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“Lovely hotel”
Review of Melia Luxembourg

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Melia Luxembourg
Ranked #2 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersGold level
Connecticut
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Lovely hotel”
Reviewed 26 March 2014

The hotel was really lovely. The food was great too! We walked to the historical district multiple times per day. It wasn't too far. The only thing was that we left our passports in the room safe and the staff were like incredibly unhelpful to get them back. We eventually did get them, of course, but we were a little surprised that getting our stuff back was deemed impossible. So just don't leave anything there and it will be awesome!

Stayed December 2013, travelled with family
Helpful?
Thank jwillbuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Rooms Division & Guest Experience Manager at Melia Luxembourg, responded to this review, 27 March 2014
Dear guest,

Thank you very much for you lovely review on tripadvisor.
We are delighted to read that you enjoyed your stay with us and all our services.
As it comes to your comment about sending your passports back to you, we would like to apologize any inconveniences caused by us, but on the other hand we had already several other incidents with lost & found items where guests did received directly their lost items.
We are always doing our very best to send these things as quick as possible back to our guests... in case of small items even on our expenses.

We are looking forward to your next stay with us.
Best regards,
Mario KOMANN

The Melia Hotel Luxembourg is Tripadvisor Traveller Choice Award winner 2014 as TOP HOTEL 2014 in Luxembourg. Thanks to all our guests making this possible.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Luxembourg
Level Contributor
2 reviews
Reviewed 11 March 2014

Very high standard of cleanliness. Lots of nice touches on The Level incl. sweets upon arrival, Nespresso machine in room, gym on site, massive bed. Breakfast was delicious, huge variety! Only change would be toilet paper - a bit rough!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, 12 March 2014
Dear guest,

Thank you very much for your excellent review on tripadvisor and your sharing.
We are delighted to read that you truly enjoyed all benefits and services of our hotel. We will take your advise about our toilet paper into consideration. Thank you for that.
Your comments can help us improving our services for you.
We really hope to welcome you soon back with us.
Best regards,

Mario Komann
Meliã Luxembourg is tripadvisor traveller choice award winner 2014.
Thank you to all our guests making this possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
138 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 March 2014

I have spent a lot of time in this hotel during my business trips to Luxembourg and it there is almost nothing to complaint about (some parking lots, or at least better price for parking would be nice), all time the service was excellent. Very much I enjoyed wellness in the hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FruhMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, 8 March 2014
Dear Guest,


Thank you very much for your excellent review on TripAdvisor and your sharing.

We are delighted to read that you are counting among our most distinguished and loyal guests to our hotel as you are spending several different nights at our property for business reasons. It is nice to see that you are enjoying our exclusive fitness and wellness facilities while combining the business trip with the comfort and relax our hotel can offer after a hard day in business.

As it comes to your comment about the parking, we are truly sorry not to offer you any better solution, but our team is delighted to help you finding more reasonable parking spots less pricy in the surrounding of our hotel.

We hope to welcome you as well in the future for more stays with us.

Please accept my best regards,

Mario Komann

The Melia Luxembourg is TripAdvisor's Traveller's Choice Award winner 2014 as TopHotel in Luxembourg. Thanks to all our guests and their committment writing those kind of positive feedbacks. Thank you! 
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 February 2014

I stayed one night in this hotel on a business trip. The location is easy to reach from the main business district. We parked out in the street without problem.
Check in was quick and efficient. I received information on ´the level´, apparently some additional services which did not look particularly special (breakfast, wifi).
The room was large and modern. It was very quiet and well decorated. There is a glass writing desk, large cupboard and coffee and tea making facilities. The only disappointment was the shower which was the standard over the bath type where I would have expected something slightly more sofisticated. The breakfast room is not that big and staff was a little behind in clearing the tables. Breakfast is ample: the juice/cereals bar is a bit hidden but offered a range of options. All in all a very good hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Budgetglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, 28 February 2014
Dear guest,

Thank you kindly for your great review about our hotel on tripadvisor and your time sharing your experiences. Your compliments on our staff and the services are highly appreciated. We are sorry that our bathroom did not met exactly your expectations for our class of hotel.
We are taking your feedback very serious and we appreciate those, as they will help us providing a better service for our guests. So we do with your comments about our breakfast and our staff.
We are always striving to deliver the best service. At some times, many guests are visiting the breakfast at the same time, those service standards may delay a bit. We would like you to accept our apologies and we count on your understanding.
We hope to welcome you soon back with us.
Best regards,

Mario Komann
Meliã Luxembourg is Tripadvisor Traveller's Choice Award Winner 2014 as Top Hotel Luxembourg. Thanks to all our distinguished guests making this possible!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 February 2014

This hotel was perfect. We stayed for the weekend at a great rate. The hotel is very nice, modern. Rooms are clean and not too small. Bed was very comfortable. Bathroom was nice.

