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“Stay away”

Hotel Le Fort Reinsheim
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Hotel Le Fort Reinsheim
Luxembourg City, Luxembourg
Level 5 Contributor
58 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Stay away”
Reviewed 27 August 2013

Very old rooms and hotel. I tried to stayed there for one night and left the hotel in the middle of the night. Depite the low price the hotel is not comfortable and very old. If you do not need much comfort this is the place to go, well located and next to the city center (10 minutes walking). I did not tried the breakfast.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BigPanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2013

The owner of this hotel has a real problem with check-in times. Two other reviews mentioned problems with their arrival times. One for coming a little after 6 and finding their room cancelled by the owner, the other for arriving close to 10 pm and getting calls from owner to come earlier. My husband and I were ranted at by the owner for having the gall to arrive at 4:15 pm.

We had booked this place for 2 nights through Booking.com. A check-in time of 4 to 10 was listed on our reservation. When we arrived at the hotel we found the place locked up and no one in the lobby. A taxi had dropped us with our bags and there was no place nearby to go to. We found a side door to the hotel with a buzzer. Upon trying it, an off-duty housekeeper answered and let us in. She managed to check us in and said the owner would arrive on premise at 5:30 and to come back to the lobby at that time. As our room was post-stamp sized, we wanted to see about paying more for a larger room.

After waiting in our miniscule room for the owner's arrival, we went to meet him and were greeted by him telling us we were in the wrong for coming at 4:15 and he was very upset with us. He would not address our query about changing rooms. He only wanted to confront us about our arrival time. We produced our Booking.com reservation showing the 4 pm check-in time but this did nothing to appease him. He kept telling us we were wrong and showing us the current check-in time on his website stating 6 pm. He was so hostile to us and insisting that we admit our error to the point of us finally saying we would honor our reservation for that night and were leaving in the morning.

Apparently at some point, since we were the only people who had reserved for that night, the owner had changed the check-in time for that day but no one, not him or Booking.com had alerted us to the change. It was not our idea to inconvenience the owner or to spend our first night in Luxembourg looking for another hotel to move to. This owner has no clue as to what it takes to be in the hosting business. When we left the next morning, he chased us down the hallway saying he would be sure to see that we were held liable for the 2nd night. We did get a refund thanks to the efforts of our credit card but the whole experience was horrible.

Stay away from this hotel if you believe there should be "hosting" involved with your stay.

I'm pleased to say we found a much better hotel, closer to stores and restaurants that had a good breakfast and the room was twice the size for only a little more money making our 2nd night in Luxembourg a joy compared to our first night.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank DJ N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Luxembourg City hotels

England
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2012

Bed bugs in the sheet and under the mattress, and the room was tiny anyway. Owner has claimed it was the first time they have seen this, but clearly this is not the case from the comments of earlier reviewers. The owner also did not apologise, although he did give a full refund. Besides from that, there was an odd smell to the whole building, and the owner (the only staff we saw - there was no staff on site after about 7pm on a Sunday night) did not appear hospitable. Nothing really positive to say.

It appears the owner is lying about the bed bugs and generally gives the impression of hoping people won't notice the problems and will put up with the poor attitude.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampere
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2012

- Smell of cigarette in reception.
- Small staircase, no elevator.
- Traces of bedbugs on bed mattres

+ Free public parking on weekends outside the hotel
+ Staff was kind
+ Free wifi

Hotel room was small but looked ok. As we had booked this hotel in a hurry, I didn't have time to search for reviews. At the hotel I then found this TripAdvisor review where it said there might be bedbugs at this hotel. Scared I searched the room for traces of bedbugs and to my horror found black traces of them on the bed mattress. Also one dead bedbug.
We immediately wanted to cancel our stay at the hotel and the man at the reception was very sorry for the inconvenience and said he did not know about this problem. He returned our money and looked very sorry and apologized many times. We felt that he was sincere and also we felt sorry for him and that they encountered this bedbug problem.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NorthernFreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2012

After traveling 7 h by car from Germany, we arrived at the hotel just after 6 pm only to know that the hotel had cancelld our booking the same day via e-mail (How many people have data roaming on while abroad?). The very unpeleasent staff instead tried to sell us another much more expensive room. Please dont book this hotel if you dont whant your vacation destroyed.

Room Tip: Please choose another hotel.
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Christian_Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2012

Had a tiny room reeking of desinfectant. Found the price way too high for what they have to offer. Reception staff was absolutely unpleasant in his communication. On departure, an East-European lady asked me to pay again for a breakfast I had already paid in advance on arrival.
She could not speak French.
Breakfast was minimal, with the cheapest of ingredients, all storebrands from the local supermarket.
I will never go back to this place!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank X V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ouderkerk aan de Amstel, The Netherlands
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 January 2012

Beside of the recogneized comment about ‘small and noisy’ we had the bad experience
to be attacked by little insects in our bed in this hotel! This insects made very itching bites and drunk our blood. In spite of the visible proofs it tooks much time to get money back.
At home we found out that the insects are BEDBUGS, which is confirmed by our familydoctor.
For 6 weeks we were teased by the terrible biting and itching results all over our bodies. The hotelowner didn’t contact us afterwards, so we have no idea whether he has taken the right measures or not. That’s why we decided to write this review to warn new visitors!

Dutch couple.

Stayed November 2011, travelled as a couple
Helpful?
12 Thank P Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Fort Reinsheim

Property: Hotel Le Fort Reinsheim
Address: 41 Route d'Esch, Luxembourg City 1470, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #9 of 10 B&Bs / Inns in Luxembourg City
Hotel Class:3 star — Hotel Le Fort Reinsheim 3*
Number of rooms: 15
Also Known As:
Hotel Le Fort Reinsheim Luxembourg/Luxembourg City

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