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“NYE 2014”

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The Royal Apollonia
Ranked #8 of 57 Hotels in Limassol
Certificate of Excellence
Mosta, Malta
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“NYE 2014”
Reviewed 5 January 2014

Very good hotel. Good service, clean, good food. The only thing that bothered us was the arrogant attitude of the female Russian speaking spa attendant on Tuesday 31st evening but all the rest was super!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Rubanzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at The Royal Apollonia, responded to this review, 24 March 2014
"Dear guest,

To start with we would like to take this opportunity to thank you for holidaying at the Royal Apollonia.

We are thrilled to read that our hotel did not fail to impress you with its excellent service and staff, lovely food and comfortable and hygienic premises. Your comment about one of our team members will be taken into serious consideration and rest assured that we will be investigating your complaint fully. Please accept our apologies for your negative experience on that evening.

Thank you for your feedback and we hope to welcome you back to the Royal Apollonia soon.

Yours truly,

The Management
"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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883 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Geneva, Switzerland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2014

I'm leaving Limassol now and overall enjoyed the stay in the hotel. It is nice to come back and meet the longterm commited staff still working. They are friendly and helpful. However staff which is in the hotel for a shorter period of time need further training.

Facilities were really well upgraded. There are couple of thing which need probably further work. WiFi in the lobby (free) and in the room (charged) is horrendously slow, so using Skype or whaching a video is almost impossible. I was quite surprised to learn that safety boxes installed in the rooms are provided for extra money.

Overall I enjoyed my time there and might come back.

Room Tip: Sea view is marvelous.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at The Royal Apollonia, responded to this review, 24 March 2014
"Dear guest,

First of all we would like to thank you for deciding to holiday at the Royal Apollonia.

We are delighted to read that your overall experience was fantastic and that you greatly enjoyed our updated facilities and all the benefits that go along with it. We also thank you for the compliments to our long term staff and happily pass on your appreciation. In regards to your remark concerning the speed of our internet connection we inform you that this happens occasionally when too many guests use it simultaneously to live-stream. We nevertheless thank you for bringing this detail to our full attention so we are able to improve our service. However, we are glad that this inconvenience did not spoil your stay.

We hope to have the chance to welcome you back to the Royal Apollonia in the future.

Best regards,

The Management
"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2013

I lived in this hotel since December 13-15, 2013. Hotel completely renovirovanny. In total at the highest level! The hotel belongs to the LOUIS GROUP network that guarantees 100% quality of all services. I had room 216. Prerasny ultramodern design and fantastic view of the sea. I will surely return once again to this hotel!

Room Tip: Very much number in a view of the sea 216 was pleasant.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
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Helpful?
2 Thank OLGA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at The Royal Apollonia, responded to this review, 24 March 2014
"Dear guest,

Let us take this opportunity to thank you for selecting the Royal Apollonia as your holiday destination.

We are especially delighted to hear that our service expertise was greatly appreciated and contributed to a memorable vacation.

We hope to get the chance to host you once more here at the Royal Apollonia.

Best regards,

The Management
"
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Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2013

,we have been regular users of Royal Apollonia since 1976. We went out to Cyprus on the 11Sept 2013 for 2 weeks and stayed in room 512, which had an amazing sea view. When we arrived at the hotel we were pleasantly surprised at the renovations, they were brilliant. The hotel is now so light and airy and very modern.Plenty of room and seating in the lounge and a nice modern bar. Very comfortable bedrooms and beds and it was kepted nice and clean. The outside area has been completely changed with an amazing pool and bar and kiddies area. The food is great with plenty of choices. Staff are very friendly. Pool bar has Maria serving plus other staff, all of them very good. The inside bar is run by Marinos who is very friendly and efficient. In the restaurant we had George, Florin, Elin and Stella who waited on us, they were very friendly with excellent service,was a pleasure to go in the restaurant for our meals Management also very helpful and friendly especially Jim, Yanoula, Mr.Zenios and Maria. Thanks for an amazing holiday and look forward to coming back soon.

