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“Very disappointimg”
2 of 5 bubbles Review of Hilton Cyprus

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Hilton Cyprus
Ranked #1 of 26 Hotels in Nicosia
Certificate of Excellence
Geneva, Switzerland
Level Contributor
147 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Very disappointimg”
2 of 5 bubbles Reviewed 12 May 2012 via mobile

Supposedly one of the best hotels of Nikosia, was very disappointed. At the checkin the person was very cold and distant. When I asked for wifi access I was told this would cost 6 euros per hour, which is frankly outrageous in todays times. Wifi should be free as it is in most 5 star hotels.
The room was very disappointing old looking. There also is no turndown service. Franlky for the price better to look elsewhere.

Stayed May 2012, travelled on business
Helpful?
2 Thank Skigasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 17 May 2012
Thank you for taking the time to post your constructive review. I was sorry to read that the services and amenities provided were not to your expectations.

With reference to the turndown service this is provided for all Executive Rooms and Suites unless of course there is a 'do not disturb sign' or the door is double-locked.

I'm sure you will be pleased to know that from June 2012, all Hilton hotels will be offering free Wireless High Speed Internet in all its public spaces.

Please be assured that the Management’s intention is to continue improving the product and the services offered in order to attain all our guest’s complete satisfaction.
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964 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
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English first
Athens, Greece
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 May 2012

I stay at Hilton just before two weeks, for two nights. I was surprise with the warm hospitality of the staff, the excellent restaurants and the quality of services.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ioannis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 16 May 2012
Thank you for taking the time to post your most constructive reveiw, which is much appreciated. We were very pleased to see that our services and amenities met your expectations and that you were impressed by our team members hospitality.

Looking forward to welcoming you back to the Hilton Cyprus, in the near future.
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Tortola
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 7 May 2012

Stayed at Hilton Cyprus 2 weeks ago for 2 nights. Upfront, the staff tried to meet this business traveler's need, but were always out of step. ( I note that after I left a review on the Hilton site, I was contracted by the General Manager with whom I shared the material below.) About 40 minutes from the airport Nice lobby, no doorman, front desk had only 1 person working. Staff was very nice. However the room was a throwback to earlier times. Clean but not very current. Internet connections are limited to just one device, at an extra cost per day. So if you have two phones and a iPad or laptop, you have to log in and log out every time you want to update the next device. I stay at a lot of international hotels, and this is just not an acceptable situation. I have an American Macbook, and I normally travel with a bag of adapters, but this rush trip I forgot them. so I needed an adapter to meet the local electrical receptacles. The desk at first did not know what I was referring to as the requirement. Then they did not have one. They found one the next day, but I lost a day's worth of work when I was in the hotel. There are no available outlets to charge your devices. All outlets are taken in what seems to be an archaic electrical scheme for the room. You have to unplug a desk lamp to get one available outlet. The reading lamps on the side of the bed are large, but do not throw off any light to actually read in bed. I tried to iron a shirt and the iron supplied by the hotel blew the circuit breaker. Another day to get it fixed. I only ate breakfast (buffet) at the restaurant which was fine. Overall, there is no doubt the staff tried to accommodate me, but an outdated room, a terrible internet policy and a lack of anticipation of the needs of an international business traveler hold the rating to 3 stars.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BigDan133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 8 May 2012
Thank you for taking the time to give us your constructive review. We were sorry to see that your stay with us did not meet your expectations in all aspects.

Regarding the Internet, regretfully only one Internet device at a time can be connected which understandbly can be an inconvenience, All the guest rooms have European adaptors fitted and very few requests are made for the American ones. Nevertheless, some American cell phone adaptors have since been ordered, so as to be available for our guests upon request, for a nominal charge which will be refunded immediately the adaptor is returned to the Front Desk.

The hotel has been renovated and upgraded recently in many key areas but as you can appreciate funds available are always limited and only so much can be done.

Please be assured that the Management's intention is to continue improving the product and striving to gain our guests' satisfaction.

