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“Relaxing Malta”

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The Phoenicia Malta
Ranked #2 of 15 Hotels in Valletta
Valletta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Relaxing Malta”
Reviewed 22 August 2014

A very nice, relaxing hotel. Great location, with friendly, well trained and efficient staff. My room was spotlessly clean, very comfortable, with good view. Bottles of water, replenished each day, were a nice touch as it was very hot while I was there. Breakfast was good - I loved being able to get fresh cooked eggs - and well priced if included in the booking. The terrace was lovely and the food was good. The pool area was also great, although the water was warm as it is in sunshine all day - again, very friendly and helpful staff.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Philippa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 31 August 2014
Dear PhilippaG,

Thank you for sharing your experience on your recent stay with us, with other Trip Advisor users. It’s good to know that your stay was overall a pleasant and relaxing experience.

I hope that we will have the pleasure to welcome you back to the Phoenicia.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Basingstoke, United Kingdom
Level 5 Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 August 2014

I can only echo the views of all the other comments on here that have praised this hotel. We (a family of four) have just enjoyed a very pleasant week in the Phoenicia.

We were on a bed and breakfast package and were delighted with the standard of the breakfasts. The rooms were very comfortable, the atmosphere of the hotel was calm and relaxing and the pool area was peaceful and private. Above all however, all the staff we encountered were friendly and helpful.

Combine all the above with a very convenient location for exploring Valletta itself and the rest of the island and it all adds up to a very enjoyable holiday.

Stayed August 2014, travelled with family
Helpful?
2 Thank Chappers0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 31 August 2014
Dear Chappers0,

Thank you for sharing you feedback with travel community! It’s great to know that your stay with us was an enjoyable experience and that you found the hotel location convenient to your needs. We highly appreciate your comments particularly those about our team members.

We look forward to welcome you back to the hotel in the future.

Best Regards

Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2014

Experience varies, but personally this is the best experience I have had in a hotel. I stayed there in June 2014, with my family (2 young kids). The overall hotel location is great (although quite crowded), the services are top notch, garden beautiful and greatly laid out, rooms are OK (I picked the basic one), clean. The highlight of my stay though was really in the staff, which is beyond helpful and kind. We had quite a bit of luggage and the concierge was really awesome, the room wasn't ready when we arrived which didn't bothered me, and I was offered a coffee and my kids some juice. The staff in the restaurant was awesome, food really good, and we had the chance to be there for special event with a famous guitar player, and really enjoyed it. The swimming pool staff was admirable too (not to mention the swimming pool location). So overall I will definitely go back without ANY hesitation when I am back in Malta,

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank wiss1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 31 August 2014
Dear wiss1976,

Thank you for the excellent review! We are so happy you enjoyed your time with us, and that you found our location, facilities and especially the staff to your satisfaction.

We look forward to welcoming you back again.

Best Regards

Helena
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Wales Uk
Level 5 Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2014

Lovely hotel with very helpful staff. Situated just outside the main gate to Valletta and opposite the Bus Station, so getting around the island is easy.
Our room was very comfortable with air conditioning. The gardens and swimming pool are an additional plus.
Well worth paying a little more to stay here.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank RobertEaston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 22 August 2014
Dear RobertEaston,

Thank you for having taken the time to share your experience with other travelers on Trip Advisor, I am glad that you have enjoyed your stay at the Phoenicia and found the hotel facilities, the service and the location to your liking.

Whilst thanking you for your recommendation, I look forward to welcome back to the Phoenicia in the near future.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 August 2014

We stayed here in August 2014 in adjoining rooms with our two daughters one of whom is in a wheelchair. From the moment we arrived the staff made us feel so welcome and attended to our every need, even anticipating our needs and suggesting things they could do to make our stay even better. The front desk staff were very polite and helpful, the concierge arranged so many things to help us get about with the wheelchair. The rooms were spacious, clean and the air conditioning was top class. The beds were very firm but comfortable and everything you would expect from a 5 star hotel was available including free wi-fi. We were on Bed & breakfast rates and it was well worth it, breakfast is fantastic, sitting outside overlooking the harbour with great views and the choice and quality of food is exemplary, the breakfast staff were faultless. The pool is a short walk through the gardens with steps but we were able to use a back road through the car park to get there with the wheelchair. We were always able to get a sunbed and sunshade and pool staff were very attentive, the bar food was good and we used the pool everyday, prices were slightly higher than in bars and restaurants in the nearby city but the service made it worthwhile. Towels were provided and there were free nibbles and water melon brought round from the bar in the afternoon. The hotel is perfectly located for visiting Valetta in style and should you wish to travel further afield just step outside the front entrance and take a short stroll to the bus station or taxi rank. We asked the concierge to arrange a taxi for an excursion we planned ourselves and we were provided with the most friendly driver called Joseph who was more of an executive chauffeur than a taxi driver, he took us wherever we wished and provided tourist information throughout the journey.
In summary this is the friendliest hotel we have ever stayed in, well done to all the staff !!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
4 Thank blueitfcfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 21 August 2014
Dear blueitfcfan,

Thank you for taking the time to share your experience at the Phoenicia with other Trip Advisor users. The team and I were happy to see that you enjoyed your stay and found our services and location suitable for your needs.

Thank you for recommending our hotel and we look forward to welcoming you back in the near future.

Best Regards
Helena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 August 2014

Stayed for 1 week with Thomsons and the hotel met all expectations after reading previous Trip advisor reviews. Our 1st floor room was small but fine for us as we only slept in it. The staff were all superb, excellent breakfast, barman in club bar was very entertaining, we did not have dinner in any of the hotel restaurants as too many good ones in Valleta to choose from. Hotel is in perfect location to explore Valletta or use the excellent public bus service, we did on 2 days and an all day pass for Euro 1.50 each, crazy. The hotel pool too was ideal with a lovely walk through the gardens to get to it.Thoroughly reccomend this hotel.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 20 August 2014
Dear Andy W,

Thank you for choosing out hotel during your trip to Malta! I am happy that your stay was a pleasant experience and you enjoyed the hotel atmosphere and its location. We highly appreciate your comments and recommendation.

We will be looking forward to welcome you back in the future.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 August 2014

My husband and I stayed for a week at the Phoenicia and cannot fault it. The hotel has old world charm emanating from its 1920s design and provides a cool, tranquil space right in the heart (almost) of Valetta. The staff were, without exception, wonderful - friendly, helpful and efficient. The food was great and the breakfasts magnificent!

We have stayed in many hotels and many grand hotels but the Phoenicia is up there with the best of them for service, atmosphere and generosity towards their guests.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank JacquelineMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this review, 18 August 2014
Dear JacquelineMT,

Thank you for writing such a wonderful review, I am so grateful that you took the time to share your experience with others. I am glad to learn that you have enjoyed your stay and found the hotel ambiance, the team and the food to your liking.

I do hope we will have the pleasure to welcome you back to the Phoenicia.

Best Regards
Helena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Phoenicia Malta

Property: The Phoenicia Malta
Address: The Mall, Valletta, Island of Malta FRN 1478, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Valletta
#2 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Phoenicia Malta 5*
Number of rooms: 136
Official Description (provided by the hotel):
The Phoenicia, just re-opened after an extensive renovation programme, is one of the leading luxury hotels in Malta. Located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city, The Phoenicia is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre landscaped gardens. The island's central bus terminus is just meters away giving the possibility to explore the whole island by bus. A stay at The Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more   less 
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Also Known As:
Phoenicia Hotel Valletta
Phoenicia Hotel Malta
Hotel Phoenicia Malta
The Phoenicia Malta Valletta

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