As evidenced by the varied reviews it appears that this hotel is rather hit and miss.
My first 'standard' room was closer to a prison cell! Situated on the entrance level it had a 'land view'. This meant a high window which looked out onto a 2m high wall just a meter or so from the window, with broken pipes hanging off it. The wall prevented any light from coming in and the lighting in the room was inadequate to compensate so it was dark and depressing, the bathroom was basic and dingy. This is not what you'd expect from a 5* or even 4* hotel.
On requesting the possibility of transfer I was informed that I'd have to pay but eventually was given a 'complimentary upgrade' to a room that was 6m away from a 20-30m wall, overlooking what can only be described as a waste tank. One of the lights and the hairdryer were broken (a bit dangerous really), the decor overall needs updating to be considered 5*. On the upside it's a big, pleasant room and a comfy bed. The lesson is probably to book a 'sea view' room to avoid disappointment, avoid 6th floor 'land view' at all costs.
The front desk service was exceptional particularly Sherlyn who was professional to the core and gave a complete 5* service doing everything she could to make my stay comfortable and enjoyable. The Bar manager however was exceptionally rude to the point of being insulting and ended up arguing with me at the front desk, I was appalled.
The pool is lovely, the beach area is as reported previously, the breakfast is very good, rooms are clean with water provided and on the 2nd floor I had good wifi service. On the whole the staff were very professional and friendly.
On balance this could have been a very good experience and in fairness they tried to assist when I reported that it wasn't but it depends on your luck on the day .... Good luck!!
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta