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“What can you say when the Hotel is a part of a chain?”

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Novotel Luxembourg Centre
Ranked #7 of 51 Hotels in Luxembourg City
Certificate of Excellence
GreenLeadersSilver level
Paris, France
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“What can you say when the Hotel is a part of a chain?”
Reviewed 25 May 2014

First of all i want to say that there is nothing wrong with a Novotel Centre, but as all large hotel chains hotels there is no soul what so ever. You have it all, nice bed, bathroom, tv, WiFi, breakfast, gym and so on but nothing feels real and it´s more or less a "people garage"
So my mark at "3" might not match what i say about the service, standard, sleeping quality and so on later on.
The location was a bit off from the parts of the center i was interested in, but still on walking distance. The room felt big and had a nice bed and the bathroom was modern but separated from the toilet which was strange. I also have to make a point about the shower head, a modern thing without a chance to give water pressure, a fact that made the showers longer then they needed to be.
I also tried the room service for the first time in my life when i travel. Not a good idea, the hamburger i ordered took forever so i called again after 60 minutes and they had forgot it, so that fast snack took more then two hours.
I also wonder about the strange smell in the hallway of floor three. Have no idea if it was the same on all floors but the spray they use to "smell good" was awful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjoerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 4 July 2014
Dear bjoerne,

First of all, I would like to thank you personally for your comment, sharing your experience, you are giving us the opportunity to improve the quality for the guests of Novotel Luxembourg.

All the staff is working to made from every stay a unique moment and consider our guests. The standardization of the brand is a gage of quality for our guest, but we can change few details and thanks to your feedback we are going to work on it.

Concerning the room service, we apologize for our mistake and I hope that you are going to give us a second chance that is why I invite you to contact Mrs Aida De La Puente – Front Office Manager, for your next stay in order for us to prepare your future stay.

I hope we will have the pleasure to welcome you back soon.

Best Regards
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 May 2014 via mobile

My family and I had a weekend break in Luxembourg at the end of May, and stayed in the Novotel. The hotel is located on the edge of town, around 15 minutes walk to the town centre. We elected for a family room which consisted of one double bed and a sofa bed, which was a little cramped. The room had a bathroom and a separate toilet. Underground parking is available at 26 Euros per day, not cheap but in line with city prices. It is a long walk from the car park to the hotel, and it is not clear how to actually get to the hotel itself, and as we could not find a lift we took the stairs. This could certainly be improved. The quality of the breakfast was good, and there is a fitness room available. This hotel is perfectly fine, everything you would expect from this chain, and we enjoyed our stay.

Stayed May 2014, travelled with family
Helpful?
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 11 June 2014
Dear guest,

We want to thank you for writing a review about your stay in our hotel.

We are glad to hear that you had a good stay among us and we will share your feedback with all the team. I regret the fact that you find parking a little inconvenient, but unfortunatly is a public parking and we do not have a direct access to the hotel. However, do not hesitate to call us at reception for your next visit to ensure your arrival in the most comfortable way.

We look forward to welcome you again at Novotel Luxembourg Centre.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
161 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 21 May 2014

This nice hotel is close to center of Luxembourg City. Part of the Novotel chain. Rooms are great, 'kinda funky' but comfortable and quite large. Restaurant is good for breakfast, but Bar/Restaurant doesn't really have a vibe for the evenings. Has a small gym, but adequate. Clean, functional, albeit a bit expensive but that has more to do with Luxembourg that the hotel itself. Only negative was that check-in was understaffed and not particularly polite.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 749David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 11 June 2014
Dear guest,

We are pleased to read that you enjoyed the services we have in our hotel. However, we apologies for the experience you had at the front office during the check in. I will share your comments with our Front Office Manager in order to solve this kind of disagreements in the future.

