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“Overpriced, unpleasant staff”

Hotel Le Fort Reinsheim
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Hotel Le Fort Reinsheim
Reviewed 15 June 2012

Had a tiny room reeking of desinfectant. Found the price way too high for what they have to offer. Reception staff was absolutely unpleasant in his communication. On departure, an East-European lady asked me to pay again for a breakfast I had already paid in advance on arrival.
She could not speak French.
Breakfast was minimal, with the cheapest of ingredients, all storebrands from the local supermarket.
I will never go back to this place!

  • Stayed: June 2012, travelled on business
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2  Thank X V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 22 reviews

Reviewed 21 January 2012

Beside of the recogneized comment about ‘small and noisy’ we had the bad experience
to be attacked by little insects in our bed in this hotel! This insects made very itching bites and drunk our blood. In spite of the visible proofs it tooks much time to get money back.
At home we found out that the insects are BEDBUGS, which is confirmed by our familydoctor.
For 6 weeks we were teased by the terrible biting and itching results all over our bodies. The hotelowner didn’t contact us afterwards, so we have no idea whether he has taken the right measures or not. That’s why we decided to write this review to warn new visitors!

Dutch couple.

Stayed: November 2011, travelled as a couple
12  Thank P Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

1. No checking in after 10pm is very inconvenient and the owner kept calling to push us check in earlier!! (so he can get off work early as well??) Doesn't feel like a place owned by people who want to provide service and run a nice hotel.
2. Heater was not switched on in the first night until we asked for it on the next day. Isn't it too cheap for a hotel?
3. No door for the bathroom which was kinda embarrassing for us.
4. Super small toilet that you can accidentally switch off the light while turning around inside.
5, No elevator and the owner showed no intention to (and didn't) help at all at all with the luggage.

  • Stayed: October 2011, travelled with friends
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4  Thank Queenayayi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2011

It was a very quiet Sunday when we arrived. A bit early for check-in but still we were accomodated. Reception was very proactive, gave us the hairdryer and wifi code without being prompted, gave us the key and told us how to check out (early check out) the next day.
The location was good without being great. 15 mins walk from the train station, 15 mins walk to the city centre... mostly straight lines, pretty hard to get lost.
The room is simple, spacious, clean. Just what we needed for a short visit. Everything worked.
As for noise-- there was none. We were worried about having a restaurant underneath (we were in the first floor) but nope, not a peep. And definitely no construction workers working on the road outside on the Sunday.

  • Stayed: April 2011, travelled with family
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1  Thank Kei_sainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2011

The owners are acting as if this was their own home. Doors slaming, housemaid and owner shouting at each other to communicate, owner doing consruction repair at 08h30 Sunday morning, kids running up and down between the rooms as if this was their house. The place is above a smoking restaurant, thus turning it into a place filled with cigarette smell. Two positive elements: the rooms are well cleaned and the hotel is well located. All in all, a place to avoid at all cost, as far as I am concerned.

  • Stayed: March 2011, travelled on business
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2  Thank JFortin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2010

We were looking for suitable accommodation whilst travelling through Europe.
We found the proprietors very pleasant, helpful and courteous - prepared to assist with whatever we needed. The rooms were very clean and comfortable, with all facilities we required.
Breakfast in the morning was excellent - very good range of food, excellent quality and very well cooked. This hotel deserves to do very well in the future - my best wishes to the proprietors !

This review was written by Mr. Newman. I was travelling through Luxembourg with my family in August 2010.

  • Stayed: August 2010, travelled with family
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3  Thank PNh8v36m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2013
Google Translation

  • Stayed: April 2012, travelled as a couple
    • Service
2  Thank RodolfoBariloche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Fort Reinsheim

Address: 41 Route d'Esch, Luxembourg City 1470, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #9 of 10 B&Bs / Inns in Luxembourg City
Hotel Class:3 star — Hotel Le Fort Reinsheim 3*
Number of rooms: 15
Also Known As:
Hotel Le Fort Reinsheim Luxembourg/Luxembourg City

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