Thank you for your feedback which is much appreciated.
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Albany, New York
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

This hotel has to distinctive wings; old and new. The Old wing is very old and dated small rooms with very small closets. The new wing (I was up graded the second night) is much nicer and larger. The hotel is buzzing with activities; mostly businessman and politicians. There is an excellent work out facility, beware of hidden charges for phone calls and the internet service is pain. I will stay at this hotel again.

Room Tip: Try to stay in the new wing..
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank San F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 26 April 2012
Thank you for taking the time to give us your constructive feedback which is always much appreciated.

We were sorry to see that we were unable to meet your expectations regarding the Internet service provided. Should you encounter any difficulties in the future, please feel free to request the assistance of our IT Manager, from the Front Desk team.

Looking forward to welcoming you back to the Hilton Cyprus in the near futuer.
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Valletta, Malta
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

The hotel is supposed to be the best in Nicosia and maybe that is true (in the land of the blind, the one-eyed is of course king…) but don’t expect too much. There service is good (certainly for Cyprus) and very friendly and looking at the interior you can see that this once was great but is now start to look a bit tired. I visited the hotel year a go and I kind of got the feeling nothing really had changed including the menus in the restaurant (even though that is probably not true but I kind of wonder why nothing is being done) That said, when I chose Hilton for business it’s more for the fact that I know that things like Internet, reservations, etc. will work as expected (and that the hairdryer is in the top drawer if not in the bathroom…) rather than for their trendy interior and chic staff and I will most probably stay here the next time as well rather than taking my chances at another hotel in Nicosia….

Room Tip: Aim for a room on the executive floor which is in the same wing as the gym/spa and quieter part of t...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hillbillycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 24 April 2012
Thank you for taking the time to post your constructive review of our hotel. I would like to say that the hotel in general underwent extensive renovation works last year beginning in February, with the Pergola Pool Bar and Restaurant and proceeding to many other areas and departments. The main lobby area changed completely its colour scheme, design and furniture, as well as the Reception Desk (both front and back of house). Even the main entrance to the hotel had its doors changed in order for guest’s to gain easier access and the hotel’s exterior facade underwent maintenance and was painted, just to name a few.

With regard to the Fontana Restaurant this now features the Healthy Breakfast and Healthy Lunch options and strives to offer a wide selection of food items on its daily buffet. The hotel’s menus have been reviewed and are presently at the printing stage.

Please be assured that the Management’s intention is to continue improving the product and to strive in attaining all our guest’s complete satisfaction.

Looking forward to welcoming you back in the near future.
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Ghent, Belgium
Level Contributor
163 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 8 April 2012 via mobile

We booked from Saturday till Monday an executive room. Overall, the hotel is very nice and up to date. The room was large and nice. Due to the double windows, the street noise is no problem. Internet is 15€/day and works very well thoughout the whole hotel. When staying in an executive room, one has free acces to the executive lounge from 6 till 23 with free drinks, ver nice breakfast and also light dinner food (from 18 till 20). Outdoor pool is very nice but the number of seats was quite limited. Indoor pool is very large.
For 125 €/day was this good value for money.

Stayed April 2012
Helpful?
3 Thank PeterW37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 10 April 2012
We were very glad to see that you had an enjoyable stay with us and that the services and amenities available, were to your satisfaction.

With reference to the outdoor pool area, this had limited seating due to the fact that the pool is not officially open for use, but as the weather had picked-up and a few guests wanted to relax outside, their wishes were accommodated.

Thank you for taking the time to post your constructive review and we look forward to your return visit to the Hilton Cyprus.
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saunderstown, ri
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

We stayed in an executive level king room. No view available. Very comfortable, clean, and a helpful staff. Quality linens, etc. that you would expect at a Hilton. Some nice shops inside. Felt very safe as there was security all over the place because the Cyprus soccer team was staying there during their game. Excellent breakfast in main breakfast room and also in the executive lounge. Nice snacks (enough to make a meal) and drinks in executive lounge also. We left our first rental car in their parking lot to cross to the Turkish side for two nights. That was involved. We took a taxi (he covered up part of his license plate and removed the taxi sign from the roof) to the border, then another rental car was delivered to us at the border. Going back to the Greek side, we had our second rental car agent drive us to the crossing, we then walked through the border, then had the guards call another taxi to the Hilton to pick up our first rental car. It was all worth it, though. We drove to the Karpaz Peninsula, saw loads of wild (very tame - bring them carrots) donkeys, beautiful scenery, probably the nicest on the island.

