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“Excellent”
Review of Hilton Cyprus

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Hilton Cyprus
Ranked #1 of 26 Hotels in Nicosia
Certificate of Excellence
ΠΕΤΡΟΥΠΟΛΗ, Greece
2 reviews
“Excellent”
Reviewed 17 March 2014

Excellent is the word that can describe my total experience in Hilton Cyprus....And it is not the 1st time I' ve been there and surely not the last. The staff and management behavior is worth mentioned as well as the facilities. The breakfast is always excellent and the waiters extremely gentle and carrying

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andreas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 18 March 2014
We are very proud to hear that you hold the Hilton Cyprus, in such high regard.

It is always very gratifying to get a good review and especially so, when it is from a regular guest, who is satisfied with their stay, time after time.

Thank you for your most positive comments and we look forward to being of service again, soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
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Doha, Qatar
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 March 2014

"Living" in a hotel can be terribly booring - one month and counting for my case. But the staff of Hilton Cyprus have made my stay much more bearable. Claire Sirrieh, of Business Development, has really been helpful. Alexis Aravis and even the General Manager Marwan Ragheb have all helped me in some of my very exceptional requests or needs. Staff at Hilton have assisted me in very small issues like billing corrections to big issues like receiving parcels. Receptionists, room attendants, door men - all wear a smile all day - a quite difficult thing. When I complained about need to change room, it was done for my 2nd visit; when one of the bulbs went off, I got a visit from head of housekeeping; when I complained to have iron box changed, I got not only a newer iron box but also ironing board. I am still staying in the hotel and may end up spending upwards of 3 months but with such human touch, genuine smiles and great attention, I believe I will be comfortable and feel homely.

I'd greatly recommend this hotel if staying in Nicosia; it is not only the best in the city but also close to Nicosia old town, Mall of Cyprus and many other key areas. Parking is free for those driving, taxis immediately available.
S. Kiptoo Ng'eno

Room Tip: Choose room facing swimming pool as more quiet has better view
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiptoo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 13 March 2014
Thank you for taking the time to share your experience regarding your stay with us, which is truly appreciated.

We are very happy to see that all our team members were able to assist and resolve any day-to-day issues that arose. It is always very gratifying to hear that our guests are made to feel so welcome and ‘at home’ and in all honesty, Cypriot hospitality is inherent in the culture which makes us all very proud to be part of the team.

Wishing you a most comfortable and enjoyable stay, for as long as we are needed to be of service.
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London, United Kingdom
Level 4 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 March 2014

We decided to spend our Christmas at Hilton in Nicosia.
Our choice was mostly defined by the dogs we brought with us.
When booking online, their website had an option: with or with pets.
Later on I canceled my reservation and a friend of ours who was also coming with us made another reservation to qualify for a good deal, the deal I had missed when placing my reservation. So then my friend called the hotel, the receptionist was not sure if the dogs were allowed, to us it sounded a bit misleading (as spending Christmas with our dogs was our priority). at the end the receptionist checked with the manager and they confirmed that the dogs were allowed for some extra charges (50 EUR per day), (although our young Yorkshire Terrier ladies), are very tidy, tiny, cute and clean) fair enough!
When we arrived and went to our rooms, we soon discovered we were in a part of the hotel which lacked the amenities corresponding with its five star rating. It was obvious that the rooms had not been remodeled for quite some time. This observation of ours does not necessarily describe the whole hotel but our rooms; as we then assumed we were given those rooms because of our dogs.
The staff was very friendly and helpful.The food was great, really great!
The Christmas dinner was also good, we expected it to be much more festive though. ( I do not want to sound like a spoiled brat, but we still expected the Christmas dinner to be a bit more festive even though there was a financial crisis).
We really had a good time and hoping in the future the Hilton Hotel in Nicosia will provide much more modern room to the dog owner.
LAST BUT NOT LEAST, the house made muffins were some of the finest pastries that we had ever eaten. You could tell that the muffins were made with love.
The end of our story!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank theArizonaClub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 7 March 2014
Thank you for taking the time to post your most constructive review. We are pleased to see that your stay at our hotel,was to your general satisfaction and that you had a good time overall, together with your Yorkies.

The hotel was upgraded in many key areas during the year 2011 and completed in 2012, with the guest rooms undergoing a general refreshment. As you can appreciate, funds available were limited and furnishings were put in plan for the future. Regretfully, the detrimental financial climate now being faced, was not in plan.

We have passed on your feedback to our Chef, as well as the compliments regarding the muffins.

Looking forward to welcoming you all back to the Hilton Cyprus, some time soon.
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London, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 March 2014

The Hilton Cyprus in an excellent choice of hotel when visiting Nicosia. An older property than some, however extremely well maintained & clean, with great leisure facilities.The staff certainly make this property, and demonstrate this by going above and beyond! A special thank-you to Elena Michaelidou in reservations who took care of the booking, and Yionnis on the Front desk, a team member that deserves recognition for always taking the time and being so helpful with recommendations of places to visit. Not forgetting the breakfast team, who were all so lovely, and nothing was ever too much trouble. I would definitely recommend this property.

Room Tip: A room overlooking the pool
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurax85x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 5 March 2014
Thank you for taking the time to post your constructive review of our hotel, which we truly appreciate.

We were pleased to see that the Hilton Cyprus team, were able to make you feel so welcome and that our amenities/services were to your expectations. It is always very satisfying to hear that our guests have no hesitation in recommending our hotel.