Stan and Jackie xxxx

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank jacquelineh105630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, Manager at The Royal Apollonia, responded to this review, 24 March 2014
"Dear loyal guest,

We thank you for your confidence in our ability to perform exceptional hospitality and for submitting such friendly lines about your stay at the Royal Apollonia.

It is such a pleasure to hear that you once again spent an outstanding and memorable vacation at our property. We are delighted to hear that our renovations received so much praise and that our food assortment was perceived as plentiful. It is also wonderful to hear that our service staff got your full approval and managed to enlighten your stay and play a significant role in making your holiday special.

We hope that we can welcome you back to the Royal Apollonia soon.

Warm wishes,

The Management"
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Grozny, Russia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

This hotel is very elegant, you can sleep well, you can have fun as you like, the staff is friendly , the pool is wonderful and the new spa is very nice. Prices are high but balanced with what seems to me a reasonable offer. The food is good, I tried the Japanese restaurant where we had "suhi boat" and drink hot sake, I mean it was a great evening where I felt really good. Apollonia thank you very much and I hope next year to get back!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ivan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, General Manager at The Royal Apollonia, responded to this review, 11 November 2013
Dear guest,

Thank you for visiting our Royal Apollonia.

It is an honour to receive your review, which compliments our hotel and especially our food and beverage offer. Most of all, we are happy that you felt our rates are balanced compared to what we offer.

Hopefully this was not your last visit to the Royal Apollonia.

Regards,

The Management
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Surrey
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 October 2013

Just returned from this hotel after staying 11 nights, was ready to come home after 2 .
although this hotel has recently been renovated, whoever did the design must have thought they were refurbishing a hospital, everything painted white completely devoid of any colour, warmth or ambience. the rooms although large with plenty of hanging space are bare and cold looking with 2 horrible plastic chairs, there are no handles on the bathroom doors just two small round inset rings that break your nails or cut your fingers, shower in bathroom is not the best we have had and had to stand right up close to the plughole to catch the water. Overall impression of the room when we walked in was like a £29 per night Premier Inn. No Wi Fi in rooms unless you pay and the security safes are an exorbitant charge where other 5* hotels are free.

The Hotel is mainly occupied by Russians and if you are looking for conversation you can forget it as most will not even give you the time of day. I think there were only 5 or 6 couples who were British.

As for the food well I don't really know what to say except it was well below five star standard
all food was luke warm at best and the plates always cold. One morning even the miniature sausages were not cooked and un-edible, when the bread ran out they brought out Frozen to toast, the restaurant itself has no atmosphere being decorated in mainly white and was more like a cafeteria, also with everyone picking up the food tongs there was no evidence of anti bacteria hand gel anywhere and the food is not probed for temperature at regular intervals.I complained to the Rep and they offered us extra night in the Italian but this was limited set menu and just a taster if you wanted the real thing you had to pay, and it wasn't cheap needless to say we didn't bother. The last week we spent going out for meals which I bitterly begrudged as this hotel is not cheap by any means and we had obviously paid for the food in the price of the holiday.

Being late in the season and although the weather was glorious, the pool which looks lovely was like getting into an ice bucket and the indoor pool was not heated so swimming unless in the sea was a no go. There is no games room or library, no entertainment is provided during the day and the limited Evening entertainment was a joke.

Summing up I made a formal complaint with the resort rep and will be writing to our holiday company as we cannot understand where this hotel got it's 5* rating we have stayed in better 3*.

Needless to say we will never return.

Room Tip: Don't Stay Here
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank babesurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, General Manager at The Royal Apollonia, responded to this review, 3 November 2013
Dear guest,

We thank you for holidaying at Royal Apollonia and of course for leaving your feedback online.

