We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel but it doesn't deserve 5 stars.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Excelsior Grand Hotel
Ranked #5 of 15 Hotels in Valletta
Certificate of Excellence
Athens, Greece
Level 4 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Very nice hotel but it doesn't deserve 5 stars.”
Reviewed 22 April 2012

In my holidays in Malta I stayed in this hotel.It was very nice,but I wouldn't rate it with 5 stars.Lovely restaurants and bars but if you order some water you have to pay 3 euros for it.Nice breakfast and dinner.You don't want to order room service because you have to pay: the meal, 5 euros and give also a tip.Ordinary and average spa but very nice indoor pool and outdoor pool.

Room Tip: Rooms at 10th and 9th have nice view but you have to go some floors down to eat.
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnysKopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,902 reviews from our community

Traveller rating
    1,851
    1,301
    528
    155
    67
See reviews for
679
1,902
183
581
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (984)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Girona, Spain
Level 6 Contributor
137 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 22 April 2012

Not really luxe but quite nice rooms. The overall decor is sort of over-the-top Italianate-Greek-Classic baroque (larger than life-size statues of Grecian nymphs, fish-tailed men with horses, etc.). Be sure to get a room with a view of the yacht harbor--and watch the sunset light shifting against the water.... Nice spa (make sure your room rate includes use of sauna). Immense and lavish breakfast and lavish, changing, country-themed dinner buffets. The Maltese chef "Veli" (I hope I'm spelling that right) is an absolute delight--he'll do everything possible to provide gluten-free options if the main courses aren't. He'll even plan ahead and use cornflour instead of wheat flour for thickener. Can't praise him and his efforts enough. A great guy!

Room Tip: Check for deals online and watch for unexpected charges. Get a room with a view (even partial) of th...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PeregrinaSantaFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littlehampton, United Kingdom
Level 4 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 20 April 2012

Just spent 6 nights at this hotel, location is Valletta, malta. Good position for a short walk into the old walled city, it overlooks the harbour and across to manoel island and Sliema to the north east and to msida and it's marina to the west. also well situated to catch any of the buses which visit the whole island all start and finish in Valletta a 5 minute walk from the hotel. Lovely gardens, very good inside and outside swimming pools. Excellent food and service, well appointed rooms. The city of Valletta has many very good and reasonable restaurants so B & B is a good option.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank snoopybrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 April 2012

I stayed here for a company event. The rooms are very clean and offer all the extras you would expect in a 4* hotel, beds are spacious and comfortable and there is more than sufficient storage space with a choice of drawers, wardrobes and cupboards. Plenty to do in the immediate area, it is well placed near a central location that is in addition to the variety of restaurants and bars in the hotel itself. The pool area has beautiful sea views though there is no beach area to speak of.

The main flaws I found with this hotel were the over zealous room staff who mean well but are in and out of the rooms all day and knocking 2 or 3 times asking if you need anything. I appreciate there is an element of good will with this but surely this is what the telephone is for. Finally there were a number of security incidents that took place; things taken from rooms, items taken from the private conference areas that my company had paid good money for and whilst the hotel manager was apologetic I would have serious concerns as to the efficiency of the security staff and the integrity of the general staff servicing the rooms. It is a shame as I have stayed in many hotels and this is the first time I have experienced such issues.


are of a decent size and whilst the service was outstanding there were issues with security in the hotel

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kaosfusion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level 4 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 April 2012

My wife and I stayed for 7 nights over easter and couldn't find fault with this hotel. The staff were friendly and helpful. The location was fantastic, close to the centre of Valletta with fantastic views from the large and comfortable bedroom. We only dined in the restaurant once which was buffet style and although a little expensive at 30 euros each, the quality and choice of food was excellent.Valletta has lots of less expensive places to eat if on a budget. Drinks in the hotel bar were reasonable by five star standards and the non-alcoholic cocktail to welcome you on arrival at the hotel was a nice touch. We would happily return to this hotel if visiting Valletta again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GuyBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2012

This is an excellent and beautiful hotel, probably the best in Malta, especially if you are looking for tranquility and quality. Great and peaceful location, siiting below (actually in) Valletta's city walls and some ten minutes from the city gate, facing Marsamxett harbour towards the northwest. The large pool area is almost at sea level. The rooms are spacious, as are all common areas. The staff was most friendly and accomodating. The breakfast buffet was extensive. Note that the hotel has an affordable car service, including to the airport.

We were less satisfied with the too firm mattresses, the probability of cats entering your ground floor room if you leave the terrace door open during the night, the expensive restaurant, a somewhat old-fashioned style and the absence of tennis courts.

Room Tip: Avoid the ground floor due to stray cats. If you choose a landside room, ask for the northern wing f...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trndrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valletta, Malta
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2012

Be warned. This hotel has some very serious customer service flaws. When I checked in,they made me wait for over 45 minutes while they "inspected" the room. I asked if I could make plans with the concierge while I waited, but he was "on lunch break," and there was nobody else to assist. The staff did was not at all eager to ensure that I was happy and showed complete indifference.

Meanwhile, the minimum room temperature is set at 30C. I asked the reception and maintenance to allow me to turn down the AC, but there is nothing I can do. I have had to resort to opening my window, which has no bug screen or safety protection, and I am on the ground level so easily accessible to dangerous passers by. The hotel has put me at a complete safety risk because they do not care to adjust the AC.

I would highly recommend against this hotel due to the complete lack of care to customer satisfaction.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank zhornby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Valletta
0.2 mi away
The Phoenicia Malta
The Phoenicia Malta
#2 of 15 in Valletta
2,198 reviews
1.0 mi away
The Palace
The Palace
#1 of 28 in Sliema
3,387 reviews
1.8 mi away
Hilton Malta
Hilton Malta
#3 of 33 in Saint Julian's
4,607 reviews
Show Prices
Show Prices
Show Prices
9.4 mi away
Radisson Blu Resort & Spa, Malta Golden Sands
0.5 mi away
Grand Harbour Hotel
Grand Harbour Hotel
#4 of 15 in Valletta
546 reviews
0.3 mi away
La Falconeria
La Falconeria
#3 of 15 in Valletta
107 reviews
Show Prices
Show Prices
Show Prices

Been to Excelsior Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior Grand Hotel

Property: Excelsior Grand Hotel
Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Valletta
#4 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Preferred Hotels, Jet2Holidays , Odigeo, Priceline, Hotels.com, LoveHolidays, Southall Travel, TravelUp, Ebookers, Expedia, Travel Republic (UK), 5viajes2012 S.L., TripOnline SA, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Excelsior Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing