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Excelsior Grand Hotel
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Reviews (4,367)
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2,038
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81
Show reviews that mention
All reviewsindoor pooltiki restaurantprivate beachsea viewlarge hotelevening buffetfive stardeluxe roomthe busconcierge deskturn down serviceplenty of sunbedssteep hillmanoel islandthe hotel offerspublic areasmarsamxett harbour
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2,122 - 2,127 of 4,367 reviews
Reviewed 18 March 2014

Have stayed at the Excelsior several times and for weeks at a time. The hotel is very comfortable. The personnel are an asset displaying all that is good about Malta. The serving staff in the morning are experienced, energetic and greet you with a genuine welcome. The staff in the lobby are well trained and sensitive. The cleaning team gets the job done. It must be recognized that this is a hotel in a mostly holiday resort - it is not New York, London or Hong Kong where the standard of expectation is that of full pay business traveler. The environment is relaxed, spacious and still exceedingly good. The hotel has a great vista over the Marsamxett Harbour, overlooking marinas and a good bit of history. The outside pool is large and even in prime season not overwhelmingly crowded. Swimming in the sea is possible and a delight. Other times in the year, there is a beautiful indoor pool. The rooms are spacious and up to date. All rooms have an interesting view. As another comment has said, the carpet cleaning could be better managed. Food is very good. The chefs at breakfast are friendly and accommodating. Snack service is good and dinner during the week is delightful. The hotel's Sunday buffet has a very good reputation on the Island. Consequently, it is very well attended and represents a venue for local family celebrations. There may be quieter alternatives on the Island. The hotel's location is almost uniquely great: it offers great walking access to Valletta with an increasingly diverse restaurant population of very good and value cuisine. Floriana enables easy transport to anywhere in the Island. The hotel area is always quiet. Like children, Sliema, St Julian's and Paceville can be seen but not heard. All in all, an excellent base for a visit to Malta.

Room Tip: Do not be deterred by lower floor rooms. Cooler in summer
  • Stayed: March 2014, travelled on business
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2  Thank Al C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

Spent 5 nights here in two Executive rooms on a high floor with different harbour views. Albeit that the first views of the outside are unprepossessing, the rooms were fine- decently spacious, comfortable and everything worked. Decent WiFi in rooms. Buffet breakfast was extensive but the quality wasn't top notch in our opinion- certainly not good enough to tempt us to eat evening meals at the hotel. We tend to expect this in hotels and generally prefer to eat out. Service was generally pretty decent too- for example our car was almost always at the door by the time we got downstairs; the delightful lady at reception who helped us with our online check-in since their business room was closed, and the charming turn -down lady who when complimented on the bedside chocolates, left a few extras for my wife. Against that, the concierge was unhelpful , preoccupied and miserable, which we thought a strange combination on attributes for his position!

Should say also, as others have, that the walk up to the old city involves almost 100 steps and a bit of uphill thereafter. We did this walk several times and sometimes wished it were level. There is another way to walk there, along the harbour edge and then up steps into town. We tended to prefer that because of the better views- the climb's no less. A word of warning -they play Perry Como music at breakfast! Possibly it hurries people along a bit and frees up tables.

So, in our view this is a decent hotel where most things and most people do their jobs pretty well. Its not 5* in the sense of extraordinary luxury. But it is worthwhile and (fortunately) looks nicer on the inside that it looks at first glance from the outside.

Room Tip: High floors cost more, but get better views
  • Stayed: March 2014, travelled as a couple
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2  Thank DavidHBerkshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this reviewResponded 19 March 2014

Dear DavidHBerkshire

May I take this opportunity to thank you for sharing your experience at the Grand Hotel Excelsior. All comments have been noted and shared with other team members. Such feedback is important as it helps us to continuously improve our levels of service and enhance the guest experience.

With regards the walkup to the City please note that we do offer a complimentary transfer to and from Valletta at 10am and 6pm.

We do look forward to welcome you again in the near future

Kind regards
Brian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

The overall decor is very "Las vegas " huge sculptures , vast lounges and dining area, nothing cosy or relaxing.
We had a spacious room with partial view to the sea. Nice bathroom shame about the shower curtain! not very. 5stars. Why are hotel rooms fitted with beige carpet ? Which shows every stains .
Good buffet breakfast , bad coffee , and the most expensive expresso in Malta. 2.25 euros , for a coffee pod . Which cost me less than 3euros for 10 at home. It's the little thing like that which spoil it.
But we made the most of it and thoroughly enjoyed Valletta , actually enjoyed the whole of Malta, which is very beautiful, charming people and good food.

Stayed: March 2014, travelled as a couple
2  Thank mirandy45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this reviewResponded 19 March 2014

Dear mirandy45

On behalf of the management team I thank you for sharing your lovely experience at the Grand Hotel Excelsior. With regards your comments on the beige carpets kindly note that we are currently refurbishing all the rooms which includes new carpet design. I am sure that you will like the new designs.

We look forward to welcome you again in the near future.

Kind regards
Brian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

We decided to take a winter break in Malta and got a great deal on this hotel. The hotel sits just outside the walls of Valletta and a very short walk brings you to the bus station and the gates to the City. The hotel staff are extremely good, friendly and helpful. The room was a decent size and very clean. We had booked bed and breakfast and the breakfast is very good with lots of variety. The breakfast room overlooks the harbor and it is very pleasant.

There are lots of this to do and see in Malta. The island is very small and the best way to get around is to get a weekly bus ticket for 6 euros and this will take you anywhere . The bus service was very efficient and frequent.

Valletta is undergoing a big rebuilding programme around the walls of the City. We visited the cathedrals, the palace, the Lascaris war rooms, the Saluting Battery and travelled to Mdina on the bus. Mdina and Rabat is a must.

It is quite difficult to find somewhere to eat at night in Valletta and there are not many places open for evening meals. We found a great pizzeria called Margo's which is just past the palace and the pizza's and the service was excellent. We went to the Ordanance Pub and the meals were huge and reasonable priced.

The people of Malta are very friendly. Prices are very reasonable on this Island.

The island has developed in a very haphazard way. The resorts of Sliema and St Julian's could be anywhere is mainland Spain. They are very overdeveloped. St Paul's Bay is much nicer.

Overall we really enjoyed our week. The weather was quite cold but sunny and we did everything we planned to do. There are some outstanding churches such as Mosta Dome, St Paul's Shipwreck Church and the Cathedrals are lovely.

We enjoyed Malta very much but you cannot call the island beautiful.

Room Tip: We booked a luxury room but ask for a harbor side.
  • Stayed: March 2014, travelled as a couple
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3  Thank wigan1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2014

I paid €85 for a deluxe executive room including breakfast and wifi (corporate rate). I can just say this is a fantastic price in this luxury place in Floriana, close to Valetta. The insite restaurant is good, the breakfast is varied, a nice bar and the personal is really helfpful and sympatic. I will certainly return maybe also with the family during a holiday.

Stayed: March 2014, travelled on business
4  Thank Michel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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