It was very unpleasant surprise and absolutely unacceptable for a such high-level hotel!
We chose this hotel especially for my Daddy's anniversary (50 y.o.!). Besides the fact that hotel gets information about the date of birth during check-in we draw special attention to the staff at the reception - because it was really important ocassion for our family. To have unforgettable holidays we even took a significant upgrade of the room right during check-in!
So guess what compliment did my Daddy get at the date of anniversary? Just a bottle of rather chip and bad tasted wine!!! No even fruits!!! I wouldn't pay attention to it in 3*-4* hotels. But it's impermissibly for high-quality 5* hotel!
But the reaction of the hotel managment to our disappointment was even more frustraited! When I told all these to Client Service manager the reaction was smth like standart "Thank you, your opinion is very important for us". Absolutely no personal attitude! I believe that there are not so much anniversaries at one moment in the hotel and small compliments like fruits or taxi to airport or discount for next stay cost almost nothing to such hotels. But we get nothing but unpleasant aftertaste.
Nice interior, good view from the window and rich breakfast are no enough to be one the best hotels!
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta