You can't fault this hotel on location. Right in the heart of the action and within easy walking distance of Valletta's main attractions. Our room was lovely, modern and clean and the hotel facilities were great.
Breakfast was fine and provided good fuel for a days sight seeing.
However, we found the customer service provided by the front desk very poor. The staff were nothing short of lazy (the exception being a very friendly gentleman who was working on Sunday and who did everything right!).
Generally staff did the bare minimum of what was required.
Some examples include...
- Not acknowledging guests when they walk in and out of the hotel
- Not providing maps or tips on the general area (we received one map only after asking on day 2)
- Staff often too busy talking to friends or other staff before attending to guests
- We experienced a problem with the 15 Euro internet card we purchased and staff were unwilling to assist with the only solution for us to pay more money and purchase another card.
Very basic things in the hotel industry.
This could be a wonderful hotel but the lack of customer service and the general attitude of the front desk staff did put a dampener on what would have been a perfect stay had the staff been friendlier.
- Official Description (provided by the hotel):
- Set within Valletta's ancient fortifications, the Osborne Hotel is a 5-minute walk from St John’s Co-Cathedral. The rooftop swimming pool offers great views. All rooms at Hotel Osborne come with air conditioning and a flat-screen TV with satellite channels, tea/coffee making facilities and Wi-Fi access. A minibar is available on request. The Osborne Hotel features a cosy bar and a buffet restaurant. A rich buffet of local and international cuisine is available at lunch and dinner and vegetarian meals are available on request. The hotel is 20 metres from the National Museum of Fine Arts, and you can catch ferries to Sliema from the port, a 5-minute walk away. ... more less
- Reservation Options:
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- Also Known As:
- Osborne Hotel Valletta
- Osborne Hotel Malta/Valletta