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“Great value, quiet location and good for conferences”

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DoubleTree by Hilton Luxembourg
Ranked #9 of 51 Hotels in Luxembourg City
GreenLeadersSilver level
Kuala Lumpur, Malaysia
Level Contributor
196 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Great value, quiet location and good for conferences”
Reviewed 7 July 2014

The hotel is located some way out of the centre of town in a pleasant quiet area. Taxi was Euro 17 into town and readily available. Room was spacious, clean and comfortable. Tea and coffee facilities. Not clear if water was complimentary. Excellent buffet lunch which was for everyone in the hotel - not just our conference. Dinner was a bit disappointing and steak dry. Would probably come again and stay here.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tomeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 9 July 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Ann Arbor, MI
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 July 2014

Very nice hotel - what you expect to find at a doubletree in the US. Breakfast is excellent quality and selection. Pool is fine, but the gym is extremely small. Also, the hotel is a bit too far to walk to the city center, but there is convenient bus transportation nearby. Very good WiFi.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annarborsef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 7 July 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bornem, Belgium
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 June 2014

+ Very helpful staff (except for one person)
+ Clean, modern room
+ Breakfast was ok
+ Good wifi
+ Nice-looking fitness room
+ Tea-making facilities on the room
+ Wonderful shower

- Two separate sauna's for men and women!
- Expensive food (but there are many good restaurants in Luxembourg-city)
- Very cold indoor swimming pool
- No hotel slippers

We will not return to this hotel, because of the sauna. But apart from that, it was ok.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zozo91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 1 July 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the overall positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg in regard to the feedback received in cleanliness, rooms and service.

The hotel has been build over 20 years ago and at the time 2 sauna´s have been build one in each changing room.I´m sorry to hear that this is the main reason of not visiting us again in the near future.I would like to thank you for your constructive feedback about the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jarvenpaa, Finland
Level Contributor
109 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 June 2014

The hotel is not so far from the motorway and located in the middle of the forest in a very quiet area.

The parking place looked safe. The building looked a bit old but what has surprised us was the cold atmosphere inside.
The staff was very cold and not very pleasant like they didn't like what they were doing.
At our arrival we decided to have a drink at the bar. One step into the restaurant and the butler asked us in French our room number in a very impolite way, without even saying hello.
When I asked for the card and at what time they start to serve the dinner, he wasn't pleasant at all, just replied in a very cold way like we were bothering him.

The room itself was nice, spacious, comfortable and clean. The only thing was that by night we could listen the noise of the lift even if we were a bit far from it.

We tried the swimming pool which isn't so big but big enough to relax. There are few cross trainers and a tiny room with small barbells if you want to do small exercises.

Because of the attitude of the butler we decided to have our dinner outside.

We found the breakfast a bit poor for this type of hotel. There was nothing extraordinary, just a normal breakfast buffet. The staff was smiling but running everywhere.

Check-in and check-out were fast even if they wanted to charge us for a bathrobe. Normally when a hotel is supplying bathrobes, there are 2 in the room, at least what I have always seen. Here we had only one, so I called to get a second one. When I checked out I noticed that there were charging me this second bathrobe and the girl at the reception told me that in some rooms there are 2 bathrobes and in others only one, what I didn't understand why. Anyway, after explaining her that both bathrobes were still in the room we didn't have to pay them.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavKir01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 8 October 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give constructive feedback. Please let me also thank you for the comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Janine Kemp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 June 2014

It's not about how you get in trouble, it's about how you get out of it...
This hotel works well, and I will definitely come back again.
Doubltree LUX has made one of my stayes earlier this year quite memorable - and not positive due to a series of mishaps at check in and during the stay. My expectations before that were high, then we had a rocky time once, but I still came back. Based purely on how the hotel, its managers and employees have handled everything, I am confident that the high level of service I was used to before is here to stay and that the unfortunate check in and access card issues I experienced were definitely a one time glitch that was fixed.
This is one of the best places to stay in LUX: location, room comfort, beds, breakfast buffet, wifi access are all very, very good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkehler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 1 July 2014
Dear Mr Kehler,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg and you always like your stay with us, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenosha, Wisconsin
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 June 2014 via mobile

Booked room through Hilton Honors points. Nice hotel and comfortable room. Outside of city center...had car and 5-10 minutes to center. Would recommend avoiding eating there..priced very high for less than stellar food and very slow service....even by European standards.

Stayed June 2014, travelled with friends
Helpful?
Thank WIBuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 1 July 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

After traveling throughout Europe this was the first hotel that met out standards. Lovely beds, attentive staff. A little far for someone without a car. Nice breakfast - but that is the same across the board in Europe. Finally, someplace with ice which seems to a commodity there.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank X7813OMmichaelk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Hilton-Luxembourg, General Manager at DoubleTree by Hilton Luxembourg, responded to this review, 23 June 2014
Dear Guest,

First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to give us your written feedback. Please let me also thank you for the very positive comments you gave about your stay and the team of the DoubleTree by Hilton Luxembourg, I hope to have the pleasure to welcoming you personally very soon at the DoubleTree by Hilton Luxembourg and remain,

Yours sincerely,

Mathias Busch
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Luxembourg

Property: DoubleTree by Hilton Luxembourg
Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Phone Number:
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Luxembourg City
#7 Family Hotel in Luxembourg City
#8 Business Hotel in Luxembourg City
#8 Luxury Hotel in Luxembourg City
#8 Romantic Hotel in Luxembourg City
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Luxembourg 4*
Number of rooms: 235
Official Description (provided by the hotel):
Relax in a forest setting, with a warm chocolate chip cookie alongside a warm welcome at DoubleTree by Hilton Luxembourg. Retire from the bustle of the city in a peaceful hotel within 10 minutes of the Kirchberg Quarter and within 15 minutes of the city centre. For guests' convenience, DoubleTree by Hilton Hotel Luxembourg runs a scheduled shuttle to Luxembourg-Findel International (LUX) Airport and during weekends to the city centre. Modern European cuisine is served at The Green Restaurant & Bar. Choose specialties on the à la carte menu, or pick your own favorites from the buffet. 16 boardrooms and ballrooms, coupled with complimentary on-site parking for 250, makes DoubleTree by Hilton Hotel Luxembourg an excellent venue for meetings, briefings and celebrations. Work and work out to your own schedule at this Luxembourg hotel. Maintain your exercise routine with the cardio equipment and weights in the fitness center or in the indoor swimming pool and relax in the sauna afterwards. Highlights •10 minutes from Luxembourg city center and Kirchberg •Fitness center •Restaurant and bar •Business center and meeting space •Complimentary parking and scheduled airport shuttle service •Indoor swimming pool ... more   less 
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Also Known As:
Doubletree By Hilton Luxembourg Hotel Luxembourg City
Hilton International Luxembourg City
Hilton Luxembourg City
Luxembourg City Hilton
DoubleTree By Hilton Luxembourg Luxembourg City

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