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“Great Location - Friendly Staff and Great Value”

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Excelsior Grand Hotel
Ranked #5 of 15 Hotels in Valletta
Certificate of Excellence
Reviewed 17 April 2014

We've just come back from this hotel as a family. The hotel delivered everything we asked for and more .......

Previous reviews indicated rooms were old and staff unfriendly - we saw none of this. We were allocated two (interconnecting) of the none refurbished rooms and to be honest they were fine - better than some 4*/5* newly refurbished rooms I have stayed in. There was a bit of wear and tear but nothing you don't see any many many hotels - even with a bit of wear and tear the quality of furnishings and equipment was really good. The hotel should be completely refitted in next couple of months but don't let that put you off - the rooms are fab, good value for money.

Location of the hotel is probably the best in Matla - just off Valletta on the harbour. You can chill by the pool on the harbour - and you have a 10 min walk into cosmopolitan capital that is Valletta. Please be aware there are some steps and a hill to walk up - but most people should be able to cope. Only those with mobility problems may want to consider somewhere else. Our 4 year old climbed the hill happily 2-3 times a day.

There have been a few previous comments in TripAdvisor about staff friendliness at the hotel - As a last thing I wanted to say I dont think we have been to a hotel where the staff have been so helpful and friendly - I guess in life you get what you give out. We had no problems and the staff bent over backwards to help us.

Next time we are coming to Malta - we wont look anywhere else

:)

Room Tip: Would recommend floor 2 Partial Sea View rooms .... close to pool and restaurant facing the harbour...
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  • Stayed: April 2014, travelled with family
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3  Thank Jon2010100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 April 2014

How do you rate a 5* hotel?
The Grand Excelsior isn't the most attractive hotel from the outside. Inside however, it is very nice, rooms are spacious, house keeping excellent.
The pool is warm, the jacuzzi bordering cold the sauna 15euros to use!
Breakfast is mainly cold including the items that are meant to be hot. Plates are cold and occasionally
chipped.
But the reason for not returning or recommending this hotel is based on the hotel reception staff who are, at a push, 2/3*!
On checking in there were various errors with my booking, I paid in advance and shouldn't have being charged £30 transaction fee which was not mentioned until I received my credit card statement today! On the last day in agony and possibly needing medical care the hotel advised breakfast vouchers are non refundable and further errors were made for our car to the airport.

I have travelled for many years, 5/6 times a year and have stayed in budget - 5* accommodation. This hotel and the service it offers comes no where even close to some of my 3* holiday
experiences.
Very disappointed indeed.

  • Stayed: April 2014
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6  Thank Hertfordshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this reviewResponded 16 April 2014

Dear Hertfordshi

Whilst thanking you for your feedback on behalf of the management team I sincerely apologise for not exceeding your expectations during your stay at the Grand Hotel Excelsior. In order to investigate further the matter I appreciate if you could email me on brian.bartolo@excelsior.com.mt highlighting your personal details and stay dates. Should you wish to give me more details please do so.

We appreciate all feedback given by our esteemed guests as through such feedback we can continuously improve our service.

I look forward to hear from you soon.

Kind regards
Brian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

This is a great hotel located very close to Valletta. The check in was very quick. The room was spacious and clean. The lobby bar was with a great view and excellent service. The buffet dinner and breakfast were very good. We really had a great time. We wished that we stayed there more than three nights. We booked this hotel through Luxury link. Just one more experience to mention - do not expect anyone to help you with your bags or greet you as you enter.

  • Stayed: April 2014, travelled with family
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1  Thank G2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Good value and excellent service with a great view over the harbour - wind too cold to sit out and no one by the poolside. Excellent music from Tony in the evening but a few of the old Brits need to show a bit more appreciation. Buffet very good value and breakfast good.

Room Tip: Avoid the Bellini cocktail as quite pricey!
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  • Stayed: April 2014, travelled as a couple
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Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

just stayed for a weeks holiday .super hotel .very helpful and friendly staff .large room in the front of the hotel but did not a very good view just the metal roof of the reception .breakfast the largest choice seen , egg man cooked any type of egg , pancakes etc. food and drinks little more costly then in town .plenty of restaurants and bars in town . only problem we had was the hot water was so slow it took for ever to fill bath .room had very large bed and the room cleaners very great ,the room was spotless .it was too cold for outside pool but the inside pool was lovely and warm

  • Stayed: April 2014, travelled as a couple
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Thank gasman47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

I stayed for six nights at this lovely hotel. The room was wonderful and very comfortable. A nice armchair for relaxing, a big bathtub for soaking in and an extremely comfortable bed. The staff was very friendly and helpful. The breakfast buffet was probably the best I've ever seen in a hotel.
The only reason I didn't give the hotel five stars was the location. It's at the bottom of a very steep hill so there are 87 stairs just to get to the road and then another five minutes uphill to the buses and the city gate. Not great for people with limited mobility.

Room Tip: I took a room overlooking the front rather than the more expensive sea view. I first took a room on...
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  • Stayed: April 2014, travelled with friends
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4  Thank Nicoleontheroadagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

March , 2014. I spent one night in hotel. The location is great, every attraction in Valletta and the central bus station are close too. You can catch the Airport by bus M4, M7, M5, it takes a cca. 26 minutes long, the ticket is 1,30 EUR only. The hotel outside not any special, but the garden with stairs is really nice. Inside is beautiful, the view to bay from the bar and breakfast/dinner room is amasing! The staff is really friendly. Room is spacious and clear, the bathroom is avarage.The only one bad thing was the view from my room. It was in 6th floor, room 658, but it is a ground floor on back part of hotel ( the building is tiered on small hill ) . Therefore my window was on level of floor and no any view. In check-in you need give a deposit by cash or credit card 50 EUR/night. Anyway it was ok for a short trip.

  • Stayed: March 2014, travelled solo
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2  Thank Adrienn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Grand Hotel

Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Valletta
#4 Luxury Hotel in Valletta
Price Range: £84 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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