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“Cheap but basic. Convenient for early flight but a distance from the centre” 3 of 5 bubbles
Review of NH Luxembourg

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NH Luxembourg
Ranked #18 of 51 Hotels in Luxembourg City
GreenLeadersSilver level
Abu Dhabi, United Arab Emirates
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Cheap but basic. Convenient for early flight but a distance from the centre”
3 of 5 bubbles Reviewed 2 August 2014

Hotel is situated at the airport so easy if you have an early morning flight but if looking to tour Luxembourg City centre it is a 20 minute journey in. There are buses every few minutes though so quite easy if you want public transport. It is however a 30 euro taxi ride to the centre after buses stop after 11pmish.
Bed wasn't anywhere near the league of a Hilton but more at the level of an Ibis hotel but given I paid budget price being a Friday night it was ok. If I was paying full or close to full rack rate then I'd feel like it wasn't worth it.
Rooms are tired and place feels like it needs a refit but it felt clean and tidy, so did the job.
Nice outside terrace area to have a beer on a hot day.

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank critchdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 1 September 2014
Dear Critchdb,

Thank you so much for taking the time to share with us your feedback concerning your recent stay at NH Luxembourg.

For your information, we've launched the renovation project a couple of months ago which also includes an improvement of the inroom comfort.

At the moment our CrossRoads Bar is entirely finished, we've placed brand new furniture in our lobby, new laminated wooden floors in our executive rooms, new carpet floors in 4 of our meeting rooms and soon to start the renovation of the sleeping rooms.

Our entire team is aware of your comments, which we certainly take into consideration in order to improve ourselves as best and quickly as possible.

Looking forward to welcoming you back to NH Luxembourg, I remain, Dear Critchdb,

Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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631 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 28 July 2014

I was with Rick J. who posted about his visit to the property. The hotel parking lot is a revenue maker for the franchisee. They charged us EURO 300 for parking in their lot while at a meeting next door. That's over US $400!!!!!

Do you think for a moment the companies in that area will not advise business clients to NOT stay at their property as a result of their practices???

This property fails to realize they will NEVER, EVER see another dime from me! From an experienced business traveler, NH will NEVER get my business and I hope everyone takes note. Think about it...$400 for 1-hour parking!!!! The principal fact they would charge that much for a simple mistake makes me question their ethical practices. I actually had a reservation at that hotel the night before but had to cancel due to location preferences. Shame on you NH!!!!!

Stayed July 2014, travelled on business
Helpful?
4 Thank Ed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 31 July 2014
Dear Ed S,

We have received your comments concerning your recent experience at NH Luxembourg and I'd like to take the opportunity to clear out the situation.

The hotel parking lot is a private property, as there are lots of private properties in Chicago too and thus no car may be parked without, at least, giving a heads-up at the Front Desk before walking away.

There's several signs at the entrance and inside the lot clearly stating that it's a private area and also of the €300 penalty in case of disrespect.

Please understand that there ain't so many spaces for the clients of the property and all spots taken away by non-clients are a source of discomfort for these guests. We certainly have to respect that.

Also, insulting my colleague right in his face by calling him "A....le" and "F... you" isn't acceptable at all and I'm sure you would have never done that in Chicago as you would have found yourself in a lot of legal trouble. The same applies here though, but as you have noticed we didn't take that step.

In all honesty, I'm really sorry about what happened and I'm sure that this situation could have easily been avoided if you would have come forward to the Front Desk and request of your need to park (which was actually more than just an hour).

Please feel free to contact me directly if need be. I'll be very happy to discuss with you.

Best Regards,
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Travellers are raving about these Luxembourg City hotels

Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 26 July 2014 via mobile

Do not stay at this hotel. Upon arrival we cancelled the reservation. It appeared to be worse than a Holiday Inn Express. Stay at Sofitel. The next day we had a meeting at an office next to NH. Our client advised us that we could park at the hotel as there was very limited parking available at their office. After our meeting, we came back to our rental car to find a boot on our car from NH Hotels. We immediately questioned the hotel manager and there were numerous open parking spaces in their lot. We explained that we were only there for one hour, but the manager would not budge. They charged us 300 Euro or $405 to in boot the car! What a rip off! Do not stay at any NH Property!

Stayed July 2014
Helpful?
6 Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 29 July 2014
Dear Rick J,

It's with great interest that I read your comments regarding your visit at NH Luxembourg.

Please allow me to point out a couple of facts in order to make things clear as the words used to describe the quality of service and our property aren't pragmatic but at least and unfairly insulting, which I cannot accept.

The parking lot of NH Luxembourg is a private property belonging to the hotel ... there's a sign at its entrance clearly stating in English that fact, as another 2 signs inside the lot very clearly indicating not only the private property status but also a penalty of €300 in case of non respect, which unfortunately was your case.

Our Front Office manager spent a lot of time discussing with you at the parking lot and showing to you the above mentioned signs. Your reaction was for the least disrespectful because you insulted him using the "A....le" and "F... you" words. With all due respect this is an unacceptable behavior which I'm sure you wouldn't use in your own country.

