The first comment on this hotel must be in relation to its splendid location, overlooking Marsamxett Harbour (not the Grand Harbour as its name might suggest at first glance.
Our check-in was efficient and courteous and we were greeted with a welcome cold drink on a hot day – how refreshing! Our room was numbered 614, a deluxe seafront double room with wonderful panoramic views over the harbour, facing Manoel Island. We are so glad we decided on this upgrade. We had plenty of hanging and drawer space in our room and a litre of water was provided gratis each night as the tap water was not particularly pleasant to drink unless you were used to it. We were extremely pleased to note that the bath was fitted with safety ‘grab’ rails which, in our view, should be fitted as standard in more hotels. The walk in shower was a good size too! The electric plugs are ‘English’ so we didn’t need to use a European adapter. There is also a turn down service each evening and, provided a ‘Do Not Disturb’ notice is displayed outside the room, the staff do not bother you if you prefer to rest. We did find the room service to be inconsistent but this could easily be rectified by the use of a checklist by the staff to ensure nothing is missed.
The hotel has inside and exterior swimming pools and a gymnasium, fitness room and sauna. There is an in-house hairdresser but, unfortunately, she was on her holidays during our visit! There is also an efficient room service for laundry.
Each night, there was entertainment in the bar and we found that this struck exactly the right note (no pun intended!)
We were disappointed that there was no computer terminal for use by guests or, if there is, we were unable to find it!
If you have any mobility problems, you should note that there are 88 steps from the hotel lobby to the steep main road and then about 11 metres uphill to walk to the entrance gates of Valletta. There is a fleet of ‘courtesy’ cars but their use has to be booked and paid for. On one day, because my wife found it a little difficult to climb the steps, I enquired about whether one of the chauffeurs might drive us up the city entrance, a round trip of less than 5 minutes, only to be informed that we were too late and should have been at Reception for 10.00 am with a pre-booking. (I feel this should have been explained at check-in). Once at the new City Gate, the centre of historic Valletta is fairly flat and easily walkable. Leaving the central pedestrian area involves steep streets sloping down to the two harbours, though there is now a new lift (elevator) from the Grand Harbour up to the Upper Barrakka Garden where the noonday gun is fired each day.
The Grand Hotel Excelsior serves an excellent hot and cold breakfast with something to cater for all tastes. It’s self-service but guests are escorted personally to their tables, most of which enjoy pleasant views over the harbour. What a wonderful way to begin the day!
The evening meals in the dining room take one of two forms. There is an a la carte menu where dishes are served at your table and, being individually prepared to order, might take a little longer. Then, there is the daily ‘international’ or themed buffets with a really extensive choice of hot and cold foods, including delicious desserts and local cheeses to finish. All of the food is of a high quality and we simply could not fault it. The table service was friendly and attentive too for liquid refreshments. The dining room staff were attentive and helpful throughout our stay, but not in any way officious.
Before leaving for Malta, we had researched this hotel and were more than a little apprehensive about the negative comments from some other Trip Advisor contributors. We need not have been and, having stayed in hotels of various types right across the globe, all I can say is that some people seem to be impossible to please! Yes, in any hotel things can go wrong but the test must always be one of assessing how well any dissatisfaction is dealt with and sorted. After all, we are all human and not infallible!
In summary, our experience was a very good one overall and we would not hesitate to stay in this hotel again when next in Valletta.
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Expedia, LoveHolidays, Priceline, Southall Travel, TravelUp, Odigeo, Hotels.com, Ebookers, Traveltool, S.L.U., TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly, HRS and Cancelon so you can book your Excelsior Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta