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“Really nice place.”

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The Phoenicia Malta
Ranked #2 of 15 Hotels in Valletta
Wales Uk
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Really nice place.”
Reviewed 21 August 2014

Lovely hotel with very helpful staff. Situated just outside the main gate to Valletta and opposite the Bus Station, so getting around the island is easy.
Our room was very comfortable with air conditioning. The gardens and swimming pool are an additional plus.
Well worth paying a little more to stay here.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank RobertEaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 22 August 2014
Dear RobertEaston,

Thank you for having taken the time to share your experience with other travelers on Trip Advisor, I am glad that you have enjoyed your stay at the Phoenicia and found the hotel facilities, the service and the location to your liking.

Whilst thanking you for your recommendation, I look forward to welcome back to the Phoenicia in the near future.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (607)
Date | Rating
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  • English first
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English first
London, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 August 2014

We stayed here in August 2014 in adjoining rooms with our two daughters one of whom is in a wheelchair. From the moment we arrived the staff made us feel so welcome and attended to our every need, even anticipating our needs and suggesting things they could do to make our stay even better. The front desk staff were very polite and helpful, the concierge arranged so many things to help us get about with the wheelchair. The rooms were spacious, clean and the air conditioning was top class. The beds were very firm but comfortable and everything you would expect from a 5 star hotel was available including free wi-fi. We were on Bed & breakfast rates and it was well worth it, breakfast is fantastic, sitting outside overlooking the harbour with great views and the choice and quality of food is exemplary, the breakfast staff were faultless. The pool is a short walk through the gardens with steps but we were able to use a back road through the car park to get there with the wheelchair. We were always able to get a sunbed and sunshade and pool staff were very attentive, the bar food was good and we used the pool everyday, prices were slightly higher than in bars and restaurants in the nearby city but the service made it worthwhile. Towels were provided and there were free nibbles and water melon brought round from the bar in the afternoon. The hotel is perfectly located for visiting Valetta in style and should you wish to travel further afield just step outside the front entrance and take a short stroll to the bus station or taxi rank. We asked the concierge to arrange a taxi for an excursion we planned ourselves and we were provided with the most friendly driver called Joseph who was more of an executive chauffeur than a taxi driver, he took us wherever we wished and provided tourist information throughout the journey.
In summary this is the friendliest hotel we have ever stayed in, well done to all the staff !!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank blueitfcfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 21 August 2014
Dear blueitfcfan,

Thank you for taking the time to share your experience at the Phoenicia with other Trip Advisor users. The team and I were happy to see that you enjoyed your stay and found our services and location suitable for your needs.

Thank you for recommending our hotel and we look forward to welcoming you back in the near future.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2014

Stayed for 1 week with Thomsons and the hotel met all expectations after reading previous Trip advisor reviews. Our 1st floor room was small but fine for us as we only slept in it. The staff were all superb, excellent breakfast, barman in club bar was very entertaining, we did not have dinner in any of the hotel restaurants as too many good ones in Valleta to choose from. Hotel is in perfect location to explore Valletta or use the excellent public bus service, we did on 2 days and an all day pass for Euro 1.50 each, crazy. The hotel pool too was ideal with a lovely walk through the gardens to get to it.Thoroughly reccomend this hotel.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 20 August 2014
Dear Andy W,

Thank you for choosing out hotel during your trip to Malta! I am happy that your stay was a pleasant experience and you enjoyed the hotel atmosphere and its location. We highly appreciate your comments and recommendation.

We will be looking forward to welcome you back in the future.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 August 2014

My husband and I stayed for a week at the Phoenicia and cannot fault it. The hotel has old world charm emanating from its 1920s design and provides a cool, tranquil space right in the heart (almost) of Valetta. The staff were, without exception, wonderful - friendly, helpful and efficient. The food was great and the breakfasts magnificent!

We have stayed in many hotels and many grand hotels but the Phoenicia is up there with the best of them for service, atmosphere and generosity towards their guests.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank JacquelineMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 18 August 2014
Dear JacquelineMT,

Thank you for writing such a wonderful review, I am so grateful that you took the time to share your experience with others. I am glad to learn that you have enjoyed your stay and found the hotel ambiance, the team and the food to your liking.

I do hope we will have the pleasure to welcome you back to the Phoenicia.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 August 2014

We were able to book a room at short notice in the peak holiday season. The reception staff was friendly and efficient, the service staff unobtrusive. The room was acceptable for this class of hotel. The major plus of this hotel is, however, its location. Away from the tourist bustle of Sliema, yet only a few minutes' ferry ride away. And of course just a stone's throw away from Valetta town centre. The somewhat grimy bus station outside the hotel and on the way to the city never threatened, even at night. All in all a hotel to be recommended.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank 657axelv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 18 August 2014
Dear Axel X,

I am delighted to learn that you enjoyed your time with us and that the hotel location was convenient to your needs. We appreciate your review and recommendation and hope to welcome you back in the future.

Best Regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 August 2014

We had our wedding reception at The Phoenicia in July 2014, it was the most wonderful experience I've had. The hotel is beautiful, food amazing and hotel staff out of this world. The rooms are elegant and the pool area private and quiet. I really did not want to leave and can't wait to return for our anniversary next year already. Thank you to everyone at The Phoenicia Hotel. Mr & Mrs Howard.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank mspiteri1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 18 August 2014
Dear Mr. & Mrs. Howard,

Thank you for your glowing review about your stay and your wedding celebrations at the Phoenicia. We are delighted to learn that you have fully enjoyed your experience with us.

We look forward to welcoming you back to the Phoenicia in the near future. Congratulations!

Best regards

Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2014

My husband and I stayed at The Phoenicia for nearly 2 weeks in July. Such a fantastic hotel.
Elegant and stylish without being stuffy. Cannot speak highly enough of the service we received. Will definitely return, loved it.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank Maryanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 14 August 2014
Dear Maryanne B,

Thank you for taking the time to leave your thoughts on your recent stay with us. I am delighted to learn that you enjoyed your stay and we met your expectations in terms of facilities and the service we provided.

I look forward to welcome you to the Phoenicia in the near future.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Phoenicia Malta

Property: The Phoenicia Malta
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Phoenicia Malta 5*
Number of rooms: 136
Official Description (provided by the hotel):
5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta
The Phoenicia Malta Valletta

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