Looking forward to welcoming you back to the Hilton Cyprus, in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Happy Valley, United States
2 reviews
Reviewed 25 February 2014

The Hilton Cyprus is the leading business hotel in Nicosia, Cyprus. It is a full service Hilton with plenty of open space, excellent spa, infinity pool, and exercise equipment. The professional staff is always at your disposal for assistance. Along with its excellent location, there is always something happening at this hotel. I have been staying here several times a year for nearly a decade and always enjoy returning.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 26 February 2014
Thank you for taking the time to post your genuine feedback.

We are very happy to see that our services and amenities met your expectations and especially since you are a loyal guest returning to our hotel, on several occasions, for many years now.

It is also very gratifying to see that our team members are mentioned for their helpfulness.

Looking forward to welcoming you back to the Hilton Cyprus, in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royston
Level 6 Contributor
87 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 25 February 2014 via mobile

I was upgraded to an executive room which was spacious and modern. The bed was very comfortable, and the room had a small balcony. It was a bit too warm in the room and around the hotel, despite being February. Public areas are extensive and the pool looks inviting. Good location too. I'd stay here again

Stayed February 2014, travelled on business
Helpful?
Thank Keithrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 25 February 2014
Thank you for your constructive and genuine review. We were very pleased to see that your stay with us, was to your general satisfaction.

Looking forward to welcoming you back to the Hilton Cyprus, someday soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2014

If you are looking to stay in Nicosia, the Hilton is an excellent choice. Located on the main access route to central Nicosia and only 1km from the old walls, this Hotel has the most professional and friendly staff I have encountered. The hotel is particularly clean and the food is of a very high standard. We would definately stay in this hotel again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 603konstantinosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mragheb, General Manager at Hilton Cyprus, responded to this review, 24 February 2014
It is always very gratifying and motivating, to have such a praiseworthy review.

We were all very happy to see that your stay at the Hilton Cyprus, met your highest expectations and that you would not hesitate to return.

We in turn, look forward to welcoming you back to our hotel, in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cyprus

Property: Hilton Cyprus
Address: Archbishop Makarios III Avenue | Agioi Omologitai, Nicosia 1077, Cyprus
Phone Number:
Region: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nicosia
#1 Spa Hotel in Nicosia
#1 Luxury Hotel in Nicosia
#2 Romantic Hotel in Nicosia
#3 Business Hotel in Nicosia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Cyprus 5*
Number of rooms: 294
Official Description (provided by the hotel):
Hilton Cyprus is the only 5 star hotel in Nicosia and counts over 45 years of experience. Location: Just 45km/30 minutes from Larnaca International Airport and only 15 minutes walking distance from the city centre, shopping and entertainment areas; conveniently located next to the business district. Accommodation & Room Types: There are 294 rooms available out of which 19 are suites and 76 Executive rooms. Hilton Guest Rooms: All Hilton guest rooms are non – smoking and feature a working desk, direct-dial telephone line, Internet and wireless connection, TV and Pay-TV, hairdryer, mini bar, electronic lock system, individually controlled air-conditioning, smoke detectors, sprinklers, private balcony,safe deposit boxes, bathrobe and slippers, magnifying mirror and tea & coffee making facilities. Executive Rooms: All Executive rooms, which are 20% larger than the Hilton guest rooms, are fully equipped and decorated to the highest standard, enabling you to unwind in comfort after a hard day, or to continue working effectively from your room. Guests staying in the Executive Wing can enjoy complimentary access to the Executive Lounge. The Executive Lounge allows you to lounge in an elegant environment where breakfast, hot drinks and cold refreshments, cocktails and canapés are served free of charge throughout the day. International newspapers and magazines and a comfortable satellite TV corner make the Lounge a real “home away from home”.Accessible rooms are also available. Services & Features: Guest facilities and services also include a Business Centre, shopping gallery with a hairdresser & barbershop, bookshop, bank, taxi and car rental services and free car park facilities. Free WiFi is available in all public spaces of the hotel.The hotel also offers various meeting rooms and facilities that can accommodate either a small meeting or a conference for up to 720 delegates. The Hiltonia Health Club features a fitness centre with outdoor and indoor swimming pool, 4 tennis courts, a squash court, and Spa area with steam bath, Jacuzzi, Sauna and beauty centre, which allows you to pamper yourself with a massage and spa treatments. Dining & Entertainment: The Fontana restaurant is available for all-day dining. Enjoy our Hilton Breakfast, in the morning, and for lunch or dinner choose from a wide variety of traditional or international buffet or the a la carte menu. If you are seeking a comfortable and friendly atmosphere, the Paddock Bar invites you, after a hard day’s work, to enjoy cocktails and drinks by ordering your favourites. The Lobby Lounge of the hotel allows you to lounge in a relaxing atmosphere and invites you to enjoy aromatic coffees and delicious dessert or even a light snack including Hilton Classic meals. Traditional afternoon tea is served daily on weekdays. Enjoy refreshing cocktails and tempting snacks at the seasonal Pergola Grill & Bar, situated next to the outdoor swimming pool. At night time Pergola transforms into a magnificent restaurant offering a tempting a la carte menu with a wide selection of grilled dishes, delicious steaks and the finest wines and spirits! ... more   less 
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Also Known As:
Hilton Cyprus Hotel Nicosia
Hilton Hotel Cyprus
Hilton Hotel Nicosia
Hilton Nicosia
Nicosia Hilton

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