This is a great hotel but flawed too many times to meet normal 5 star classification.
Lets start with with what's good and there are many things:
Staff are very helpful, though issues are not always addressed. Breakfast is extensive and good quality, though sometimes a little lukewarm for a 5 star hotel. We had a seaview which was fantastic but you pay for it. The swimming pool and surrounding area was very good, when not being interrupted by wedding party preparations.
The not so good
Over weekends there are wedding parties, a number on both Saturday and Sunday. This means the pool area and shaded areas are continually interrupted by team of staff setting up areas, dropping drawing pins! and clearing beds toward 6.00pm to 'get ready' for the evening events. The room cleaning was very delayed over this period, I don't expect to wait until 5.00pm to have my room cleaned, when I'm paying more than Euro 200 for b/b. Not that I wanted it but turn down service didn't happen either. I booked a car to meet us from the airport, it didn't arrive so I had to arrange via hotel to share with another couple, we were only charged Euro 10 for this trip though
so in conclusion - this is a good hotel, with great views, not cheap and appears to lose sight of its other customers during periods when weddings are on. I suggest you check on wedding parties prior to booking and avoid these periods. Its a very good 4 star, though not a 5 star
- Official Description (provided by the hotel):
- The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more less
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- Also Known As:
- Excelsior Grand Valletta
- Hotel Excelsior Grand
- Excelsior Grand Hotel Malta/Valletta