Easily the worst hotel I have ever stayed at. The lady who runs the place, Mrs Almira Diaz, is a crook. First of all, the photos of the hotel are misguiding. It's not a true hotel, it's rather an "auberge" of the worst quality. The room was lousy and not proper (when I arrived there was not even soap in the bathroom!) and the "free" wifi was off half of the days during my stay. The third day of my stay, Mrs Diaz tried to move me to an other (even worse than the initial one) room without my consent (she had even intruded my room and packed my stuff during my absence, which, even for such a lousy place is incredible...) and, last but not least, she tried to overcharge my credit card (I was lucky enough to get notified by my bank and cancel the transaction). But the most astonishing part of this horrible experience, was when I made the big mistake to forget my coat at the hotel when I left. I contacted Mrs Diaz some days later to get it back, and she had the nerve to claim that I had already passed by and she had given it to me (!), and that she had witnesses (the cleaning lady and a friend of hers) that could confirm her scenario (!). I really can' t find the words to describe my outrage. I can forgive everything, even a scandalous lack of professionalism, but I'm not willing to forgive crooks like Mrs Dias&family.
- Also Known As:
- Trust Inn Studio Hotel Luxembourg/Luxembourg City