Thank you very much for your understanding and don't hesitate to contact me directly if need be.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arad, Romania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 July 2014

Average, little outdated hotel, very close to the airport but far from the city, 25 minutes by bus. Rooms are pretty old, need to be refurbished. Nice personnel, willing to help. Nice restaurant, very good breakfast.

Room Tip: Rooms on the park side are quieter.
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank manubudu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 29 July 2014
Dear Manubudu,

Thank you very much for the feedback you sent us regarding your recent stay at NH Luxembourg.

Our entire team has been informed of your comments and I'd like to take the opportunity in informing you that our renovation plan has started a couple of weeks ago and will go through 2015.

At the moment we have completed the works at the Bar CrossRoads, there's new furniture in the lobby, new armchairs in the superior rooms and soon to begin with the main kitchen which will last 6-8 weeks.

It'll be a pleasure for us to show you around during your next visit.

In the meantime our team joins me in wishing you a great day.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ostend, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 23 July 2014

Good situated for the airport and its cargo center. Hotel is clean and its services are ok.
Breakfast is buffet service - nice assortment of food in a clean restaurant.
Room are ok and they give all the things you expect to see in such kind of hotel.
General look is a little outdated, no changes for its good all days of the Sheraton.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
1 Thank Michelmvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 25 July 2014
Dear Michelmvd,

Let me start by thanking you for the time you took to write and send us your feedback regarding your recent stay at NH Luxembourg.

I'm very happy to inform you that last week we have started our general renovation plan and thus far we have finished our bar Crossroads, placed new furniture in the lobby, 4 conference rooms and sleeping rooms and by the end of 2015 the main kitchen, public areas and all sleeping rooms will be a new product which I'd like to be sure it'll be to your satisfaction.

Once again thank you for your comments and till your next stay, I wish you a very pleasant day.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 July 2014 via mobile

Rooms are old and need to be refurbished.
Lobby and Restaurant ok, also if only "a la carte" with limited choice available. Buffet for lunch/dinner no longer available.
Internet free but quality make almost impossible a Skype call, this need to be improved dramatically!
Only plus for the Gym and the personnel.

Stayed July 2014, travelled on business
Helpful?
2 Thank Mauro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 25 July 2014
Dear Mauro P,

Thank you very much for your feedback concerning your recent stay at NH Luxembourg.

As far as the rooms are concerned, I apologize if your experience wasn't as expected and I'd like to take this opportunity in informing you that last week we started the sleeping rooms renovation plan. 4 rooms have already been partially renovated and we'll soon receive new matresses and pillows.

The internet challenge you had surprised me as you have the option in selecting the business package, clearly indicated on your device while connecting to our server. Maybe you missed it and unfortunately the service you received wasn't to your satisfaction. Sorry about that.

Despite all of the above, it'll be a pleasure for our team to serve you again during your next stay.

In the meantime I'd like to wish you a very pleasant day.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wroclaw, Poland
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Rooms are comfortable, clean, breakfast is varied and tasty. It's a good place for conference, a distance to airport is a big advantage. Service is well organised and helpful. Only the distance to city center is quite long.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TTT_BB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristosPaloglou, General Manager at NH Luxembourg, responded to this review, 25 July 2014
Dear kws71,

Thank you very much for your feedback concerning your recent stay at NH Luxembourg.

Your comments have been shared with our entire team and we all wish to welcome you back to Luxembourg.

For your information we have started our renovation program which will go through 2015 and it includes all public areas, restaurant & bar, kitchen, conference/sleeping rooms and the outside parking lot.

So far we have completed the bar Crossroads, there's brand new furniture in the lobby, 2 conference rooms and 4 sleeping rooms.

Once again we thank you for the time you took to send us your impressions on our quality of service and product.

Looking forward to seeing you soon again, I remain, Dear kws71,

Yours Sincerely,

Christos Paloglou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH Luxembourg

Property: NH Luxembourg
Address: 1 Route de Treves, Luxembourg City 1019, Luxembourg
Phone Number:
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Luxembourg City
#5 Green Hotel in Luxembourg City
#13 Luxury Hotel in Luxembourg City
Price Range (Based on Average Rates): £
Hotel Class:4 star — NH Luxembourg 4*
Number of rooms: 148
Official Description (provided by the hotel):
Situated in Luxembourg's business district, 4 star NH Hotel Luxembourg offers travelers the best of many worlds: proximity to the local airport, convenient highway connections to Belgium, Germany, and France, and a host of nearby sightseeing and recreational opportunities such as the lively Place d'Armee, National Museum of Art and History, and Grand Ducal Golf Course. ... more   less 
Reservation Options:
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Also Known As:
Nh Luxembourg Hotel Luxembourg City
Nh Hotels Luxembourg City
Nh Luxembourg City
NH Luxembourg Luxembourg City

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