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Hotel Le Fort Reinsheim
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Reviews (22)
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2 - 7 of 22 reviews
Reviewed 20 August 2012

Bed bugs in the sheet and under the mattress, and the room was tiny anyway. Owner has claimed it was the first time they have seen this, but clearly this is not the case from the comments of earlier reviewers. The owner also did not apologise, although he did give a full refund. Besides from that, there was an odd smell to the whole building, and the owner (the only staff we saw - there was no staff on site after about 7pm on a Sunday night) did not appear hospitable. Nothing really positive to say.

It appears the owner is lying about the bed bugs and generally gives the impression of hoping people won't notice the problems and will put up with the poor attitude.

  • Stayed: August 2012, travelled with friends
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2  Thank Claire908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

- Smell of cigarette in reception.
- Small staircase, no elevator.
- Traces of bedbugs on bed mattres

+ Free public parking on weekends outside the hotel
+ Staff was kind
+ Free wifi

Hotel room was small but looked ok. As we had booked this hotel in a hurry, I didn't have time to search for reviews. At the hotel I then found this TripAdvisor review where it said there might be bedbugs at this hotel. Scared I searched the room for traces of bedbugs and to my horror found black traces of them on the bed mattress. Also one dead bedbug.
We immediately wanted to cancel our stay at the hotel and the man at the reception was very sorry for the inconvenience and said he did not know about this problem. He returned our money and looked very sorry and apologized many times. We felt that he was sincere and also we felt sorry for him and that they encountered this bedbug problem.

  • Stayed: July 2012, travelled as a couple
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2  Thank NorthernFreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

After traveling 7 h by car from Germany, we arrived at the hotel just after 6 pm only to know that the hotel had cancelld our booking the same day via e-mail (How many people have data roaming on while abroad?). The very unpeleasent staff instead tried to sell us another much more expensive room. Please dont book this hotel if you dont whant your vacation destroyed.

Room Tip: Please choose another hotel.
  • Stayed: July 2012, travelled with friends
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3  Thank Christian_Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

Had a tiny room reeking of desinfectant. Found the price way too high for what they have to offer. Reception staff was absolutely unpleasant in his communication. On departure, an East-European lady asked me to pay again for a breakfast I had already paid in advance on arrival.
She could not speak French.
Breakfast was minimal, with the cheapest of ingredients, all storebrands from the local supermarket.
I will never go back to this place!

  • Stayed: June 2012, travelled on business
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2  Thank X V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2012

Beside of the recogneized comment about ‘small and noisy’ we had the bad experience
to be attacked by little insects in our bed in this hotel! This insects made very itching bites and drunk our blood. In spite of the visible proofs it tooks much time to get money back.
At home we found out that the insects are BEDBUGS, which is confirmed by our familydoctor.
For 6 weeks we were teased by the terrible biting and itching results all over our bodies. The hotelowner didn’t contact us afterwards, so we have no idea whether he has taken the right measures or not. That’s why we decided to write this review to warn new visitors!

Dutch couple.

Stayed: November 2011, travelled as a couple
12  Thank P Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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