helpful. We will definitely be returning, sooner rather than later.

Stayed June 2014, travelled as a couple
Helpful?
4 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear Barry H,

Thank you for taking the time to share your lovely review about your recent stay with us.
I was delighted that you enjoyed your stay at the hotel and I thank you for recommending us to fellow travelers, I hope to welcome you back very soon.

Kindest regards.

Helena
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014 via mobile

We have been visiting this hotel for several years and always look forward to returning
The comfortable rooms, the quality of service, and above all the friendliness of the staff be they cleaners, waiters or management make for a thoroughly enjoyable and relaxing stay
Highly recommended

Stayed July 2014, travelled as a couple
Helpful?
2 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear David B,

Thank you so much for your review, I am delighted to learn that once again you have enjoyed your stay at the Phoenicia.

We look forward to welcome you back soon.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014 via mobile

We stayed a week and cannot fault the service, high standards but most of all the friendliness of all the staff sets a hugely happy atmosphere. Both ends of the age range as we were there when the MTV music festival was on and the waiter let us know the best place to stand during the event. The spectrum of food is great and the theme evenings well worth a visit. Especially grill night on a sunday. Pool evening on a monday is maitred by the unforgetable and funny John Paul in an informal way but he is the master of ceremony in the Phoenix brassiere which is located within the hotel. Overal for me it was a brilliant stay. 5★★★★★

Stayed June 2014, travelled with family
Helpful?
3 Thank Simon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear Simon A,

We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. I thank you for your recommendation and look forward to welcome you back soon.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 June 2014

We only chose the hotel on the basis of its location, very close to the city and to the bus terminal for easier trips around Valletta, but we were very lucky because the hotel is a gem. In fact for the level of comfort the cost was reasonable - I certainly could not afford this sort of hotel in London. The gardens are lovely and large, they are terrific to walk through in the evening. (This was Malta in June and quite warm during the day!) At the end of the gardens is a great pool area with the requisite bar and facilities. We only had breakfast in the hotel so I cannot comment on the other meals but the breakfast buffet was brilliant. (I did order porage one morning which could have been simmered for a few more minutes but that was my only slight criticism). This is a great place to get away from the hassle of everyday life and relax in a fascinating island on a lovely island. Enjoy.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank OldManHaynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear OldManHaynes,

Thank you for sharing your experience at the Phoenicia with other Trip Advisor users. I am glad to read that you have enjoyed your stay.

I look forward to welcome you back to the Hotel Phoenicia in the near future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 June 2014

The Phoenicia is a wonderful hotel, both in the ambiance and the location.
The helpful smiling staff always wanting to ensure a perfect stay whether it be for business or leisure. In fact it is very easy to combine these...the stunning large pool area under the bastion walls covered with bougainvillea, the elegance and excellent in Palm lounge, the superb balcony used for breakfast..the breakfast dishes must surely have something for everyone..delicious choices ..all served calmly but swiftly. I am always impressed by the pure white table cloths changed for every person. The WIFI throughout the hotel is excellent, very speedy and no extra charge.
The rooms are comfortable, kept very clean,nice absorbent towels, many bathroom requisites, bottles of water, fruit bowl on arrival. All this makes one feel relaxed and well cared for.
The gardens are a delight..one area has beautifully perfumed showers. There are several nice seats to rest and some of these overlook the Grand Harbour.there is crazy golf and stone chess boards under a vine covered pergola...I think good wine will be made ! I would liketo taste it !
All the staff are good, but in particular Anna ( who I feel has Phoenicia embroidered on her heart) Simon, Saviour and Antoinette. The delightful lady who helped with our booking, her name begins with E , was most helpful and considerate . So we enjoyed a perfect stay.

Room Tip: We have only stayed on floor 4 so I know this is a good floor.Two excellent lifts one of which goes...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CheshireScrib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 9 July 2014
Dear CheshireScrib,

It was great to read your feedback, I am pleased that you enjoyed your stay at the hotel and that you felt the team were a real asset. I will surely share your comments with the team. We look forward to welcoming you back to Malta in the future.

Best Regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Phoenicia Malta

Property: The Phoenicia Malta
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#3 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Phoenicia Malta 5*
Number of rooms: 136
Official Description (provided by the hotel):
The Phoenicia, just re-opened after an extensive renovation programme, is one of the leading luxury hotels in Malta. Located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city, The Phoenicia is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre landscaped gardens. The island's central bus terminus is just meters away giving the possibility to explore the whole island by bus. A stay at The Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta
The Phoenicia Malta Valletta

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