The trip advisor award for this place is a joke! Are those reviews for real?... This place is a dump! Don't be fooled by the marketing photos - the rooms are drab, grimy and poorly maintained. The ads say this hotel was refurbished in 2011 but there is little evidence of this. I was 'upgraded' from an inland view room to a 'sea view' room but the predominant view was a filthy litter filled car park .. The plug to the TV was broken, the air conditioner did not work, and the electricity activator fell off the wall on day two. The skirting board had sections missing and the architrave around the bathroom door had not been painted and was still bare wood. The beds were like boards and the pillows hard as rocks.
The hotel info says they provide a fully stocked mini bar but this is not true. They provide a small bottle of water on the first day of your stay and that's it. The water is not replaced. Staff will tell you that the tap water is drinkable but it is not palatable- being full of chlorine. The staff said I could buy water at the bar but of cause this isn't staffed in the mornings when I was headed out for a walk along the beach ( if you want a beach holiday go somewhere else- the place has won awards for clean water but it is one of the ugliest beaches I have ever seen - black sand and trash everywhere) .
The website also states this is a smoke free property, also not true! Or at least not monitored.. The first room stank Of cigar smoke as did one of the housemaids when she bought sheets and other guests smoke on their balconies and smoke wafts in.
They also advertise free wifi in the room, yet again not true. Some rooms have wifi some don't. When I was finally offered another room after three days of excuses and stalling so that I could access the wifi I also discovered that some rooms have big soft beds and others have small hard beds. In the second room the wardrobe door was off its rails. The view overlooking the 'inland' was better than the 'sea view' of the car park! And in this room the air conditioner actually cooled the air ! Stark contrast to the useless machine in the first room.
To add insult to injury the staff are rude, condescending and unhelpful in spite of multiple empty promises that they would fix things and hope our stay was a good one. Well not good enough! Totally sick of the argumentative attitude, misinformation and excuses...
And I did bring all of this to the notice of management so dont believe the customer service manager's reply when she reads this! These people are patting themselves on the back but they are kidding themselves...
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- Also Known As:
- Elias Beach Hotel Country
- Elias Beach Hotel Cyprus
- Elias Beach Hotel Limassol
- Elias Beach Limassol