We are not in agreement with you that our property is only worthy of 3 stars following a multi-million Euro renovation, nevertheless we respect your opinion. It seems that our decoration and clientele were the deciding factors in your dissatisfaction and we find that unfortunate to say the least; in addition, we wish you had informed us on the spot about some maintenance issues you had in the room so we could have found a solution for you. Also surprising are your comments about the food which we will look into in detail; especially the issue with its temperature is one we take very seriously and we promise to have a look immediately.

We are saddened that you will not be returning to our Royal Apollonia, but wish you all the best nevertheless.

Kind regards,

The Management
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Luton, United Kingdom
Level Contributor
244 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 28 October 2013

We have stayed here many times over the years except last year when it was being renovated.
The hotel is a great improvement over what it was it is now very light and airy rooms are bright staying in 223. Pool area has been totally rebuilt yes the pool is not heated but it never was and the sea is usually very calm and at this time of year warmer there are children using the pool.
One thing that has changed for the good is that under the old regime service was good but you always felt it was being done with a view to a good tip the staff certainly in the dinning room give good service and you feel they are doing it because they want to certainly the two Head Waiters we have had this week a blonde lady and a husky gentleman no name badges. Yes I agree charging for using the safe is a bit off and this is the only hotel I have found this practice. As for Wi Fi this is no different to many hotels haven't found lobby speeds slow to the contrary. Drinks are not cheap and they never are in Hotels this one is no different go to the supermarket down the road Pepsi Max 25p a can or go over the road to the Shakespeare and watch the footy with a beer. How anyone can clock up a bill over £700 is beyond me and not realise unless they were hoping management would cancel it. They used to have a happy hour but this seems to have been knocked on the head. Why they put light carpets in the halls is a major mistake as the one outside our room is seriously stained. Yes food is repeated on a weekly basis but so it is in most Hotels and as for the Salmon on Saturdays they could repeat every day as far as I am concerned.
Breakfast is good though I miss the figs, prunes and dates. My son is using the Gym and he says it too is a great improvement. All in all a smarter and better hotel. Yes there are a lot of Russians so there are anywhere in Cyprus Brits are still holding the flag up though

Room Tip: Sea View a must
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  • Stayed October 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LaurieLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LOUIS_HOTELS, General Manager at The Royal Apollonia, responded to this review, 3 November 2013
Dear guest,

Thank you for visiting the Royal Apollonia and for putting in a nice word for us on Tripadvisor.

We have worked extremely hard during the renovation as well as during staff training sessions to ensure our guests receive the best value for money possible when staying here. It is thus an immense pleasure to read your satisfaction with our facilities and services and we assure you that such reviews give everybody some much needed confidence.

It would be an honour to welcome you back to the Royal Apollonia.

Kind regards,

The Management
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Additional Information about The Royal Apollonia

Property: The Royal Apollonia
Address: Georgios A Street | Potamos Germasogeias, Limassol 4048, Cyprus
Phone Number:
Region: Cyprus > Limassol District > Limassol
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Limassol
#7 On the Beach Hotel in Limassol
#8 Luxury Hotel in Limassol
#8 Business Hotel in Limassol
#9 Romantic Hotel in Limassol
#9 Family Hotel in Limassol
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Royal Apollonia 5*
Number of rooms: 204
Official Description (provided by the hotel):
The Royal Apollonia is an elegant five-star hotel were luxury and comfort make a perfect match, it features 204 completely refurbished bedrooms including 13 suites of varying sizes, a free form 523m² outside swimming pool and 3 restaurants, all with differing cuisines for your culinary enjoyment. The Royal Spa offers you a sensational treatment menus that includes 7 treatment rooms, LifeFitness equipped gym & indoor pool, sauna and Climatological Dead Sea Room. Is located directly on the beach and directly at the heart of tourist area of Limassol, just 5 Km drive from the archaeological site of Ancient Amathus, 10 minutes drive from the city center and within walking distance from the tourist area of Limassol where bars, restaurants and discos are found in abundance. The distance from Larnaca Airport is 77 Km and Paphos 67 Km. ... more   less 
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Also Known As:
Louis Apollonia Beach Limassol
Hotel Louis Apollonia Beach

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