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All reviews lanvin toiletries cigar lounge business hotel city centre luxury room business district building site fabulous hotel the bus great business an upgrade star hotel free mini bar the bed was extremely comfortable upgraded to a suite rooms are large nespresso machine
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Reviewed 22 October 2014

As usual, Sofitel lived up to its status as luxury hotel. Staff was very friendly and helpful. Really nothing to critizise.
Two recommendations:
1) Improve the external signalling to the hotel; it is hard to find, even with a navigator (which leads to the Novotel nextby rather than the Sofitel)
2) If a room is booked for two persons, then I expect two pairs of slippers in the bathroom.

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank blueray2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 9 November 2014

Dear Guest,

Thank you very much for having stayed at the Sofitel Luxembourg Europe and for having taken the time to share your remarks with us.

We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

We are very happy to know that you enjoyed your stay with us !

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2014

We stayed at the Sofitel Luxemburg Europe for a one-night getaway. The hotel is easily reachable from the mainstation and the airport and is well connected to the city center by many bus lines. When you arrive by bus it´s likely that you enter the hotel not through the main entrance but through the entrance at the opposing end. Don´t worry and just proceed through the impressive atrium to the other side where the reception is loacted on level 0.The check-in was smooth and the lady was friendly. I had asked in advance for an upgrade which luckily cleared! We recieved a voucher for a free drink at the bar (only valid for beer, wine and soft drinks) for each of us due to my Le Club Accor Silver status. We got room 493 which is located on the 4th floor with the largest possible distance from the elevator.
The room was a luxury room which was large (37 m2) and colored in warm shades of red. The room features a kin-size bed, two armchairs, a desk with chair and another free standing desk including a second chair and a large wardrobe. Most of the furniture shows clear sings of usage.
The bathrom had a deep bathtub, a sink and a separted toilet.
The minibar was solely filled with softdrink which were included in the room rate.
The room was bright and well-aired. Unfortunately, many surfaces were sightly dusty, the windows had stain and dirt and on the celiling we found a spider web. In the bathroom there was some mold visible in the joints between the tilings.When we left for the city, we mentioned these issues and upon our return the dust and the spider webs were removed.
We went to the bar to make use of our vouchers. I had a beer and my girlfriend asked for a wine recommendation which turn out to perfecetly meet her taste.
On the day of our departure we had breakfast which was included in our room rate. The breakfast room whch was completely filled around 9:30. After waiting about 5 minutes we found a free table. The breakfast selection was huge and featured a variety of fresh fruits, bread, croissants, cereals, cheese and cold meat. Coffee and tea were delivered to the table upon request. In general, the atmosphere in the breakfast room was a bit hectic du to many peapole having breakfast at the same time and many too less personnel.
Check-out was smooth as well. We were again asked whether the mentioned issues were soled to our satisfaction which we could approve.
Overall, it was a nice stay. The hotel is not the newest which can be seen in the consition of many parts of the furniture. The cleanliness was not to our satisfaction in the beginning but this issue was dealt with upon mentioning it.
The staff at the reception was very friendly and efficient. As mentioned, the staff in the breakfast room was quite hetic.
For the price we paid it was definitely a bargain but for the 450 Euro for which the room is priced out there were quite some issues.
We can definitley recommend this hotel for a stay in Luxemburg due to its great connection to the center! Just make sure you get a good rate!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ChrisP_2907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 9 November 2014
Google Translation

Sehr geehrter Gast,,

wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Luxembourg Europe.

Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.

Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.

Mit herzlichen Grüßen

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2014 via mobile

Recently stayed at this Sofitel and can highly recommend!
Excellent, friendly staff, the most comfortable bed that I have ever slept in, free upgrade in room with free mini bar (soft drinks).
Nothing was too much trouble and a chain that I will undoubtedly use again.
My top tip is to search the price comparison sites as I purchased a two night stay here for a fraction of the normal price, plenty of free on street parking at weekends just by the hotel as well.

Date of stay: October 2014
Trip type: Travelled as a couple
Thank darrenah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 19 October 2014

Dear guest,

First of all we would like to thank you very much for taking the time to tell us about your experience at Sofitel Luxembourg Europe.

We are absolutely delighted to read that you enjoyed your stay especially the staff, the bed, and the room.

I shared your very nice compliment with all my “Ambassadors” and everyone was very touched by your kinds words!

Thank you so much for sharing your concerns and we are looking forward to welcoming you soon at Sofitel Luxembourg Europe. It is our hope to offer you a perfect stay and a memorable experience as the previous one.

With my best regards,

Marie-Hélène Onursal
General Manager

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Reviewed 7 October 2014

We had a nice two nights stay in this hotel. The staff were so friendly. The room was huge for European standard with a very comfortable bed. We took our dogs with us, each weight almost 50Kg, and the room is even big enough for them to be able to move around freely.
High quality toiletries were provided in the bathroom. There is a water cooker in the room, the tea provided was high quality and really good. Coffee was in the other hand only instant Nescafe, so If you are really picky about your coffee, you may want to go downstairs at the restaurant or bar.
The bar was really nice with comfortable sofa and smooth jazz. The hotel comp us with welcome drinks, but overall the price of the drinks are not more expensive than our local Irish pub. There is Whisky sampler (5 types) for 20 Euro, champagne cocktail for 13. There are restaurants too in the hotel, we did not have dinner there, but next time we come back to Luxembourg we will. We were trying the famous restaurants in the city, and definitely had to pay more in the city.
Our car was parked in the hotel's private parking space. To go to the city, we took the bus, it's only 2-3 minutes walk from the city, there are many buses, so you only have to wait 5-10 minutes. A day ticket costs 4 Euro.
Bottom line, this hotel is what you expected when you stay in a Sofitel hotel.

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank d0cdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 19 October 2014

Dear guest,

First of all we would like to thank you very much for taking the time to tell us about your experience at Sofitel Luxembourg Europe.

We are absolutely delighted to read that you enjoyed your stay especially the services, the room, and the bar.

Thank you so much for sharing your concerns and we are looking forward to welcoming you soon at Sofitel Luxembourg Europe. It is our hope to offer you a perfect stay and a memorable experience as the previous one.

With my best regards,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2014

I would have preferred to find a hotel in the Old Town. This is exactly the opposite - ultra-modern and in the business district.
It started at reception - all I can say is the guy went out of his way to welcome me and ensure I was booked in quickly, efficiently and he described the hotel to me as I was waiting.
The hotel is very clean and efficient - I had a complementary bar (soft drinks). The wifi is free and the room was very comfortable. The bed was so comfortable it was hard to get up.
Breakfast what a choice, great welcome and service. They even have Gravlax which I make at home and I am pleased to say mine is almost as good.

Room tip: I believe all rooms will be of the same standard - excellent
Date of stay: October 2014
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AfricaBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 19 October 2014

Dear Guest,

We would like to thank you very much for having chosen the Sofitel Luxembourg Europe and for having taken the time to leave this very nice description on Tripadvisor.

We are very happy to hear that you enjoyed our hotel, in particular the check in, the room, the bed and the breakfast!

I shared your very kind words with all my team and every “Ambassadors” were very touched by your generous comment.

The entire team of the Sofitel Luxembourg Europe are waiting for your future stay !

Sincerely,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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