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“Just nothing to recommend it.”

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Excelsior Grand Hotel
Ranked #5 of 15 Hotels in Valletta
Certificate of Excellence
London
Level 6 Contributor
152 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Just nothing to recommend it.”
Reviewed 5 September 2011

We stayed for just one night at the start of our trip, and were relieved not to be coming back on our return to Valletta later on in our trip. It's not hideous, but it's so far from a 5* star hotel it's almost comical. Architecturally the photos are deceptive; it really looks like a cruise ship collided with the bastion wall - vast acres of unrelenting concrete and black glass - and in between a pool/entertainment area that looks like a tired Vegas hand-me-down. Yes maybe it's grand but in a completely tasteless way. The desk staff were efficient but aloof and slightly condescending in a way that truly 5* star hotel staff would never be.

Our room was large but with a triple volume ceiling almost too cavernous, and the bathroom would probably be fine in an ageing Holiday Inn, but here just not well enough appointed or maintained. The process of acquiring a pool towel makes you feel like the hotel suspects you likely of petty theft. Hotel decor is obviously highly subjective but it's all just a taste-free zone - tacky, cheap, over-the-top - it's trying to be grand, but it misses the mark by a wide margin.

So while there was nothing disastrous about our short stay, there was really none of the tactile delight or sumptuous experience that should be part and parcel of a high-end hotel. Disappointing, but fortunately short-lived.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Max25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 16 October 2011
Thank you for finding the time to write a review on Trip Advisor. Be it positive or negative, we always value feedback received from our customers.

Whilst we understand that liking or disliking the décor is purely subjective, and highly dependent on the individual’s tastes, we would like to assure you that a team of people have put a lot of talent and dedication to design and decorate the hotel as well as to keep it maintained in tip top shape on a daily basis. We also feel that being part of the Bastion, which is a UNESCO Heritage Site, is something that should make us proud and we do believe adds value to the Hotel and its guests.

We have rooms with a high ceiling and others with a normal ceiling. The high ceiling of the bedrooms was made especially to create a better feeling of space and it was never our intention to make the room feel ‘cavernous’ as described in your review. We would also like to reassure you that we have a 24-hour maintenance and housekeeping teams making sure that the rooms and the bathrooms are in perfect shape with all the needed amenities in place.

I wish to thank you once again for sharing your views.

Should you wish to discuss further, please do feel free to e-mail me on
marilyn.custo@excelsior.com.mt. I am always at your disposal.

Thanks and regards

Marilyn Custo
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Aarhus, Denmark
Level 5 Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 1 September 2011

The hotel is nicely situated close to both Valetta center and the water front. I had a room without a view (looking into an old historical Wall) but my colleagues did have wonderfull views. Ask for it.

The athmosphere is a little old fashioned. As an example there is a small shop in the lounge which reminded me of something from the 70'es.

The outdor pool area is wondefull. The fitness center was clean and up to date - and with air condition. The indor pool area also looked nice.

I found that prices for services and food at the hotel were very reasonable compared to other 5 star hotels. They press your clothes for free and shoe shine cost 2,5 euro. (done within an hour). A cocktail costs 7-8 euro in the bar.

I had some problems with the air condition in the room but they fixed it for me when I asked for it.

Room Tip: Ask for a room with a view
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  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MMODenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 5 September 2011
Thank you for choosing The Grand Hotel Excelsior and for finding the time to place a review abour the Hotel on Trip Advisor.

I am sorry to note that you found one of our three gift shops old fashioned. I am sure you can understand, however, that we have guests of different ages and countries and therefore we try to have something for everyone.

We are glad to note that you enjoyed your stay with us and liked our services and our facilities and that is very important to us.

Thank you once again and we look forward to have you once again at The Grand Hotel Excelsior.

