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“Nice Hotel with a few problems”

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Sofitel Luxembourg Le Grand Ducal
Ranked #1 of 50 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersBronze level
Istanbul
Level Contributor
131 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Nice Hotel with a few problems”
Reviewed 18 October 2013

Nicely located with a view of old town. Stylish decoration, spacious rooms. Breakfast at top floor is excellent, but it should be for the price they charge. Big drawback is smoking in the top floor bar which otherwise could be the best in town. The construction outside is a hindrance and not well managed by the hotel to minimize discomfort for the guests..,

Room Tip: Choose one with a view of old town
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KenyaTraveller70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 21 October 2013
Dear Guest,

First of all, we would like to thank you for considering the Sofitel Luxembourg Le Grand Ducal for your stay in Luxembourg. We are delighted to read that you enjoyed your stay especially the view and the breakfast.

Nevertheless, we are extremely sorry to read that you met some inconveniences.
Concerning the road works, they are made by the town and we have no influence on them. We try to combine them as better as possible with the comfort of our guests. Please, rest assured that they remain temporary and will disappear in the near future.

Concerning the smoke at the Coco Mango Lounge Bar, we would like to inform you that a draft bill will be passed on January 2014 to prevent tobacco in public areas.

We look forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it is our hope to offer you a perfect stay and a memorable experience.

With my best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (144)
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English first
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2013

Amazing design of the rooms.
The shower is in the middle of the rooms and all the devices inside the rooms are high end. The hotel has great facilities and a great bar/restaurant with view on the top floor. You can walk in all the interesting parts of Luxemburg in less than 10 min!

Stayed October 2013, travelled as a couple
Helpful?
Thank Ioannis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 16 October 2013
Dear Guest,

Thank you very much for your kind review on the Sofitel Luxembourg le Grand Ducal. It is always a pleasure to receive comments like yours!

Your compliment about the design of the room is highly appreciated as well as your compliment about the situation of the hotel. I will share all these comments among the team as an encouragement.

Thank you once again and I look forward to welcoming you soon at Sofitel Luxembourg Le grand Ducal for another trip in the Grand-Duchy!

With my best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
273 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 13 October 2013 via mobile

We had a weekend here, and really enjoyed the hotel. Staff are attentive, design stylish, and finishes excellent. Room is a good size, and had complimentary wifi, plus (soft drinks) minibar. There is a trendy bar on 8th floor, with good views over the old town. Points to note are that it is 10 mins walk to the old town, the shower has pride of place in the bedroom and the glass walls have a bare minimum of frosting (so could be embarrassing if you are shy). Didn't eat there, so no comment on food

Stayed October 2013, travelled as a couple
Helpful?
Thank Huw W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 16 October 2013
Dear Guest,

We would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal. We are very pleased to read that you enjoyed your stay especially your room with all its amenities.

At Sofitel we strive to provide the best service experience; therefore your feedback is essential to us. Please, rest assured that we will definitely share all your comment among our team as an encouragement.

Thank you once again, I look forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it is my hope to recover your trust and your whole satisfaction.

With my best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zürich
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 October 2013 via mobile

This is a very nice modern hotel. I have stayed there several times and was never dussppointed. Rooms are reasonably spacious and nicely furnished. The breakfast buffet is fantastic as is the restaurant on the top floor with beautiful view on the city.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MagellanZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 16 October 2013
Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 October 2013

The rooms were amazing and clean! Absolutely nothing to fault. The beds were super comfortable, and I love the chocolates that got placed on the pillow during turn down service. My only issue (which I suppose the hotel can't help because of Luxembourg's law) is that smoking is allowed in the bar on the top floor. I wanted to sit and enjoy the view and have a drink, but it was ruined by everyone smoking around me.

Stayed October 2013, travelled as a couple
Helpful?
Thank Jana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 16 October 2013
Dear Jana,

Thank you so much for your wonderful review on the Sofitel Luxembourg Le Grand Ducal! All your beautiful comments are highly appreciated. Please, rest assured that I will share them among my team.

Concerning the smoke at the Coco Mango Lounge Bar, you are right it is allowed by the law. Nevertheless, a draft bill will be signed on January 2014 to prevent tobacco in public areas.

I look forward to welcoming you soon at Sofitel Luxembourg Le Grand Ducal and it is my hope to offer you a perfect stay and a memorable experience as the previous one.

With my best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn Hills, Michigan
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 October 2013

Hotel is well located, but you still need to walk about 1km to downtown. Hotel is fairly new and has very nice facilities. All people in hotel have an excellent attitude towards good service. 8th floor breakfast buffet service was great (there was a waitress who provided OUTSTANDING service; can't remember her name but she speaks very good Spanish). Food and drinks were excellent.
They have a major construction project in front of the hotel (city project apparently) that will last for a while. I wish i had known, and I would probably have stayed elsewhere; there was a crane obstructing our view from the room and the restaurant. I think there should have been a price consideration due to the construction inconvenience. I felt somewhat shortchanged since the rate was NOT cheap at all.

Room Tip: Don't overpay for the rooms that look to the Grund while the construction is still there.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLOPEZLENS, General Manager at Sofitel Luxembourg Le Grand Ducal, responded to this review, 8 October 2013
Dear Jose D,

We would like to thank you for taking the time to tell us about your stay at Sofitel Luxembourg Le Grand Ducal. We are very pleased to read that you enjoyed your stay. Your compliments about the breakfast buffet are highly appreicated. Please, rest assured that we will transmit all these congratulations to Loredana for her toughtfulness.

Concerning the inconveniences you met with the road works, we would like to apologize. Unfortunately, they are made by the town and we have no influcence on them. We try to combine them as better as possible with the comfort of our guests. Please, rest assured that they remain temporary and will disappear in the near future.

Once again, we would like to thank you for all your comments. We are looking forward to welcoming you soon and it is our hope to offer you a memorable experience.

With my best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Luxembourg Le Grand Ducal

Property: Sofitel Luxembourg Le Grand Ducal
Address: 40 Boulevard d'Avranches, Luxembourg City 1160, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Luxembourg City
#1 Romantic Hotel in Luxembourg City
#2 Business Hotel in Luxembourg City
#3 Family Hotel in Luxembourg City
#6 Green Hotel in Luxembourg City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Luxembourg Le Grand Ducal 5*
Number of rooms: 128
Official Description (provided by the hotel):
Overlooking the Alzette and Petrusse Valleys, the luxurious Sofitel Luxembourg le Grand Ducal enjoys stunning views of the historic city centre. The hotel is at the centre of the Espace Petrusse complex, a short walk from major multinationals, embassies, major tourist attractions and shopping. On the top floor of the hotel is a high class restaurant serving gourmet cuisine prepared by a star rated chef. ... more   less 
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Also Known As:
Sofitel Lux Le Grand Ducal Hotel Luxembourg City
Sofitel Hotel Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Le Grand Ducal Luxembourg City

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