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“Highly recommended - make sure you use the spa”

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Excelsior Grand Hotel
Ranked #5 of 15 Hotels in Valletta
Certificate of Excellence
Watford, United Kingdom
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Highly recommended - make sure you use the spa”
Reviewed 30 June 2009

We stayed using the Spring Offer in an Executive Room with access to a small dining area on the eighth floor where we had breakfast , pre-dinner drinks and afternoon tea (not used) - the room was directly outside the MD's offices.
We had not had a massage before and the free half hour back massage was a very enjoyable experience. My wife bought two other treatments that were equally pleasant.
I would recommend the daily cocktail at the Harbour View - we discovered some interesting new drinks using Maltese ingredients.
We had excellent dinners dinner in the Admiral's Landing - the buffet was lavish on the Saturday night and more than adequate on Sunday. There was an excellent guitar player on the Sunday.
We had some hassle with a wash basin that was slow to empty and a brandy missing from the mini bar but all that was sorted out to our satisfaction.
Service throughout the hotel was first class. There was always someone on the main door to welcome you and sometimes there were two people there to open the door and say "welcome".
The hotel had a wedding for 800 guests on the Saturday but you would hardly have noticed due to the grand size and style of the hotel and the very effective management of the event. The bride and groom arrived by boat to the jetty and the wedding party used the terraces around the pool for the band, bar and buffet.
We used this weekend break to celebrate our wedding anniversary and the hotel kindly provided wine and fruit. On the Monday we moved onto a villa in Mellieha for a week.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KFO'C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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switzerland
1 review
Reviewed 28 June 2009

For the days we were there in the early half of June, the swimming pool was booked for various evening receptions. This meant a huge number of staff were busy setting up the pool area in the afternoons and re-arranging pool furniture back in the mornings. Contractors stop by in the afternoons to check the pool. Noise from an event on the 4th floor was blaring out of the PA system as the balcony doors were left open for smokers for hours. It was like being in the middle of a construction site. And when the pool events took place in the evenings. The noise continues till late in the night and could be heard from the bedrooms. .

The male concierge was arrogant and eager to fob our questions on dinner off by sending us to St Julian. Interestingly, this seems to be the same situation as another earlier review posted earlier this month.

The technician ,who came by to check the air conditioner in our room after we reported that it did not work in the night, told us before listening to what we had to say that we had not turned it on the right way and had not waited 10 minutes for the air con to work. Took us for idiots. He finally decided to check after we insisted that it was not working. Then took another 30 minutes to fix it.

The metallic covers for the juice containers in the breakfast buffet do not fit well and kept dropping on the floor. Each time they drop, service staff picked them up and placed them back without washing the covers. This happened in the 4 out of 5 mornings we were there.

Positives? Location. There were some good service staff - housekeeping, doormen, and a few lady service staff at the reception and concierge. But it is more due to their individual nature and personality than the hotel's training.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nikolfen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man
1 review
Reviewed 25 June 2009

This modern oasis provides a smiling efficient charmig staff who are their to please twenty fours a day thus ensuring guests cannot fail toenjoy the comfort and excellence oft the food. WELL DONE MANAGEMENT AND STAFF

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ballaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malta
1 review
Reviewed 25 June 2009

This hotel is perfect if you want to have a relaxing time away from the busy life. Its location is perfect with nice views.The staff is very welcoming and friendly. The food both at breakfast and dinner is exquisite. And whilst you're by the pool there are 2 restaurants from where to choose. There is a small sandy area which is perfect as well if you want to swim in the sea not just the pool which is very spacious by the way.
The room was very clean and with first class service. Welldone.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dani081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norfolk
Level 6 Contributor
132 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 23 June 2009

Lying just outside the city walls of Valletta, this new hotel has the most wonderful views across the bay from almost every room. The service was first class and the welcome very warm. Everything was spotlessly clean and the food was excellent, with a different nation's cuisine each night that we were there. The decor was not to our taste, but the friendliness and professionalism of the staff in all areas was exemplary.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gianlorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beckenham, United Kingdom
Level 5 Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 June 2009

We have had a memorable weeks stay at the Excelsior Grand. It was our first visit to Malta and our decision to stay in a good hotel away from the beach hotels was a good one. My only complaint was the noise from the air conditioning (even when turned off) was noisy and kept me awake for the first few nights. Otherwise good location for ferry or bus services across the island.Visit The British Hotel Valletta for a glorious view across to the Three Cities and take a Luzzo boat trip around the many harbours. We haggled on the price for the boat trip and got a good deal. All other fares were also cheap buses,ferry to Gozo etc. It was very HOT and each day got hotter so the pool was great to come back to. Would recommend this hotel and the area if you are looking for culture and interesting places to visit and to feel safe.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 June 2009

Stayed at the hotel in May this year with an archaeological group visiting Malta. The staff of the hotel couldn't have been more welcoming and professional and ensured our stay was a comfortable and memorable experience, throughout. The rooms are luxurious, roomy and well appointed. The view of Valletta harbour was stunning. Excellent buffet at breakfast and dinner (didn't eat there during the day) with a wide selection of delicious local and international specialities. Free internet was a great extra as you don't always find this in a 5* hotel.. The grounds are beautiful and the location is perfect as it's a 10 minute walk into Valletta old town and about 5 minutes to the main bus station from where you can access most of the island. Beautiful outdoor swimming pool area which I unfortunately didn't have a chance to experience but other members of the group did and thoroughly enjoyed it. Definitely look forward to the opportunity of staying there again.

  • Stayed May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pepperako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Grand Hotel

Property: Excelsior Grand Hotel
Address: Great Siege Road, Valletta, Island of Malta FRN 1810, Malta
Phone Number:
Region: Malta > Island of Malta > Valletta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Valletta
#4 Luxury Hotel in Valletta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
Official Description (provided by the hotel):
The Grand Hotel Excelsior Malta is a deluxe, 5-star resort situated within the sixteenth century fortifications of Malta’s capital city, Valletta - a UNESCO World Heritage site. The Excelsior commands the island’s premier waterfront location offering breathtaking sea views of Marsamxett Harbour and Manoel Island. As a member of Preferred Hotels & Resorts, the hotel exceeds expectations on the basis of its 5-star service excellence. All deluxe rooms and suites enjoy a harmonious blend of classic and contemporary design mixed with modern 5-star convenience including multi-channel flat screen TV. Spread over ten levels, three of which are executive floors, most of the rooms and suites overlook stunning harbour views. The Excelsior’s facilities include a private 30-berth marina, large outdoor and indoor swimming pools, health & beauty centre and 3 food and beverage outlets. The Excelsior offers versatile conference & banqueting facilities, fourteen flexible venues, a number of which have natural daylight - an ideal environment for business meetings, conferences and other events. Near to the Excelsior is the Mediterranean Conference Centre. This historical building enhances the Excelsior’s conference potential with an auditorium capacity for up to one thousand four hundred delegates. The Grand Hotel Excelsior opened its doors to its first guests on the 10th September 2007. Right from the start it was very clear that the product and service offerings were to be of a superior nature. The hotel prides itself in attracting and retaining a faithful following of leisure and business guests as well as prominent international personalities. ... more   less 
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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