With kind regards

Marilyn Custo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gharghur
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 September 2011

Hi .. on the 6th of august we made a complaint about the tiki bar restaurant at hotel excelsior valletta. I can say that the management accepted our complaints and apologised for the bad experience and invited us for another meal at the restaurant.. we went and it was great.. the food was great , tasty and eacy item had a good taste to it..the food showed that it s cooked really well and up to standard.. and to end it all the desert was divine.. it s been a while since i had such a geat desert .. very nice indeed.. i believe that tiki bar at hotel excelsior is really good and the food is great... looking forward to come again..

  • Stayed August 2011, travelled as a couple
    • Service
Helpful?
Thank JonnyHBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 5 September 2011
Thank you for accepting our invitation to visit the TIKI Bar and Restaurant once again. Your feedback is extremely valuable to us.

We are glad that you enjoyed it and thank you for finding the time to place another review on Trip Advisor. We appreciate.

We do look forward to seeing you again .

With best regards.

Marilyn Custo
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Datchet, United Kingdom
Level 6 Contributor
291 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 31 August 2011

I ran an event here for my company, of note the event manager was superb, one of the best I've dealt with. They were courteous, accommodating, friendly and went the extra mile. The event space and facilities were great, the food was good, and the spaces made availabe for us (e.g. BBQ on the terrace) were fantastic.
Of particular note, I was put in a deluxe seaview room, and this was without doubt the best room I've stayed in as a business traveller. It was very spacious, had wifi, hard wired internet too which was easily within reach of the big desk and comfortable chair. Separate shower and bath, toiletries worth using, free bottled water, a nice big bed with quality bedding. The terrace was huge with sunloungers and sunshine, and a great spot to sit and catch up with emails in the evening with a drink.
The hotel is only a 5 minute walk from the nearby town which is worth a look as it gives a good feel for Maltese cutlure and life.
I'd recommend this hotel without reservation.

  • Stayed September 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Wanderlust7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 5 September 2011
Thank you for choosing The Grand Hotel Excelsior to host your business events and for finding the time to place a review on Trip Advisor about the Hotel. Your feedback is extremely important and encouraging to us.

Our Events colleagues Neal and Steve, were very pleased with the positive comments.

We thank you once again and hope to see you and your colleagues back at the Hotel soon.

With kind regards

Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, Italy
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2011

Fantast Island and Hotel I would like to thank Mr Grixxti for a great stay at the Hotel and a special thanks to Josette and Chris from the Tours and Excursions Dept they suggested two tours which where simply great. Thanks also to the chef for the breakfast. cu soon guys maybe in December.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Stella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 5 September 2011
Thank you for choosing The Grand Hotel Excelsior and for finding the time to place a review on Trip Advisor.

We are indeed pleased with your positive comments.

Mr Grixti complimented Josette and Chris personally for their flawless service towards our guests.

Please do contact us when you plan to come back. December is a great month in Malta especially if you love the warmth of the Christmas festivities and the New Year.

With best regards.

Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newbury
Level 5 Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 August 2011

Clean and large room with good air conditioning. Buffet breakfast with extensive choice and chef cooking eggs, pancakes, etc to order. Tiki pool bar has lovely sunset views over the harbour and good food. Swimming pool was clean and inviting with plenty of waiters to take drink orders.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank NewburyTravelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarilynCusto, Public Relations Manager at Excelsior Grand Hotel, responded to this review, 5 September 2011
Thank you for choosing The Grand Hotel Excelsior and for finding the time to post a review on Trip Advisor.

Your positive comments are very encouraging and we are extremely pleased to hear that you enjoyed your stay with us.

Whilst thanking you once again, we look forward to seeing you again at the Hotel.

With best regards

Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nancy, France
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 25 August 2011

The good point is the location of this hotel : very near from the city but with an harbour view and a tiny beach.
For the rest, it's far from a five star hotel; one example : the restaurant is just closed on sundays !
No taxi station around as the hotel is pushing to sell his own service of cars but with higher price; again an example : when you arrive at the airport you obtain a taxi to the hotel for the price of 16 euros, but when you leave the hotel back to the airport, the car of the hotel drives you there for 20 euros !

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MikeJ1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Grand Hotel

Property: Excelsior Grand Hotel
Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Valletta
#4 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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