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“A perfect hotel in every way.”

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The Phoenicia Malta
Ranked #2 of 15 Hotels in Valletta
Newbury, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A perfect hotel in every way.”
Reviewed 10 August 2014 via mobile

My friend and I visited Malta for a week staying at the Phoenicia. This hotel was perfect not only in facilities and the quality but also on the location. Convieniently located next to the main Valletta bus terminal with bus tickets only costing €6.50 for the week. The buses have an excellent service and timetable allowing us to venture all around the island and Gozo. We never heard any noise from our hotel room not even from the road. Our room was on the fourth floor and had been recently decorated to a very high standard. On booking I had selected a double but emailed them to change to a twin near to arrival they replied to my email very quickly giving me peace of mind before I had even arrived. The breakfast was a dream, I can't even think of anything that wasn't included: all types of eggs, hot food, fruit, cereal, meat, olives, pastries (including Maltese specialities) and breads. We also used the pool one afternoon, played crazy golf in the gardens and ate at the pool bar. All the staff were lovely and attentive throughout our stay as were all the Maltese people we met on our travels. I really can't recommend this hotel enough!!

Stayed August 2014, travelled with friends
Helpful?
1 Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 11 August 2014
Dear Jo B,

I am delighted to learn that you enjoyed your time with us and that the hotel facilities and it's location was convenient to your needs. We appreciate your review and recommendation and hope to welcome you back in the future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (606)
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English first
Bridgnorth, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

The hotel Phoenicia is situated two minutes walk from the bus station and five minutes from the walled entrance to Valletta. We bought a six-day bus-ticket for €6.50 and travelled all over the island by bus. The hotel fulfilled all our needs and more - friendly, helpful staff, good-sized rooms which were cleaned daily, comfortable bed, tea-making facilities, good shower. The gardens were extensive, well-maintained and although the pool was busy (as we went in August), I always managed to get a sunbed and a swim. They even provided towels at the poolside. An outstanding choice of hotel for anyone visiting Malta!

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank KayPrior2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 10 August 2014
Dear KayPrior2014,

Thank you for your kind comments following your recent visit, I was delighted that you enjoyed your stay at the hotel especially the location, pool and the team. We all look forward to welcoming you back very soon.

Best Regards

Helena
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Tromso, Norway
Level Contributor
273 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 9 August 2014

We stayed at Phoenicia one week, and it was a very pleasant stay with great service. I must say I have problems with those rating this hotel as terrible.

The hotel is an old fashioned one, and the rooms of course are not like in a brand new one, but cosy and large enough for two. The main restaurant and breakfast area is very nice with a terrace, and there is another restaurant as well. A large bar area is close to the lobby, and another smaller bar nearby. It also has a small gym area and a small business area. The staff are very nice and helpful, and amongst other services they provide free transport to the golden sands beach every day. They also provide transport to the airport on return, but you will have to pay for it.

On the back side there is a large garden which you walk through on the the way to the pool, about 200 meters away. The pool area is large with a bar, although the pool itself is not very large. No problem finding a sun bed, and towels are provided. On Mondays and Tuesdays they serve dinner by the pool.

The hotel is located close to the main entrance to Valletta. The one thing that we found not so good was the price for breakfast. 14.5 euro for standard breakfast and 18.5 for english breakfast are way too much. However, no problem finding cafe's in Valletta that serve breakfast much cheaper.

All in all I would highly recommend Phoenicia if you are looking for a good hotel in Valletta.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Tore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 10 August 2014
Dear Tore S,

Thank you for your detailed review about your stay at the Phoenicia, I am delighted to learn that you have found our facilities, location at service to your satisfaction.

I would like to bring to your attention that breakfast can be either bought as a package through out your stay and this would cost €14.50 per person per day or you may opt to walk in the restaurant on any given day and the charge would be of €18.50 per person. Once paying for breakfast you may avail yourself to any item on the breakfast buffet regardless whether you paid for the €14.50 package or the €18.50 price.

I thank you for recommending us to other Trip Advisor users and look forward to your next visit.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 August 2014

The room are not confortable, not clean and to noisy. It s too old. It s a 3 stars hotel et never a 5 stars. It s to expensive and people are not nice. The swimming pool it s to small and far. You don t have enough place there.

Room Tip: Don t go. All the rooms are like that
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
7 Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 14 August 2014
Dear G M,

Whilst thanking you for staying at the Hotel Phoenicia during your recent visit to Malta and for taking the time to share your experience on Trip Advisor, I am very disappointed to learn that we were not able to meet your expectations. I would like to offer our sincere apologies for this.

Guest comments are very valuable for us as these give us the opportunity to learn from our mistakes and improve the quality of our product and services.

Thank you and kind regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2014

This is the 3rd time we have stayed at the Phoenicia and it hasn't disappointed! A lovely hotel in a great setting and an excellent location. The staff are all so helpful, nothing is too much bother for them.

Room Tip: Pay extra for a harbour view room it's worth it.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Aljan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 10 August 2014
Dear Aljan2014,

Thank you for taking the time to share your lovely review about your recent stay with us.
I was delighted that you enjoyed your stay at the hotel and I thank you for recommending us to fellow travelers. I look forward to welcome you back very soon.

Kindest regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whalley, United Kingdom
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 August 2014

Since original review have visited the Phoenicia on a number of occasions. Never fails to impress.
On this occasion made to feel extra special by being upgraded to a suite.
Service from breakfast, to the Bastion pool bar, to the restaurant and main bar in the evening is faultless.
Everything just seems to run like clockwork. I have never stayed in any other hotel where everything just happens as it should. Congratulations to the management and staff.. Keep up the good work. Well done!!!!

Room Tip: Have stayed in every type of room all excellent. Harbour view worth the extra. third and fourth fl...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank fussyhotelguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 10 August 2014
Dear fussyhotelguest,

We are delighted that, once again, you have enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback.

We look forward to welcome you back again to the Phoenicia in the near future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Purley, Surrey, UK
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 August 2014

Having asked for a harbour view, we were disappointed to find that we were overlooking the industrial harbour rather than the picturesque harbour of Marsamxett. The staff could not have been more accommodating and arranged for us to change rooms as soon as another became available - the next day. A minor inconvenience to enable us to spend the rest of our holiday enjoying the view we wanted. Food was of a very high standard throughout, the main restaurant providing a good choice every night on the set menu and also an a la carte option. We also ate in the more informal poolside restaurant on one evening which was lovely.
Both rooms we saw were well appointed, clean and comfortable. the service staff were friendly and helpful at all times.
The hotel is located within easy walking distance of all of Vallettas sights and historical buildings. It is very close to the bus terminal allowing good use of the excellent local bus services. The hop-on hop-off bus stops right outside.
We will certainly return to this lovely hotel in the future.
Thank you to all the staff we met - you made our holiday something special!

Room Tip: higher floors, ask for harbour view of Marsamxett harbour - views over grand harbour not as pretty.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Wadeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 10 August 2014
Dear Wadeh,

Thank you for writing such a wonderful review, I am so grateful that you took the time to share your experience with others. Sorry to hear you had a few minor issues, and I am very pleased our team reacted so positively and ensured that these were sorted out in a timely manner allowing you to enjoy your stay.

We are all looking forward to welcoming you back to the Phoenicia.

Best Regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Phoenicia Malta

Property: The Phoenicia Malta
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Phoenicia Malta 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta
The Phoenicia Malta Valletta

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