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“Nice hotel at a great price”

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Sofitel Luxembourg Europe
Ranked #4 of 49 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 May 2014 via mobile

My wife and I stayed here for a romantic get a way and we're not disappointed. It is a very upscale establishment at a good price. The staff is helpful and professional. My only complaint is that it is hard to find as there is road construction and the signs aren't very helpful. Take it slow and be patient. It is worth it.

Stayed: May 2014, travelled as a couple
Thank mcnitl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 20 May 2014

Dear guest,

Thank you so much for taking the time to post your comments on TripAdvisor regarding your recent romantic stay at the Sofitel Luxembourg Europe.

It is such a great pleasure to learn that you found our staff “helpful and professional” and our establishment “upscale”. Your words are so generous, and we sincerely thank you!

Kindly rest assured that we have shared your kind words with the all team and everyone was touched by your very nice compliments. Your satisfaction is the best reward for our personal.

The entire team of Sofitel Luxembourg Europe hopes to have the chance to welcome you again very soon in our establishment.

I wish you a beautiful day,

Sincerely,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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270 - 276 of 1,007 reviews

Reviewed 3 May 2014

I'm not sure how to write this review. We paid a low rate. So I can't complain. However given the fact this hotel is considered as a first class hotel having normally very high prices I have to say the service was a bit lousy.

The room was nice, clean and large. The service poor. When we returned the second day we had no towels, the minbar has not been refilled and the soap not been replaced. So we had to order the towels.

Be also aware about the high parking fee.

Room Tip: Don't pay the standard rate. You will be disappointed. You need a cab to go to the city.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Werner W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 20 May 2014

Dear Guest,

Thank you very much for your last stay at the Sofitel Luxembourg Europe and for taking the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Of course, we very much appreciate your comments regarding the size and the cleanness of the room.

Nevertheless, we are very concerned by your remarks concerning the service provided and I would like to sincerely apologize.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Please, be assured that this incident does not reflect the high level upon which we pride ourselves at Sofitel. Of course, I will personally take care about this situation with the staff and I can promise you that this incident constitutes an isolated case.

Again, I would like to thank you very much for your comment and I would like to personally apologize.

I sincerely hope that you will give us the opportunity to better serve you in the near future and that you will give us a second chance.

I wish you a beautiful day,

Sincerely,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014 via mobile

A nice hotel in a rather quiet part of the city. Actually, it's in the business district so there's literally nothing else about. Location wise, not too good for exploring the city, though it's only a 25 min walk to the city centre.

The hotel treated us really well, and the staff are really polite. The hotel is a bit dated though - I was disappointed that my suite didn't have a bath, but some weird colour changing shower.

No executive lounge either for platinum members. One annoying thing was having to walk across the length of the hotel to get to the lift!

Overall great, but might pay a bit more for a city centre place next time. Parking is 15 euro per day

Stayed: April 2014, travelled as a couple
1  Thank ArcticRoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 27 April 2014

Dear Guest,

First of all, I would like to thank you very much for having chosen the Sofitel Luxembourg Europe for your last visit in Luxembourg !

Thank you very much for your very kind words regarding the service. I will definitely share your beautiful comments with all my team. Your satisfaction is the best award for all my staff.

Regarding your note about the shower, I would like just to advise you that we have another kind of Suite with a bath. To improve your next stay and to offer you a memorable experience, please, do not hesitate to mention your preference at the time of reservation !

If you prefer a room near from the elevator, do not hesitate again to mention this preference at my team.

Thank you again for sharing your experience and I look forward to welcoming you soon.

Kind regards,

Marie-Hélène Onursal
General Manager

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Reviewed 21 April 2014

We stayed at this hotel over the Easter weekend and the hotel felt empty. We arrived about 1pm and the room was ready which allowed us to leave our bags and explore the city. The Room was spotless and an excellent size, bathroom was clean and the bed was very comfortable. We didn't have breakfast at it was quite expensive but otherwise the hotel had everything we needed. It was a 15-20 minute walk into the city centre, or there were plenty of buses from outside the hotel.

  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 24 April 2014

Dear guest,

First of all we would like to thank you very much for taking the time to tell us about your experience at Sofitel Luxembourg Europe.

We are absolutely delighted to read that you enjoyed your stay especially the services, the room, the bed and the localization.

Thank you so much for sharing your concerns and we are looking forward to welcoming you soon at Sofitel Luxembourg Europe. It is our hope to offer you a perfect stay and a memorable experience as the previous one.

With my best regards,

Marie-Hélène Onursal
General Manager

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Reviewed 20 April 2014 via mobile

Arrived slightly early but this was no problem, room was ready. Great room, fantastic bed for sleeping and more! Loads of space in the room and bathroom also very big. Separate door so you can shut off dressing area and bathroom and have just have the bedroom area. Room was spotless through out. Staff were brilliant, nothing was too much trouble. From printing our boarding passes to free drinks to celebrate our anniversary.

