Grand Hotel Excelsior, Valetta, Malta
Their blurb goes -
An invitation to the Grand Hotel Excelsior Malta carries with it the promise of superlative service. Their web site states that - “Your stay with us will be like no other…Exuding an overwhelming sense of style and grandeur, the Grand Hotel Excelsior offers 433 Rooms and Suites set over 10 floors, all elegantly appointed with exquisite comforts...Executive Rooms to exceptional Suites with added level of luxury and exclusivity for all your requirements. Featuring either King or twin beds, our larger than average seaview hotel rooms will be your haven away from a busy day. With beds so ‘sinkable’ you’ll never want to wake up, décor so full of gracious style you’ll feel like royalty, and a bathroom so opulent, that pampering yourself takes on a whole new meaning.
When we arrived at our room on the 6th floor the carpet was filthy and had obviously not been vacuumed or shampooed for months and there were bits of dirt from the previous occupants. By the third day it had still not been properly cleaned so we complained and only then was it done, they needed us out of the room for 2 hours.
The towels at one time had been white but have been so well used they are now a grubby shade of white. The toilet paper is the cheapest possible. The bed headboard was worn with some peeling fabric.
They advertise a complimentary car shuttle but it only operates at 10 am and 6 pm. The local buses are well used and have their centre about 300 metres away from the hotel up a very steep slope. The entry to Valetta central and shops is close to the buses, which are recommended. The hotel charges 12 euros for the trip to the bus area if not at 10 am or 6 pm. The hotel should offer more frequent complimentary shuttles. There are many elderly people who would find the walk up and down to the bus station tiresome, and to be charged 24 euros every time, to get to and from central Valetta, is extortionate.
Having said all that, we enjoyed our stay. It is a great hotel in a superb position. The staff were very pleasant and helpful, the restaurant was busy with friendly hard working staff. The breakfast was extensive and good. However the coffee was awful and well stewed in bulk, why not use separate carafes?
It needs more spent on bedroom maintenance and reconsideration of the shuttle service.
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta