First the good news. If you like your hotels large, plush and classy in a great location then the Excelsior Grand will not disappoint. Yes, there are some areas that are in need of refurbishment but as can be seen from a response to another review, this is underway. I really cannot see this hotel letting its standards slip very far. And those standards are high. The staff are uniformly excellent (or were in our experience) and they must have a well thought through recruitment and training programme - everyone seemed to treat their guests with respect and care, with a human touch.
The location is superb, looking out over the leisure harbour and only a short (uphill) walk from the old town - a shuttle bus is available at certain times. The indoor and outdoor pool areas are without fault and the restaurant and bar food is very good. The rooms have superb views (even the non harbour rooms look out over gardens, although there is a busy road at a higher level - but this is a capital city, after all)
The "however" relates to functions at the hotel. Keep in mind that this is a large (relatively speaking) hotel, with many rooms and function rooms. It needs to keep busy and it was obvious during our stay that they do so by attracting conferences, corporate events and weddings. Our experience was that this had no discernible effect upon the day to day running of the hotel - doubtless beneath the surface there was a lot of activity, but on the surface all was calm and normal - the hallmark of a good organisation. That's the good news.
The bad news during our stay was that one corporate evening event and a wedding were held on consecutive nights in the pool area at the harbour side of the hotel, around the outdoor pool. And a lovely venue it is. It is a natural amphitheater and therein lies the problem for hotel guests if the event has music. There really is no escaping it in the majority of rooms. When the band at the corporate event launched into "Wake me up" at 1.30 am they were wasting their energy - I'd be surprised if anyone had managed to get to sleep. The wedding was more sedate but there was no escaping the fact that there were several hundred people around the pool until after midnight.
None of this spoiled our stay at the Excelsior Grand and we would happily return - in fact we are planning our next trip.
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta