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“Rather disappointing”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #49 of 246 Restaurants in Valletta
Price range: US$15 - US$25
Cuisines: American
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Reviewed 11 June 2014

a little disappointed with our visit although I did enjoy my burger. Service left a lot to be desired.Having booked and taken to our table we waited some while for any menus to arrive and after ordering had another wait before eventually the drinks came. Alas the waitress was unable to uncork the wine so had to ask for assistance ! The fries tasted like they had been reheated and after finishing our meal no one came to clear our plates or ask whether we wanted anything else. We decided to pay up and leave! We did enjoy the rock music though so there were some plusses ! John, West Sussex

1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolf V, Sales and Marketing Manager at Hard Rock Cafe, responded to this reviewResponded 12 June 2014

Hi

Thank you very much for your time and courtesy in your review.

We are glad you enjoyed our food and the music, but we are extremely sorry we lacked from service during your visit. Please rest assured that further investigation will be carried and immediate actions will be taken.

We strive to give the best experience always and we apologies we didn`t on this occasion. Hope to host you back at our venue soon.

Thank you again,
Adolf Vella

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Reviews (945)
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529 - 533 of 945 reviews

Reviewed 5 June 2014

After seeing the Hard Rock Cafe in my home town (Leeds, UK) bomb spectacularly, my expectations were low. I have now seen what Hard Rock Cafes should be like. The staff were friendly, the food and drinks were spot-on and the setting was perfect. We will be back!

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Thank DarkSparkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian M, Sales & Marketing Coordinator at Hard Rock Cafe, responded to this reviewResponded 6 June 2014

Hi there,

Thank you for submitting your feedback with us. We're glad to know that we exceeded your expectations at Hard Rock Bar. We look forward to host you back with us at Hard Rock Bar soon.

Have a rockin' day.

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Reviewed 4 June 2014

Great service, food and atmosphere. Enjoyed rocking at the Hard Rock Malta. Staff were very helpful with menu and shop choices

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Thank velma999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian M, Sales & Marketing Coordinator at Hard Rock Cafe, responded to this reviewResponded 5 June 2014

Hi there,

Thank you for sharing your feedback with us. Glad to have you rock with us at Hard Rock Bar, rocker harder and louder.

We look forward to host you back with us very soon.

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Reviewed 4 June 2014

The Hard Rock Bar is located along the newly refurbished waterfront in Valletta. This is where the large cruise-ships dock, making it a good area for placing restaurants. All restaurants along the promenade looks very similar, and all have similar menus (with large pictures of each dish), making the Hard Rock Bar the preferred choice for many as it is the most "well known brand". The seats on the outside is placed in a large "tent", with a view directly into the side of whatever cruise-ship is docked there at the moment. Average selection of memorabilia inside, and it's quite obvious that the restaurant is placed there due to the large numbers of cruise-tourists passing by.

The food was very good, but the salad (and the oversized lemon-boats in the water) did not seem to be properly washed. Quick and good service from the many attentive waiters, as expected from a HRC-location. OK price.

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Thank christiangrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adolf V, Sales and Marketing Manager at Hard Rock Cafe, responded to this reviewResponded 12 June 2014

Hi,

Thank you very much for review and for your visit.

Please rest assured that we give the utmost attention to our food cleaning process. Our staff is trained on kitchen hygiene and all necessary tools are in place.

Glad that you enjoyed the rest and hope to host you back soon.

Thanks
Adolf Vella

PS: The big tents are for the few winter months. The rest of the year we provide shade with umbrellas.

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Reviewed 2 June 2014

With the exception of one visit, the food was always really good here. They serve large portions of everything, and use very good ingredients. The only thing I don't like is the sides; but then maybe that's me.

Just noticed that they've changed the burger bun from a yellow (no really; yellow) bun to a normal bun. That was around the best decision ever. The yellow bun falls apart, is messy and isn't particularly good. This new normal bun is fantastic.

In general however, the food is good, service decent, and the place pretty nice, with views of a port and it's dock side.

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1  Thank mcc1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damian M, Sales & Marketing Coordinator at Hard Rock Cafe, responded to this reviewResponded 4 June 2014

Hi there,

Thank you so much for sharing your feedback with us. We at Hard Rock Bar always work hard to deliver the best service, ambiance and food. We apologize if we did not reach your expectation.

We're glad you enjoyed the burger and had a good time with us at Hard Rock Bar. We look forward to host you back with us at Hard Rock Bar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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