Breakfast at Goya was excellent. A great selection of fruits, cheeses, breads, yogurt/etc and made to order omelets. The staff at Goya was top notch, very attentive.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, 18 February 2014
Dear guest,

Thank you very much for your wonderful review on tripadvisor about our hotel,its service and staff.
We are delighted to read that you "just loved" our hotel.
Your pointing out the friendliness and efficiency of our staff is just great and means a lot to us as we are taking pride in our staff and their daily work delivering the best service for our distinguished guests. Your comments about our nice breakfast buffet are highly appreciated. We will share them among our kitchen and service team.
We are looking forward to your next stay with us.
Please accept our best regards,

Mario Komann
The Meliã Hotel Luxembourg is tripadvisor traveller's choice Award winner 2014 as Top Hotel Luxembourg! Thank you to all our guests making this possible !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Messelbroek, Belgium
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 February 2014

A very nice hotel. Modern, clean & very comfortable. Location perfect. Lovely breakfast. I would most certainly return to this hotel.
One disappointing incident: Coffee & tea facilities nice on the room. However you just get two milk cups, just enough for two coffees while you do have 4 sugars and 4 sachets of coffee. When I asked if they could leave a few more the next morning (because I like more milk in my coffee), the receptionist asked me how many I wanted, I said six will be fine to which he replied, we have to charge you 1.50euro per cup if you want more than four!? Strangest thing I have ever come across. I went out & bought a litre of milk for 1.50euro.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amaroulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office & Guest Experience Manager at Melia Luxembourg, responded to this review, 18 February 2014
Dear Amaroulla,

Thank you kindly for your nice review on tripadvisor about our hotel, its service and staff.
We are delighted to read that you enjoyed your stay with us. As it comes to your comment about the "milk cup" incident, I think there is a minor misunderstanding.
I found your invoice and the posting of the 1,50eur per cup. I did an intense research and spoke to the receptionist. We gave you Nespresso capsules more, which is the coffee in the Level rooms and this was charged and not the milk.
We apologize for the misunderstanding and the inconveniences but we want to clarify that we are not charging for milk cups. Thank you for taking note.
We are looking forward to your next stay with us.
Best regards,

Mario KOMANN
The Meliá Hotel Luxembourg is Tripadvisor Traveller's Choice Award Winner 2014 as TOP HOTEL Luxembourg. Thank you to all our guests making this possible!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 February 2014

Stayed there for one night in an executive room (7th floor) for an excellent price. The room was very comfortable; good bed and bathroom - all very nicely set out. Fast wi-fi and decent bits and pieces (coffee machine etc). But no really comfortable public areas and the area to have a drink was not really welcoming and quite dark, although all the staff were very friendly and very accommodating; so not their fault. Did not have breakfast as had to leave early.

Would I use again? Quite certainly as the price was good and it has a very good location if you do business on the Kirchberg; otherwise the town is a 30 minute walk.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Syria1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario K, Front Office Manager at Melia Luxembourg, responded to this review, 8 February 2014
Dear guest,

Thank you very much for your nice review on TripAdvisor and your sharing. We are delighted to read that you enjoyed your stay on our nice, spacious rooms on the 7th floor.
Your compliments on our friendly staff are highly appreciated.
As it comes to your comment about our bar on the ground floor and its atmosphere, we are taking those into consideration and just know thinking about how we can improve our bar area for our guests.
We are looking forward to your next visit with us.
Best regards,

Mario Komann
The Melia Hotel Luxembourg is the 2014 Winner of the TripAdvisor Traveller's Choice Award as Top Hotel in Luxembourg. Thanks to all our guests making this possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Luxembourg

Property: Melia Luxembourg
Address: 1 Park Drai Eechelen | 10 Rue Fort Thuengen, Luxembourg City 1499, Luxembourg
Phone Number:
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Luxembourg City
#1 Business Hotel in Luxembourg City
#2 Luxury Hotel in Luxembourg City
#2 Romantic Hotel in Luxembourg City
#2 Family Hotel in Luxembourg City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Melia Luxembourg 4*
Number of rooms: 161
Official Description (provided by the hotel):
In the heart of Luxembourg City, Melia Luxembourg is a stylish and modern premium hotel located at the centre of the triangle-shaped Place de l'Europe, on the Kirchberg plateau. Directly opposite the Museum of Modern Art and the Philharmonie, the hotel is within walking distance from several EU institutions, like the European Court of Justice, the Court of First Instance, the Court of Auditors of the European Communities, the Secretariat-General of the European Parliament, the European Investment Bank, the Translation Centre for the Bodies of the European Union and a number of offices of the European Commission. Designed by renowned international architect Jim Clemens and completed in 2009, Melia Luxembourg is a gem of contemporary architecture within the Luxembourg City skyline. ... more   less 
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Also Known As:
Melia Luxembourg Hotel Luxembourg City
Melia Luxembourg Luxembourg City

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