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“Shocking room, dirty duvet. Nasty!” 2 of 5 bubbles
Review of Castille Hotel

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Castille Hotel
Ranked #8 of 13 Hotels in Valletta
North East England
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Shocking room, dirty duvet. Nasty!”
2 of 5 bubbles Reviewed 6 August 2011

We stayed here for only 1 night thank goodness. Our room was number 38 and its veiw was over the central area of the hotel (other peoples windows) the bed had on it a clean sheet which was very neatly but loosly folded around a duvet that was absolutly disgusting. with stains of what looked like blood and all sorts of bodily fluids. I slept in my clothes with the duvet on the floor. The bathroom and a shower head resting over the bath taps - no where to hook it up. there obviously was once a shower screen but that had disappeared leaving only its wall attachment. The room seemed dirty and i was glad to leave the next morning.
The breakfast was pretty standard with a lovely view over the city. Hence 2/5 rather than 1/5.
Im sure that other rooms are far better and cleaner with stunning views but be warned of room 38

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Stanley_Darsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mario a, Manager at Castille Hotel, responded to this review, 26 August 2011
Sunlight and possibly a view plays an important part in liking a room or not.
Room 38 is a courtyard room. It does not overlook the square and neither St. Paul's street. Some guests are quite happy with these rooms as they are generally more quiet and considerably cheaper.
The 'stained' duvet mentioned does not mean that it was dirty. Very often quilts, covers etc are received from the laundry with indelible marks. If this clean but marked duvet was bothering you, it would not have taken the receptionist that much to have it exchanged!
The 'room seemed dirty' does not mean it was dirty but that you perceived it to be dirty.
The shower hose has a hook over the tap, as the room has a bath and not a shower cubicle.
Inspite of not finding your name or matching stay on our booking charts, I would like to excuse myself for causing you this disappointment ... although it did not warrant such a harsh caption as written.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Wigan, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 July 2011

Just back from 5 days at the Castille and we couldn't say enough about the good service and friendly staff here. The rooms do need to be up graded, but the location and the staff, more than made up for any imperfections. We ate at La Cave twice during our stay...very, very nice. all in all, ignore the decore and enjoy.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elainedjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
München
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 June 2011

- optimum location for Valletta and (bus) trips around Malta: situated on the highest point of the Sciberras peninsula with short distances to Valletta sights, immediately above the central bus terminal.
- very friendly staff, good service, comfortable room (a bit problematic looking into an inner "courtyard").
- breakfast adequate with a fine look acrosse the island.
- not suited for people who are after wellness facilities or beach life.

  • Stayed May 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RobertWolfgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 12 April 2011

Just back from 7 nights in Castille Hotel. Best point was the friendly staff. Rooms are a little on the musty side but once the window was open this was not a problem. You have to allow for the age of the building and on a plus side this is part of the charm. The beds were comfortable and the linen and towels were spotless. We do not spend a lot of time on holiday in our room so as far as we were concerned this was spot on. The location is as good as you can get for exploring Valletta. You are in the old town and if you are an enthusiastic tourist and love to explore and soak up the culture then this is the spot. This was our second trip to Malta and we have only scratched the surface. This is not the place for you if you like a lively nightlife. (You would need to stay in Slima or similar)The old city just goes to sleep at night. There are still plenty of restaurants, indoor and outdoor to choose from but the athmosphere is more subdued and couple orientated.The hotel restaurant is situated on the roof-top and the views are beautiful over the harbour. The a la carte menu and wine list was extensive and the Menu de Jour at €18.00 per head for three courses was unbeatable value .We have stayed in a five star hotel in Valletta before but in this economic climate The Castille was excellent value for money and in our opinion the five star hotel is not worth twice the price.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank MaryLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 March 2011

Although the building is very old, my single room was fitted with a modern shower and bathroom fittings. Good buffet breakfast included in my deal taken in rooftop dining room with great views over Valletta and the Grand Harbour. No hesitation in returning with my wife in June for summer vacation. Very convenient location with easy access to bus services to all parts of the island although these change in July 2011.

  • Stayed March 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GlynBowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telluride, Colorado
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 15 November 2010

The architectural shell of the Hotel Castille is within a beautiful limestone building that dates back many hundreds of years. The high vaulted ceilings in the main foyer and a grand staircase are lovely. The location within the ancient city walls of Valletta is perfect for siteseeing and hoofing it to all the major attractions. However, the room decor is beyond funky and a major let down at first. But after checking around with the other hotels, I realized this was the best overall. So I just imagined I was living in a real live 1950's Film Noir and went with it ! If you get the same room I had, with the post WWII headboard that was once a High Fidelity radio console replete with built-in speakers, knobs and dials, the front desk will provide you with an extra pillow so you don't bruise your head when you sit up in bed. And just ask yourself; what would Peter Lorre or Sydney Greenstreet do, if they were in Malta ? Oh yes- even though the reception desk and wait staff is very polite and old school, avoid the breakfast buffet. Simply walk right around the corner to the Museum Cafe for possibly the best breakfast you've ever had. It's a neighborhood favorite and the tables are so small you are practically guaranteed to begin a conversation a genuine Maltese local.

  • Stayed October 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank megamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 November 2010

As always ,our welcome was warm and friendly. It was good to see the same familiar faces of the Staff who look after us so well. The hotel has a typical Maltese ambience which we love, the breakfast was good with a self-service buffet in the rooftop restaurant which commands lovely views of Grand Harbour, The Three Cities and surrounding area. We look forward to our next visit in 2011.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Margaret A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castille Hotel

Property: Castille Hotel
Address: Castille Square, c/w St. Paul's Street, Valletta, Island of Malta VLT 07, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #8 of 13 Hotels in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Castille Hotel 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Castille Hotel Valletta
Castille Hotel Malta/Valletta

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