A good base hotel for exploring. Did not try restaurants there.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cindyhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 3 April 2012
Thank you for taking the time to post your constructive review of our hotel. We are pleased to see that your stay with us was an enjoyable one and that our services and amenities met with your expectations.

We look forward to welcoming you back to the Hilton Cyprus in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cyprus

Property: Hilton Cyprus
Address: Archbishop Makarios III Avenue | Agioi Omologitai, Nicosia 1077, Cyprus
Phone Number:
Region: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Nicosia
#1 Luxury Hotel in Nicosia
#1 Family Hotel in Nicosia
#2 Romantic Hotel in Nicosia
#3 Business Hotel in Nicosia
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Cyprus 5*
Number of rooms: 294
Official Description (provided by the hotel):
Hilton Cyprus is the only 5 star hotel in Nicosia and counts over 45 years of experience. Location: Just 45km/30 minutes from Larnaca International Airport and only 15 minutes walking distance from the city centre, shopping and entertainment areas; conveniently located next to the business district. Accommodation & Room Types: There are 294 rooms available out of which 19 are suites and 76 Executive rooms. Hilton Guest Rooms: All Hilton guest rooms are non – smoking and feature a working desk, direct-dial telephone line, Internet and wireless connection, TV and Pay-TV, hairdryer, mini bar, electronic lock system, individually controlled air-conditioning, smoke detectors, sprinklers, private balcony,safe deposit boxes, bathrobe and slippers, magnifying mirror and tea & coffee making facilities. Executive Rooms: All Executive rooms, which are 20% larger than the Hilton guest rooms, are fully equipped and decorated to the highest standard, enabling you to unwind in comfort after a hard day, or to continue working effectively from your room. Guests staying in the Executive Wing can enjoy complimentary access to the Executive Lounge. The Executive Lounge allows you to lounge in an elegant environment where breakfast, hot drinks and cold refreshments, cocktails and canapés are served free of charge throughout the day. International newspapers and magazines and a comfortable satellite TV corner make the Lounge a real “home away from home”.Accessible rooms are also available. Services & Features: Guest facilities and services also include a Business Centre, shopping gallery with a hairdresser & barbershop, bookshop, bank, taxi and car rental services and free car park facilities. Free WiFi is available in all public spaces of the hotel.The hotel also offers various meeting rooms and facilities that can accommodate either a small meeting or a conference for up to 720 delegates. The Hiltonia Health Club features a fitness centre with outdoor and indoor swimming pool, 4 tennis courts, a squash court, and Spa area with steam bath, Jacuzzi, Sauna and beauty centre, which allows you to pamper yourself with a massage and spa treatments. Dining & Entertainment: The Fontana restaurant is available for all-day dining. Enjoy our Hilton Breakfast, in the morning, and for lunch or dinner choose from a wide variety of traditional or international buffet or the a la carte menu. If you are seeking a comfortable and friendly atmosphere, the Paddock Bar invites you, after a hard day’s work, to enjoy cocktails and drinks by ordering your favourites. The Lobby Lounge of the hotel allows you to lounge in a relaxing atmosphere and invites you to enjoy aromatic coffees and delicious dessert or even a light snack including Hilton Classic meals. Traditional afternoon tea is served daily on weekdays. Enjoy refreshing cocktails and tempting snacks at the seasonal Pergola Grill & Bar, situated next to the outdoor swimming pool. At night time Pergola transforms into a magnificent restaurant offering a tempting a la carte menu with a wide selection of grilled dishes, delicious steaks and the finest wines and spirits! ... more   less 
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Also Known As:
Hilton Cyprus Hotel Nicosia
Hilton Hotel Cyprus
Hilton Hotel Nicosia
Hilton Nicosia
Nicosia Hilton

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