The breakfast as mentioned in previous reviews is fantastic, even at the cost that is charged. The food is top quality.

The hotel was quiet due to being a weekend, however, I think this will be different midweek. Location is out of city centre but we walked and it took 15 minutes. The number 1 or 16 bus stops just outside and takes around 10 minutes.

Will definitely visit Luxembourg and this hotel again.

Stayed: April 2014, travelled as a couple
1  Thank Tcej111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 24 April 2014

Dear guest,

We would like to thank you very much for shared your experience on Tripadvisor and for the kindness of your words.

We are very happy to read that you found our staff “brilliant”. Our "Ambassadors" were very touched by your very nice compliments; your satisfaction is our best reward!

Moreover, we are also so thrilled that you enjoyed our room and our localization.
Finally, we are very happy to know that our breakfast with his large choice of fresh products met your expectations.

We are looking forward to welcome you back soon to the Sofitel Luxembourg Europe !

Yours sincerely,

Marie-Hélène Onursal
General Manager

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Reviewed 11 April 2014

We stayed here for two nights towards the end of March, booking 11 rooms in total..

Check in was incredibly straight forward, having all keys & room lists ready when we arrived, which was greatly appreciated.

All of the communal areas within the hotel are finished to a very high standard, with friendly, experienced and knowledgable staff throughout.

Room service was good, and the food in the bar was great, however neither of the two restaurants cater for vegetarians.

Breakfast was terrible (and shockingly expensive) - located in a dank, boring room in the basement of the hotel.. Horrible coffee, and the food laid out all looked pretty depressing.

The internet, although free, is unworkably slow - a complaint which was raised by all 11 of us staying in different parts of the hotel.

The rooms are good, and furnished with a lot of care however the heavy use is starting to show, with chipped walls and peeling wallpaper..

We turned up feeling exhausted, and left feeling great. Will hopefully return.

  • Stayed: March 2014, travelled on business
    • Value
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Thank hjpkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 14 April 2014

Dear Guest,

Thank you very much for staying at the Sofitel Luxembourg Europe and for having taken the time to share your remarks with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Of course, we very much appreciate your comments regarding our design, our communal areas, our staff and our restaurants.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Nevertheless, we are very concerned by your remarks regarding your breakfast experience. I fully understand your point of view but please, rest assured that this price is related to our choice and our product quality. For your information, we also offer a smaller breakfast option at 15€. This information has to be communicated to you at the time of arrival and I would like to apologize.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

In addition, we are very concerned by your remark regarding the wifi access. This situation is absolutely unacceptable for a 5 stars hotel and again, I would like to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Again, I would like to thank you very much for your feedback and we hope that your next visit will be as pleasant as the previous one.


I wish you a beautiful day.

Kind Regards,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

The Sofitel in Kirchberg is geared entirely to people on EU Commission business. Why else would you stay in a very comfortable hotel surrounded by EU Offices and a dual carriageway. All of that having been said the hotel is a top notch place with good facilities and service, and excellent comfy rooms. It is marred slightly by the prices which may well also be aimed at EU types on expenses rather than at the private traveller on a budget; and of course the omnipotent background smell of smoke. Sofitel is of course mainly smoke free but does cater for indoor smokers (as seems to be case in much of Luxembourg) in designated areas. But as you know fag smoke residue gets everywhere and if you are from an EU smoke free country this is an immediately noticeable downside to the whole country. Fitness room is ok but not brilliant.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jonathan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 30 March 2014

Dear guest,

First of all, thank you so much for taking the time to share your comments. We are delighted that you had a great experience at the Sofitel Luxembourg Europe and that you enjoyed your comfortable room and our good location. Our goal is to always exceed our guests’ expectations and we want to thank you for taking the time to share your experience.

Nevertheless, we would like to sincerely apologize regarding the fact that you found there was a background smell of smoke.

Your feed back is very important and very useful to continue to offer high standards to our guests. We deeply regret that this affected the quality of your stopover with us.

We are looking forward to welcoming you again and it is our hope to better serve you in the future.

Sincerely,

Marie-Hélène Onursal
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Luxembourg Europe

Address: 4 Rue du Fort Niedergruenewald | Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Luxembourg City
#4 Business Hotel in Luxembourg City
#4 Luxury Hotel in Luxembourg City
#7 Green Hotel in Luxembourg City
Price Range: £88 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Luxembourg Europe 5*
Number of rooms: 109
Official Description (provided by the hotel):
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel. ... more   less 
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Also Known As:
Sofitel Luxembourg Hotel Luxembourg City
Accor Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Europe Luxembourg City

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