I travelled to this hotel with my Husband, staying for 2 weeks on an all inclusive basis, having previously stayed here in 2000. We had a fantastic holiday first time round, so were looking forward to returning.
What a disappointment. 8 years have not been kind to this hotel and although many of the communal areas have been refurbished we felt that overall the hotel was 'tired'. Upon check-in we went to our room, which was on the ground floor, overlooking the car park. So straight back to reception, who dealt with our complaint very well and immediately moved us to a room on the 3rd floor of the hotel. The room itself was adequate: large bed, fridge & hairdryer & decent balcony with limited sea view. The curtain linings were hanging from the rail at both corners and the bed had a plain cover over the duvet, which was ripped on the inside, my leg going through the rip almost every night until the sheets were changed.
Day 2 of our holiday we spent by the pool, no problems there - the pools are well maintained & plenty of loungers, though many are reserved early morning but with no occupants until after lunch which we felt quite unfair. There were hawkers around the pool daily (claiming to be deaf & dumb) which we felt quite annoyed about considering we were by the pool in what was meant to be a private facility. Although we were not obliged to buy anything, we didn't feel the hotel should allow this.
Upon returning to our room, we found it had not been cleaned; the bed was unmade and we had no fresh towels, although someone had been in the room to leave a bottle of wine and a bowl of fruit to say 'welcome back to the hotel'. This was a nice gesture, but attention to detail was lacking as most of the fruit was past its best! I contacted reception to ask why our room had not been cleaned and was advised we should leave the 'please clean my room' sign outside the door if we wished the room to be cleaned. I informed them that we had done this, but surely all rooms should be cleaned daily unless otherwise instructed? I was informed that someone would be along shortly, and within 20 minutes the maids came to clean the room. Cleaning is a term I would use loosely, the carpet in our room only saw a vacuum once during our stay (various items of debris confirmed this!). We were also joined by the mother of all cockroaches for one night!
The restaurant was one of the areas recently refurbished, and looked very nice, with the option of indoor/outdoor dining. All meals were buffet style (with an option for a la carte dining once per stay). Breakfast consisted of the usual bacon, eggs, cereal etc with coffee from a machine & a choice of juices. Many mornings we struggled to find a clean glass for juice. There were plently of glasses, but all coated in a grey film, or with lip/fingermarks. Similarly, cutlery & crockery were often hit & miss with cleanliness. Not what you would expect from a hotel with 'Gold' status. Lunch & dinner again had plenty of choice but we found pork was favoured daily in one form or another. By week 2 the menu was a little repetitive.
The staff were all very friendly, and we could not fault the service of the bar staff who wandered around the pool/bar areas day & night taking drink orders. We would recommend the all inclusive option as drinks were very expensive. Again though we had problems with dirty glasses, many with lipstick marks around the rims.
The hotel is advertised in the UK as 'couples only' although they advise there may be children at the hotel from other tour operators. There were quite a few children there during our stay, though they were well behaved - none of the bombing in the pool which you normally get at family based resorts, but we did hear some other guests complaining that children should not be allowed full stop, which seemed a little harsh. We did feel perhaps the brochure should not advertise the hotel as 'couples only' if there is a possibility of child bookings.
The hotel is quite secluded, and Limassol itself doesn't have much to offer. We knew this from our last visit and since our trip was purely for R&R it wasn't an issue but is something to consider if you don't like being tied to the hotel every day.
We had a very relaxing 2 weeks at this hotel, but knowing what we know now we would not have returned to this hotel and a week would have been long enough.
- Official Description (provided by the hotel):
- Set on a hillside looking out to the sapphire-blue seas of Limassol Bay, the Atlantica Bay is a truly luxurious retreat. The hotel blends superior service with superb facilities, providing guests with memorable experiences. Close to the ancient ruins of Amathus, in a spot that was made for peace and quiet, it really does set a perfect holiday scene. With the local bus stop just opposite the hotel, you can take a short ride into the old historic town approximately 10 km away. The hotel features 201 modern rooms, the main dining area “Leda Restaurant”, “A la Carte Restaurant”, “Olympus Lobby Bar” with a chic outdoor terrace, “Pool Bar”, Hermes Fitness Center, The Bay Spa and 2 outdoor pools (1 pool covered & heated in winter season only). May to October (weather permitting) enjoy the facilities of our Sands Beach Bar & Tavern surrounded by our own private garden area. Free WiFi in all rooms and all public areas. ... more less
- Also Known As:
- Atlantica Bay Limassol
- Hotel Atlantica Bay
- Atlantica Bay Hotel Limassol