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“Dissapointed”
Review of Osborne Hotel

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Osborne Hotel
Ranked #7 of 15 Hotels in Valletta
Reviewed 9 February 2014 via mobile

Having stayed in Malta often how disappointed we where with the Osborne in Valletta the room was ok but the bathroom was a joke I will put a picture on to show . We booked half board this was a big mistake food is disgusting , breakfast was ok if you had toast :-(
On a better note jesmond the bar man was a delight always chatting with a smile on his face an asset to the hotel
If you want a base to visit Valletta it's ok but don't expect anything more
Never had to write a bad review but so disappointing as we travelled to different hotels over a six week stay and this has been the worst

  • Stayed: February 2014
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6  Thank cath71262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 February 2014 via mobile

Daytime staff is friendly and very helpful, and booked outings for us, night time staff was more interested in their cell phones and barely acknowledged us. The rooms are larger and more comfortable then a typical European hotel rooms, very clean and lots of space. Location was perfect- short walk to busses and local attractions in the city. Breakfast was great, I recommend you get there early! Highly recommend this hotel!

Stayed: February 2014
3  Thank Poptart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Easytobook.com
2  Thank Valerie W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 January 2014

The hotel is in a nice location in downtown Valetta, very close to the main street. There's a lot of free parking in the area as well, close to the town walls.

The hotel room was really nice and comfortable, I definitely enjoyed my stay there. What I didn't like was the 6EUR a day charge for using the wifi, who does this in 2014?!?

Then next thing was a late checkout - I was there in the middle of winter, the hotel is virtually empty and they kept telling me they'd charge me even if I stayed 1 minute past noon, come on - the place was literally empty, don't tell me you have guests coming for my room immediately after cleaning.

Otherwise the stay was great, the breakfast was tasty, could have had more fruit/vegetable options.

  • Stayed: January 2014, travelled on business
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5  Thank Zael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

We stayed in room 512, beautiful room with views of the harbour, Clean and quiet. The staff were fantastic, really wanted to get to know us and to help at all times with tours etc. the breakfast could have been better, a bit plain but then its down to the individual as to what you eat, by getting to breakfast early everything was freshly cooked. We would happily recommend Osborne Hotel and hope to return again in the near future.

Room Tip: get to breakfast early, food tastes better then and you then have the whole day ahead to do more!
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  • Stayed: January 2014, travelled as a couple
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1  Thank Audrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OsborneHotel, Manager at Osborne Hotel, responded to this reviewResponded 18 February 2014

Dear Guest. While we are happy that your experience at our hotel was such a positive one and thank you for taking the time to give us your feedback which we do appreciate. this will help us in improving the service rendered to our esteemed guests,.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

We enjoyed our stay at the Osborne. We had room 207 and it was fine - small but clean and it is the nature of an old building that not all rooms will have a great view! Ronald and the lady on reception were extremely helpful and friendly, as were all the staff that we met. They seemed to enjoy getting to know us personally and every request we made, extra pillows, cups and saucers to use in addition to the mugs provided, help with the toaster etc., were met in a really helpful fashion. The breakfast suited our taste. The one dinner we had there was not exceptional - it would have been nice to have had fresh vegetables and new potatoes instead of the frozen veg mix and chips, but at 9.98euroes per person, one could not expect haute cuisine! All in all, we would definitely stay there again. It was a very nice experience.

  • Stayed: January 2014, travelled with friends
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2  Thank Christine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

My wife and I stayed here for Chtristmas 2013. A great central locatrion for everything Valetta has to offer but it really lets itself down in the "restaurant". Breakfast was awful and wholly repetitive. Burned eggs, stale bread for toast (which one had to toast oneself on an EXTREMELY slow machine), no idea on how to place tea and coffee and sugar and milk in the same place!!!! So very difficult to fill cups. Very poor quality of produce too. We booked a Christmas Eve dinner for two (at €26 each excluding drinks). Our meal was terrible! A bowl of watery soup and a few slices of lamb on a COLD plate for main course. We couldn`t eat the salads as none had been refrigerated and had been standing for at least 3 hours when we entered the restaurant. The vegetables were "tinned" - I ask you who could eat that!!! We complained and were told to "see Brian" (whoever he was) on Thursday. Thursday came and went and no sign of the supposed Brian. On departure we were so fed up we just paid and left. €52 Euros for two slices of lamb each is NOT good value. The Restaurant layout was a joke too. Enough said about that aspect. Our room was comfortable and clean. Our room cleaner couldn`t have been more helpful but would do better at a better Hotel bless her.Never again. Stay there by all means but eat EVERY meal somewhere else!

Room Tip: Use the first floor - the lift is VERY slow!
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  • Stayed: December 2013, travelled as a couple
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6  Thank Mikesteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Osborne Hotel

Address: 50, South Street, Valletta, Island of Malta VLT 1101, Malta
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beverage Selection Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Valletta
Price Range: £81 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Osborne Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Set within Valletta's ancient fortifications, the Osborne Hotel is a 5-minute walk from St John’s Co-Cathedral. The rooftop swimming pool offers great views. All rooms at Hotel Osborne come with air conditioning and a flat-screen TV with satellite channels, tea/coffee making facilities and Wi-Fi access. A minibar is available on request. The Osborne Hotel features a cosy bar and a buffet restaurant. A rich buffet of local and international cuisine is available at lunch and dinner and vegetarian meals are available on request. The hotel is 20 metres from the National Museum of Fine Arts, and you can catch ferries to Sliema from the port, a 5-minute walk away. ... more   less 
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Also Known As:
Osborne Hotel Valletta
Osborne Hotel Malta/Valletta

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