Hotel Phoenicia - I’m sure that the Phoenicia thinks of itself as a wonderful 5* hotel but, apart from one thing, it’s actually a very ordinary hotel, not awful but not outstanding. It’s rooms are smaller than you should expect, leading to oddities like towel racks so far up the wall that you can’t reach the top. The public areas are at first glance generous but they prove to be not useful when you get to the detail. The auditorium for example is furnished with chairs so big that your feet stick straight out in front of you if you sit properly in them. It speaks for the hotel attitude – 90% pretention, 10% customer. The breakfast room is cramped. The staff are not trained in customer care and the more important they think they are, the worse the problem. Getting served is a matter of chance not good systems. The staff are all to happy to air their own problems in front of customers.
To be fair, the incidental prices in the hotel are very reasonable. You can get a good platter for two at lunchtime for ten euros. The exception to the poorly designed facilities in the hotel is the magnificent garden. The hotel sits on a large area in prime Valletta and much of it has been turned over to a wonderful, luxuriant, scented garden which is well cared for. A walk in it, is a holiday experience to die for. At the end of the garden is a heated outside pool, which means you can swim in May.
- Official Description (provided by the hotel):
- The Phoenicia, just re-opened after an extensive renovation programme, is one of the leading luxury hotels in Malta. Located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city, The Phoenicia is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre landscaped gardens. The island's central bus terminus is just meters away giving the possibility to explore the whole island by bus. A stay at The Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more less
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- Also Known As:
- Phoenicia Hotel Valletta
- Phoenicia Hotel Malta
- Hotel Phoenicia Malta
- The Phoenicia Malta Valletta