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“Disappointed”

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Onar Holiday Village
Ranked #13 of 30 Hotels in Kyrenia
Certificate of Excellence
Harrogate
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointed”
Reviewed 21 April 2014

We enjoyed our holiday because North Cyprus is so interesting and we had a very good guide.The hotel has a very good view of Kyrenia, but difficult to get there and only one courtesy ride each way, leaving you there for over five hours.
Our room despite it being a bungalow was basic, no hairdryer and shower tricky to use. Bed was not very comfortable.Breakfasts not very good except for the chefs frying fresh eggs or making an omelette, though liked the buns which did not appear very often.
Dinner was adequate, better when we could help ourselves to the meze.
The indoor swimming pool only allows three people to swim at one time as it is short and small. It was out of use our first few days and on one day was not open when it was advertised to be. The outdoor pool looked lovely but is not heated or covered and was too cold in April to use.

Room Tip: Did not see any other rooms
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  • Stayed April 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Virginia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Guest Relations Manager at Onar Holiday Village, responded to this review, 30 April 2014
Dear Virgina K,

Thank you for your review of Onar Village. We appreciate your comments regarding our hotel as we aim to make all of our guests as comfortable as possible when they stay with us. Please be assured that we take all comments on board so that we can improve the guest experience in future.

Kind regards,
Simon

Onar Village
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208 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Turkish first
  • Any
English first
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2014

Onar Village is a lovely hotel, in a beautiful setting. The gardens are looked after and tended very well, adding to the whole experience. The staff were incredibly helpful and friendly, but at the same time managing to keep the balance between staff and guests very well indeed. The food was simple, but very good, and in keeping with our needs. The one or two slight downsides were not enough to detract from the "excellent" rating we have given, these being the distance from the town, the one a day courtesy bus, and our bathroom which was in need of a refurb. The latter point could have been an issue, except we are fully aware that the hotel has a speedy programme of refurb which will soon negate this as a negative point. Thank you - a great holiday!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LizGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 30 April 2014
Dear LizGal,

Thank you for your review of our lovely hotel. It is wonderful to hear that you enjoyed your stay at Onar Village. We hope that we will see you in Kyrenia again in the future!

Kind regards,
Simon

Onar Village
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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 April 2014

Very friendly and helpful staff, great bed room with balcony and lovely views, Gardens well cared for and high standard of cleanliness everywhere....The ginger hotel cat is a star and certainly well cared for and much admired. sadly the Indoor swimming pool was often locked, no sauna nor massages, nothing to do in the evenings, not possible to walk anywhere as hotel situated at top of deep slope leading down to a busy dual carriageway. Breakfast chef very friendly and helpful, omelettes of choice with good selection to cover all tastes...waiters hard working and fun and also working at the Hotels restaurant in the harbour where we ate on separate occasions...had to take taxis too and from hotel

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catherine739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 17 April 2014
Dear Catherine 739,

Thank you for your review of Onar Village. We are glad that you enjoyed your stay at our hotel and that you found the staff (and Ginger) so welcoming.

Our hotel is a little bit outside the centre of Kyrenia but this means we can offer spectacular panoramic views of the coastline from our location and we do also provide a free daily shuttle to and from Kyrenia Harbour. Taxis are also easily available for a minimal cost.

We hope that you can come and visit our hotel and Ginger again one day.

Kind regards,
Simon

Onar Village
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Wheathampstead, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014

Food satisfactory.
Staff very friendly and helpful.
Cleanliness adequate.
Location spoilt by dual carriageway 100m away, which meant that we could not leave our mountain view room windows open at night because of traffic noise. Also prevented any after dinner stroll outside hotel grounds.
Courtesy bus to/from Kyrenia very useful.
Did not use the two pools.

Room Tip: Possibly overlooking the pool / seaward would be better, but we did hear someone in one of those roo...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 16 April 2014
Dear Michael R,

Thank you for your review of Onar Village.

The location of our hotel means that we can offer spectacular views of Kyrenia and the surrounding coastline, along with the mountains behind the hotel. As you say, we do offer a free courtesy bus to Kyrenia Harbour and taxis to/from from the city centre are readily available for a minimal fee.

We hope that overall you enjoyed your stay at Onar Village and that you will return to visit us in Kyrenia in the future.

