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“Food Poisoning”

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Parklane, A Luxury Collection Resort & Spa
Ranked #19 of 56 Hotels in Limassol
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Food Poisoning”
Reviewed 8 September 2011

My 6 year old became ill after a week of only eating in their restaurants and swimming in their pools.

When everything is going great, you can’t fault them, but when the cracks appear, they turn defensive and won’t take responsibility.

A night of violent vomiting was met with “Check out is at Noon” “Your child can lie down on the sofa in reception”.

Not 5 Star.

Eventually (2 hours later) the Front Desk Manager reluctantly provided a room to use until departure for the flight home.

Nearly missed the flight as the Bell Man gave our taxi away for a 20 euro tip !!!

Zero stars !!! He should be sacked.

Concierge Davor Jerkovic helped and ensured we made our flight. Thank you Davor, those in charge could learn a lot from you.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank Mr R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
le_meridien_limassol, General Manager at Parklane, A Luxury Collection Resort & Spa, responded to this review, 26 September 2011
Dear Mr. R,

It is with great regret that we must resort to replying to your false post publicly on Tripadvisor. Nevertheless, after requests from us directly to you it seems you are not ethical or moral in what you report.

As Hotel policy we do not reply to reviews posted on this site, however your review is not only false but it is slanderous and defamation against our very reputable Hotel name. We have requested to you to leave your comments and experience of our Hotel on the site which is your right, but you should remove the false accusation that your daughter fell ill with “food poisoning” at our Resort as you claim.

Food Poisoning is a very serious accusation to make and is a very serious illness that usually needs hospitalization. At no point during your stay did you or any member of your family report that your daughter was ill or ask to see a doctor? This was only brought to our attention after you were requested to check out at the standard time of 12 noon since the hotel was fully booked. At this point you became aggressive and abusive to our staff and threatened to “leave your daughter on the lobby couch throwing up” if we did not give you a free late check out.

As a gesture of goodwill on our side, our Front Office Manager was able to make some urgent amendments to arriving rooms and we provided your family with a free courtesy room so your daughter could rest.

Please note that our Hotel complies and holds valid HACCAP and ISO certificates.

Furthermore, with regards to accusing our associate of “giving away” your taxi for a tip; as you are very well aware and your Travel Agent has informed you, his taxi that was booked for you was delayed and he has actually refunded you the money for this transfer.

Once again we are disappointed we have had to reply to this post, however we must rectify and put your story correct so as anyone reading your review is aware of the actual facts that took place.

Yours sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (176)
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English first
Cavan, Ireland
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 September 2011

Went here on honeymoon, Hotel was lovely but VERY over priced for room, food & drink, swimming area lovely, food nice, staff very welcoming & nice, A good distance from the town not walking distance but bus stop outside the hotel.. Couldnt fault the hotel or staff... Just over priced rooms, foods and drinks... I wouldn't stay here again....

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank HS20112011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyprus
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 September 2011

Have been staying in this hotel for 3-4 days almost every year for the past 7-8 years, before it went "guests only". The quality of the service has always been excellent. The facilities have gone from very good to excellent at the year that it closed its doors to people not staying there. Since then things have leveled out, but one cannot think of many more things that a hotel could have to entertain guests. One thing you should be aware of is that the beach is average for Cyprus standards, but with 14 pools that should be no problem unless you dream of white sand beach for when vacating.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Clawper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 September 2011

We stayed at the hotel for a week, it was super and the kids loved it. its great with children gorgeous place and very relaxing holiday no stress. brilliant 5 star hotel with exellent service. i would reccomend this hotel to couples +familys looking for a great luxory holiday.

  • Stayed October 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank milly a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 August 2011

We stayed there for one night, but was enough to realise what an amazing hotel it is. All the Hotel personnel was friendly and willing to help us. The dinner on one of the Hotel's Restaurants was excellent. We tried the Japanese restaurant called "Kojima" inside the hotel. The view from our room was fantastic, and the breakfast was one of the best I have ever had in a 5 star hotel. One last tip if you wish a desert in the middle of the night use the Room Service and have a Crème brûlée again one of the most tasteful I ever had. I totally recommend this hotel for all types of travellers Families, Friends, Couples.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Marianna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 August 2011

I'm going there every year for 2 weeks. Last time i went was a few weeks month ago with my boyfriend, is a wonderful place where I have never experienced. Its a top hotel in the very heart of Limassol with superb luxurious rooms with a lot of space. We had an executive room with views to the back. Our room was large with king size bed and superb writing table and lounging areas.
If I have to say a word, that is "Brilliant''

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Evie_fireflies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicosia, Cyprus
1 review
Reviewed 16 August 2011

We needed to get away for a few days and get pampered. The SPA was amazing. Professional service, and great range of treatments.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ioannis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Parklane, A Luxury Collection Resort & Spa

Property: Parklane, A Luxury Collection Resort & Spa
Address: Old Limassol Nicosia Road, Limassol 4534, Cyprus (Formerly Le Meridien Limassol Spa & Resort)
Region: Cyprus > Limassol District > Limassol
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Limassol
#12 Family Hotel in Limassol
#13 Romantic Hotel in Limassol
#14 Spa Hotel in Limassol
#15 On the Beach Hotel in Limassol
#16 Luxury Hotel in Limassol
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Parklane, A Luxury Collection Resort & Spa 5*
Number of rooms: 329
Official Description (provided by the hotel):
The resort lies on 100,000 square meters of land by the beach being the only international 5-star hotel chain in Limassol. An excellent choice of spacious accommodation to choose from, and ‘adults only’ spa wing for couples to enjoy full privacy. It has 8 restaurants to suit the most discerning tastes and has 5 outdoor swimming pools. Its renowned spa & Thalassotherapy Center has over 125 treatments to choose from. ... more   less 
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Also Known As:
Le Meridien Limassol Hotel Limassol
Le Meridien Cyprus
Limassol Le Meridien

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