We thank you again for sharing your satisfaction and we look forward to welcome you back again at Novotel Luxembourg Centre to offer you a better service.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeway
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

Some staff members were very helpful and others a little short and indifferent. An excellent location very convenient (short walk) to historical Luxembourg City. Room was not very clean, noisy air conditioner that did not cool the room. Room was purported to be non smoking but smelled of cigarette smoke with a cheap perfume coverup. Excellent breakfast service. In general the hotel is a little tired.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 11 June 2014
Dear guest,

First of all, we want to thank you for your feedback.
We are happy to read that you liked our breakfast and that you found the location of our hotel very convenient.
Regarding your negative comments, they will be shared with all the teams so as next time we can offer you the best quality services.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
168 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 15 May 2014

We had a mix-up with booking, very friendly staff, , nothing special, did the job as far as hotels go as it was opposite our friend's apartment....ok breakfast... all in all a positive experience apart form the massive cigarette burn in the carpet and mean sized towels..

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annabelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 4 June 2014
Dear Guest,

Thank you for sharing your experience with us, your comments help us every day to improve our service. Please, accept our apologies for the inconvinience of the cigarette burn in the carpet and the size of the towels and do not hesitate to contact our Front Desk staff for the next visit to ensure the best quality service during your stay.

Looking forward welcoming you again,

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dickybill
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 May 2014

It was a pleasant hotel,clean, fresh looking and the staff are friendly and willing to assist.
Only thing is it's not a cheap hotel,the menu was expensive for dining.so we ate out.
It has all the comforts you need for a short stay.close to bus and train station.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dickybill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 4 June 2014
Dear Guest,

Thank you for taking the time to leave us a comment. We are glad that you enjoyed your stay with us.

Looking forward welcome you again at Novotel Luxembourg Centre.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014 via mobile

I have always stayed at this hotel when in Luxembourg as it is modern, clean, and the breakfast is very good.

However, the recognition of Platinum status has really gone down hill...

I was upgraded to an Executive room (but these really aren't so different in this Novotel, just a few extra in room amenities such as lotion - not a priority for me). However, when I pushed for a welcome drink token I was told there was 'a VIP' in my room. Fair enough I thought.

This turned out to be one Ferrero Rocher (which I happen to be severely allergic to, not that they could have known that) and a bottle of Evian.

That would be a nice in room VIP treatment. But the LeClubAccor website says you should get a welcome drink AND 'VIP treatment' AND 'additional care'.

At all other Accor hotels I have stayed at, a welcome drink is a drink at the bar (or sometimes from the mini bar) and the other perks often include something nice in the room (Toblerone and free mini bar at one Novotel I recently stayed at, chocolates and brandy at another...).

I asked at reception if I could have something else (due to my allergy) and, after turning down a second bottle of water (really? The tap water is fine in Lux!) and firmly pushing for a welcome drink I received a token.

My point is that the welcome drink is supposed to be standard, not something you have to push hard for. It would also be usual to have a treat such as chocolates and water in the room. This hotel seems to want to give only one of these though.

In sum, the hotel is nice with a great breakfast and generally helpful staff but if you have LeClub status you may get a better welcome at the Mercure by the station and certainly will at many other Novotels.

Stayed April 2014, travelled with friends
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review, 10 May 2014
Dear Guest,

Thank you for your review and your feedback which are highly helpful for us to improve our quality of service. Please, accept our apologies for the inconvenient with your VIP and the Wellcome drink. Take note that your comments will be shared with the Front office manager to take the necessary measures.

I look forward welcome you again at Novotel Luxembourg Centre to offer you a better experience.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Luxembourg Centre

Property: Novotel Luxembourg Centre
Address: 35 Rue du Laboratoire, Luxembourg City 1911, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Green Hotel in Luxembourg City
#5 Family Hotel in Luxembourg City
#6 Luxury Hotel in Luxembourg City
#7 Romantic Hotel in Luxembourg City
#7 Business Hotel in Luxembourg City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Luxembourg Centre 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Novotel Luxembourg Centre is a 4 star hotel located in the UNESCO World Heritage listed historic centre of Luxembourg, 3 minutes from the train station serviced by the TGV East high-speed train. It features 150 modern and comfortable rooms, a bar and a restaurant, as well as 7 rooms for meetings and seminars. The hotel is equally suited to business trips and holidays with your partner or family. Take advantage of the fitness centre and the many nearby tourist attractions and activities. ... more   less 
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Also Known As:
Novotel Luxembourg Centre Hotel Luxembourg City
Novotel Luxembourg City Centre
Luxembourg City Novotel
Novotel Luxembourg Centre Luxembourg City

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