Kind regards,
Simon
Onar Village
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Lincoln, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 April 2014

Excellently designed hotel using the slope of the hill to advantage. The staff were
100% helpful, polite and pleasant.
Customer enjoyment could easily be improved if the courtesy bus ran more than once a day. Kyrenia is close but not attainable by foot as there is a dual carriageway to cross!
Maintenance needs to be much more on the ball. Things in my room were quickly repaired (blocked sink on arrival and a blown bulb), when I informed reception. Surely some one on the staff should check rooms are ready for guests?
But - the indoor pool heater never worked and the turkish bath doesn't seem to have functioned for ages. I did not try the outdoor pool but those who did never remained in long, and several made for the sauna rapidly! This left only a sauna and a cool indoor pool, which at least was out of the wind. Several lights in passageways never worked even though I pointed them out. As there are a lot of steps and potentially slippery surfaces good lighting is essential.
The whole place was very clean.
Food was plentiful but I felt lacked variety. It was neither international cuisine norTurkish!
The account at the end was not itemised in any way, which made checking impossible.
The guest experience was made reasonable by the friendliness and humour of the staff and some entertaining fellow guests. A little more money spent by the management to put things right would improve this scenically sited hotel beyond measure.

Room Tip: Must be able to climb steps. Most rooms have balconies and views over Kyrenia
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 7 April 2014
Dear William G,

Thank you for the review of our hotel. We appreciate all of our guests comments so that we can improve the guest experience.

Our staff take great pride in providing great holidays to our guests and if there is a problem we aim to fix it as soon as possible. Our rooms are checked regularly by our housekeeping staff and any problems are reported and fixed quickly by the maintenance team. Our maintenance records indicate that we fixed the bulb and the sink in your room immediately. As you can understand, light bulbs can blow at any time, our maintenance team also resolved a problem with a timer light in one of the corridors during your stay. Some of the light bulbs in the corridors are on timers to switch on at night.

Unfortunately during your stay we experienced a technical problem with the heating of the indoor pool, which also affected the Turkish bath. This required a special part to be delivered from Turkey and we were not able to fix it before your departure and we apologise for this.

Our Chef takes pride in providing a rich and varied dining experience and welcomes all feedback regarding the food. We appreciate your comments so that we can continue to improve.

Although our system does not provide a fully itemised receipt at the end of your stay, our Reception team is more than happy to break down the daily charges on your bill as all receipts from the restaurant/room service etc are stored to ensure your bills are accurate.

Thank you again for all of your comments.

Kind regards,
Simon
Onar Village
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Hill Head
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 April 2014

We spent 3 days there as part of a tour seeing N Cyprus. It was an excellent location , the staff were courteous and helpful. The Head Chef delighted in cooking omelettes to order at breakfast. The rooms were spacious and comfortable. On our final evening a splendid mezze was put on, throughout the food was very good

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HillHeadBoatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 7 April 2014
Dear HillHeadBoatman,

Thank you for your review. We are very pleased that you enjoyed your short stay with us and that you enjoyed both your room and dining experience. Our Chef takes great pride in his food and I will pass on your compliments regarding the breakfast omelettes and the mezze evening.

Kind regards,
Simon
Onar Village
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buxton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2014

Our group was exploring the history and architectural remains of Northern Cyprus and Onar Village Hotel proved to be an ideal base. The location overlooking Kyrenia provided superb views and the ingenious design of the buildings, surrounded by gardens, was lovely All staff were friendly, courteous and extremely helpful. Mr Onar himself talked to us most interestingly about his own life...from a childhood in a Karpaz village to university in Newcastle upon Tyne where he studied architecture. I think the hotel is his masterpiece! Thanks to all at the Onar Village.
V. I. P.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank OldKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnarVillageKyrenia, Public Relations Manager at Onar Holiday Village, responded to this review, 7 April 2014
Dear OldKP,

Thank you for your review of our beautiful hotel in Kyrenia. Mr Onar enjoys very much talking to guests about his past and how he designed and built Onar Village. We hope that you can return one day to enjoy our hospitality.

Kind regards,
Simon
Onar Village
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Onar Holiday Village

Property: Onar Holiday Village
Address: PO Box 736 | Mersin 10, Kyrenia, Cyprus
Region: Cyprus > Kyrenia District > Kyrenia
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#5 Family Hotel in Kyrenia
#9 Romantic Hotel in Kyrenia
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Onar Holiday Village 3.5*
Number of rooms: 64
Official Description (provided by the hotel):
Onar Village...more than just a place to stay...Hotel Rooms and Villas available in this wonderful hillside resort.Indoor Pool,Sauna,Turkish Bath, Jacuzzi. ... more   less 
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Also Known As:
Onar Holiday Village Kyrenia

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