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“Great Location & Room! Customer service was a real let down.” 3 of 5 bubbles
Review of Osborne Hotel

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Osborne Hotel
Ranked #6 of 13 Hotels in Valletta
Sydney, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Location & Room! Customer service was a real let down.”
3 of 5 bubbles Reviewed 21 July 2013

You can't fault this hotel on location. Right in the heart of the action and within easy walking distance of Valletta's main attractions. Our room was lovely, modern and clean and the hotel facilities were great.
Breakfast was fine and provided good fuel for a days sight seeing.

However, we found the customer service provided by the front desk very poor. The staff were nothing short of lazy (the exception being a very friendly gentleman who was working on Sunday and who did everything right!).
Generally staff did the bare minimum of what was required.
Some examples include...
- Not acknowledging guests when they walk in and out of the hotel
- Not providing maps or tips on the general area (we received one map only after asking on day 2)
- Staff often too busy talking to friends or other staff before attending to guests
- We experienced a problem with the 15 Euro internet card we purchased and staff were unwilling to assist with the only solution for us to pay more money and purchase another card.

Very basic things in the hotel industry.

This could be a wonderful hotel but the lack of customer service and the general attitude of the front desk staff did put a dampener on what would have been a perfect stay had the staff been friendlier.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Maddy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,016 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Durban, South Africa
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 July 2013

Firstly the welcome at reception was the best we have ever had, by a gentlemen whose name I cannot remember. He was so kind and gave us loads and loads of information on Malta. The room was superb. The breakfasts great and we were lucky enough to entertain our family from Malta at the hotel for a dinner, it was great.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 25 June 2013

The hotel is in a very good location, but didnt realise it was situated inland with no views from our bedroom window. Be careful which room you are allocated as we were given room 101 which has a view to a via duct and a workshop below and very small. I had specifically asked for a view when booking, because of a special birthday we were celebrating. On arrival I asked for another room but was informed that all rooms were fully booked for the week, but will highlight our request to the Manager, we didnt hear from the Manager on arrival or departure. The breakfast was very basic, tea was cold even when they refilled the pot,Valletta was magnificent but if I every went back I would go to a hotel nearer the seafront with a view. If you are looking for a place to use as a base with no frills then this is ideal, looking for comfort with a seaview, avoid.

Room Tip: Any room two or above is fine avoid a room on one
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Corky101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 21 June 2013 via mobile

Having read so many negatives, i was urged to write about this 3 star hotel.
Located in a quiet area in the capital city where one can find everything and go anywhere around the island but taking a bus (which is cheap).
Hotel and room was always clean. Small but wonderful roof terrace to relax. Prices of meals and bar are cheap and plentiful.
I have to mention the restaurant waiter with curled hair and glasses ( i think his name was Sander) and his charming wife. He was the only person who spoke many languages, always joking and making patrons feel at home with his unique smile and kindness ( unlike other staff). When he was on duty, the restaurant ran smoothly.
The reception people were also always helpful.
I do not know what people expect more from a 3 star hotel. I will certainly return.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Wood909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUFFOLK
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 20 June 2013

The Hotel is ideally situated in walking distance of everything to see and do in beautiful Valletta which is the Hotels plus point. Have to say the Staff were very obliging, the Bedroom clean but not furnished to my liking or taste! View from 405 good. Breakfast adequate but do not attempt Dinner. Rooftop Terrace small but quite acceptable. Best time early morning and late afternoon.
Having googled this Hotel I felt it acceptable as not a lover of large overpriced 5* Hotels,however,the photos looked fine but not quite the same in reality. Costly to use the Internet!!

Room Tip: Not suitable if you are looking for space.
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank PASSIONINDIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 June 2013

Very good location. First time to visit the island. Prices of the meals and bar are very reasonable and good quality. All staff friendly and helpful. room small but was ok for me and generally clean.The hotel has everything one expects to find in a 3 star hotel (if not more on the plus side).

Room Tip: rooms on 5 t0 6 floor.
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  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank john7007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 16 June 2013

The Hotel is in an a very good location and our Standard room was OK, clean and well equipped but the bathroom was small. There is a roof terrace which is nice to visit. Overall we found the Hotel good and the staff are friendly and helpful. The main problem is the food which in our opinion really let the Hotel down. Breakfast is the same every day with poor quality food. We had booked Half Board but ended up eating out as we couldn't face the evening meal every night. There is a choice of courses but again the food is poor quality and seems to have been cooked for a long time before and kept warm.
We'd recommend staying here if you want a handy location and good facilities but don't book Half Board!!

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lou1626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Osborne Hotel

Property: Osborne Hotel
Address: 50, South Street, Valletta, Island of Malta VLT 11, Malta
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beverage Selection Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Osborne Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Set within Valletta's ancient fortifications, the Osborne Hotel is a 5-minute walk from St John’s Co-Cathedral. The rooftop swimming pool offers great views. All rooms at Hotel Osborne come with air conditioning and a flat-screen TV with satellite channels, tea/coffee making facilities and Wi-Fi access. A minibar is available on request. The Osborne Hotel features a cosy bar and a buffet restaurant. A rich buffet of local and international cuisine is available at lunch and dinner and vegetarian meals are available on request. The hotel is 20 metres from the National Museum of Fine Arts, and you can catch ferries to Sliema from the port, a 5-minute walk away. ... more   less 
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Also Known As:
Osborne Hotel Valletta
Osborne Hotel Malta/Valletta

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