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“Comfortable hotel”

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Excelsior Grand Hotel
Ranked #5 of 15 Hotels in Valletta
Certificate of Excellence
Chaddesley Corbett, United Kingdom
Level 4 Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Comfortable hotel”
Reviewed 16 November 2013

Booked short break for some winter sunshine in Malta. Stayed in Valletta and hotel very convenient to walk into town for sights and shops. Hotel very comfortable, spacious room with side sea view, lovely public rooms for relaxing with a drink and restaurant for dining.
No real complaints just a few niggles. Bathroom tired, carpet stained and towels very thin and worn. Room on 6th Floor by reception and could be noisy at night. There are doors to the corridor and when at 11.30pm we phoned through to front desk in frustration the doors were closed immediately cutting out most of the sound. Surprised we had to ask and reception did not close them when they knew large party checking in so late.
Generally everything at hotel was of a high standard and would love to return in the future.

Room Tip: If noise sensitive avoid 6th Floor rooms near reception
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Edinburgh, United Kingdom
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 November 2013

My wife & I stayed here in November 2012, and returned recently for a further visit. There are a great number of good facilties here but we feel that the level of service has deteriorated, & without sounding snobbish, many of our fellow travellers were not what one would expect for a 5* hotel. The spa does not have all that many facilities & the cost of massages is more than double that to be found in Sliema.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeremy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 November 2013

Excelsior Grand Hotel is undoubtedly a great hotel. It would be terrible wrong to say anything else; the rooms are large and clean, the service is great, excellent selection at the breakfast buffet, and the pool area is nice. Not to be ungrateful, but a few things that could be improved: the waiting times to get a table for breakfast, cleaning on the common areas, and we once tried to order food at the bar by the pool - after 50 minutes of waiting we had to cancel without getting our food. But, I hope to return to Excelsior Grand Hotel one day.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ole Alexander O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izmir, Turkey
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2013

Perfect location. Helpful staff. Unfortunately towels are so old that you do not want to use them. The indoor pool is open for 24/7 and temperature is good. Not very good for doing laps. Gym is new and well equipped.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Can_AKALTAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tring
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

Grand Hotel Excelsior, Valetta, Malta
Their blurb goes -
An invitation to the Grand Hotel Excelsior Malta carries with it the promise of superlative service. Their web site states that - “Your stay with us will be like no other…Exuding an overwhelming sense of style and grandeur, the Grand Hotel Excelsior offers 433 Rooms and Suites set over 10 floors, all elegantly appointed with exquisite comforts...Executive Rooms to exceptional Suites with added level of luxury and exclusivity for all your requirements. Featuring either King or twin beds, our larger than average seaview hotel rooms will be your haven away from a busy day. With beds so ‘sinkable’ you’ll never want to wake up, décor so full of gracious style you’ll feel like royalty, and a bathroom so opulent, that pampering yourself takes on a whole new meaning.

When we arrived at our room on the 6th floor the carpet was filthy and had obviously not been vacuumed or shampooed for months and there were bits of dirt from the previous occupants. By the third day it had still not been properly cleaned so we complained and only then was it done, they needed us out of the room for 2 hours.

The towels at one time had been white but have been so well used they are now a grubby shade of white. The toilet paper is the cheapest possible. The bed headboard was worn with some peeling fabric.

They advertise a complimentary car shuttle but it only operates at 10 am and 6 pm. The local buses are well used and have their centre about 300 metres away from the hotel up a very steep slope. The entry to Valetta central and shops is close to the buses, which are recommended. The hotel charges 12 euros for the trip to the bus area if not at 10 am or 6 pm. The hotel should offer more frequent complimentary shuttles. There are many elderly people who would find the walk up and down to the bus station tiresome, and to be charged 24 euros every time, to get to and from central Valetta, is extortionate.

Having said all that, we enjoyed our stay. It is a great hotel in a superb position. The staff were very pleasant and helpful, the restaurant was busy with friendly hard working staff. The breakfast was extensive and good. However the coffee was awful and well stewed in bulk, why not use separate carafes?

It needs more spent on bedroom maintenance and reconsideration of the shuttle service.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, Wales, United Kingdom
Level 4 Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 November 2013

My husband and I spent 7 days at the Excelsior and we had a excellent stay. The staff could not be for friendly and attentive to our needs. We had breakfast their for 3 days (as we wanted to taste the local food) and it was lavished and catered for everyone; the only thing I could fault is that the hot food was not as hot as it should be. We had dinner two evenings there and it was the best food, really delicious and would highly recommend it you are going to Valletta book dinner there :-) We were upgraded and the room although a little tired was spottlessly clean and all the facilities worked as they should. Looking forward to our next holiday at this hotel. The Excelsior is a great spot to visit all the local attractions whether by bus as it is close to the bus station or water taxi,

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Masnuy-Saint-Jean, Belgium
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 November 2013 via mobile

Our choice of hotel on our first visit to Malta, was the right one. The location of the hotel perfect for exploring Valetta and getting public transport for trips to the rest of the island.
Service throughout the hotel was first class, from arrivals to departures.
The variety of food was excellent, along with the staff and service in both dining rooms. Alan in the dining room certainly made sure of that!
We would highly recommend this hotel for a very pleasant stay whilst in Valetta Malta. We look forward to our visit there next year. Many thanks.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Rosemary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Grand Hotel

Property: Excelsior Grand Hotel
Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Valletta
#4 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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