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“Would really think twice about staying here...”

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Holiday Inn Nicosia City Centre
Ranked #24 of 26 Hotels in Nicosia
Melbourne, Australia
Level 5 Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Would really think twice about staying here...”
Reviewed 12 July 2014 via mobile

Stayed here on a work trip. The hotel location is excellent for Nicosia - just outside the city walls and close to the old town, which is full of great bars and restaurants... However, the service is terrible, rooms are average, breakfast is fairly poor and the function room upstairs means that you could end up with thumping music going until 4am!!! Even if you're not travelling... This is FAR from ideal. Really can't recommend this place...

Stayed July 2014
Helpful?
Thank ChrisL75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Nicosia City Centre, responded to this review, 28 July 2014
Dear ChrisL75,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
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English first
Fleet, United Kingdom
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 June 2014

I stayed at this hotel in 2005 and believe me it seems that nothign has been done to the hotel since. The rooms are extremeley dated, only one lift ever works (and it must be the slowest lift in the world), this is not good in the sweltering corridor that has no air conditioning. So waiting in the corridor with a shirt and tie on was not much fun.

The bathrooms are extremely small and ever so dated. They could do with a lick of paint and/or some new tiling.

Didn't find the receptionists particularly warm or polite either.

Overall, not my best stays, I will certainly not be booking into an Holiday Inn next time I am in Nicossia.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ketmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra V, Front Office Manager at Holiday Inn Nicosia City Centre, responded to this review, 26 June 2014
Dear Guest,

Thank you for staying with us and taking the time to leave a review. I am very sorry that you were not allocated in one of our renovated rooms and we did not meet your expectations.
We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Petra Varnavides
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Protaras, Cyprus
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2014

We needed to overnight in Nicosia close to the centre, so this was an obvious choice. The Receptionist at Check In was really nice, friendly helpful and quick. I noticed that one lift was out of service, as I went to my room. I noticed on leaving the lift that opposite my room was a 'Housekeeping' Station and that there were two chambermaids 'chatting' in a language other thsan Greek who seemed completely oblivious to my presence. I didn't realise the implication of this until later. I tried to find lunch and only the formal restaurant on the roof seemed to be functioning and since it had a large group table, I decided that a quick lunch was unlikely, so went into nearby Ledra Street and found a nice place that was clean and served traditional home made Cypriot recipes. (I'm going there again). I returned to the hotel and noticed that the Reception Staff had changed and asked for some Ice. this was bought speedily to my room by a rather scruffily dressed person who was a bit gruff- the message being 'You disturb me in the middle of the afternoon to bring you some ice - I'm just the cleaner you know!'. We returned to the hotel near midnight and the same lift was still out of service.When it had been busy earlier we had to wait quite a long time for the lift.
At around 07.00 someone came into our room unannounced and left without any apology or explanation, then the ringtones began and the chatter (from the Chambermaids Morning Meeting and Information Exchange). We could not get back to sleep since it continued for about 30 minutes. Breakfast began by a Waiteress shouting from the middle of the Dining room for our room number and then demanding 'I must have it'. No 'Kalimera' We don;t usually shout across a hotel dining room ourselves and had no intention of starting now, nor broadcasting that we were no longer in a certain room. We were late to breakfast in that it was a little after 0900. Most of what was on offer had gone and only small pieces were left, if at all. there was some ;Grilled Bacon' dripping with water, so obviously boiled, two small cut pieces of tomato, a spoonful of congealed scrambled egg and one piece of cake that looked a bit stale. I decided that toast might just do, at least it would absorb the diluted nuclear yellow orange juice. The Waitress was by now reading a magazine and there was a waiter on the scene who began to attend to a few of the used tables. It really wasn't great. Check out was quick, the 'Morning Receptionist' had returned but the lift was still out of service. To be honest our room, that was supposed to be 'Executive', was jaded. The washbasin plug didn't work very well and all was a bit run down and had clearly seen better days and the TV had a problem, the picture kept shrinking. The Aircon was quite noisy. Parking was limited but there was a pay to park car park across the street. with three bags it was a bit inconvenient to unload, if you couldn't get a space in the lay-by in front of the hotel. In the morning a tourist rent car was parked parallel to the kerb and blocked about four spaces. when I asked the hotel about Cards for windscreens indicating 'Hotel Guest' and getting dispensation from the 30 minute limit, they looked at me as if I was from Mars. I really did not feel as if I was in a Holiday Inn. Apart from the Morning Receptionist, you felt that the staff would rather be somewhere else and their training levels seemed low and unprofessional and probably there were not enough of them in the right place at the right times. I really don't think that we shall rush to stay again and would not recommend anyone else to.

Room Tip: Don't accept a first floor executive room with Numbers like 151 and 152. Height might reduce tra...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Feeleepos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra V, Front Office Manager at Holiday Inn Nicosia City Centre, responded to this review, 4 June 2014
Dear Mr. Feeleepos,

Thank you for your recent stay with us and reviewing our property. Please accept our sincere apologies for any inconvenience you have experienced and for the room conditions as well as the level of service provided during your stay that did not meet your expectations.

Your concerns have been forwarded to the corresponding departments to look into those issues. We will take all necessary steps to improve our product and services.

Sincerely,

Petra Varnavides
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 May 2014

I stayed at this hotel with my husband and also treated my sister-in-law and her husband who live in Paphos. We looked at the hotel on-line and liked the fact that it had the roof top restaurant and bar. There was also a swimming pool. The executive rooms looked lovely and modern with air conditioning. We were all looking forward to our night away. Unfortunately it did not live up to the website!!! Some of the lights in our room did not work although some were fixed. The air conditioning did not work and could not be fixed (the maintenance Man was very nice and apologised, but who wants a maintenance man in your room for half an hour). The receptionists were not concerned or apologetic and a smile would not have gone amiss! We went up to the roof top bar as it was a lovely sunny day. There was no bar just concrete and mess. We went to see the swimming pool but it shut at 4pm (you can't check in until 2pm so if you want a swim you will have to be quick!). We had a drink at the bar in reception area, the waitress that served us was lovely and friendly which was a welcome change from the two grumpy receptionists. We were kept awake until 3.30am by a wedding party that was right underneath our rooms no one let us know that this would be taking place. The furniture was stained in our rooms and I really don't think this is acceptable when you pay top end prices. The waiter at breakfast was lovely and friendly and went out of his way to find some tomato ketchup. Unfortunately we had finished our breakfast by the time he came back with one little sachet, but we appreciated his efforts. All in all it was such a disappointment and we will not be returning. The website should be updated to let people know what they are letting themselves in for.

Room Tip: Take a look at them all and then make your choice.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra V, Front Office Manager at Holiday Inn Nicosia City Centre, responded to this review, 25 May 2014
Dear Ms Tanya H.

Thank you for your recent stay with us and reviewing our property. Please accept our sincere apologies for any inconvenience you have experienced and for the room conditions as well as the level of service provided during your stay that did not meet your expectations.
The feedback we receive from our valued guests enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,
Petra Varnavides
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2014

It is a dated hotel and needs some TLC. The ceilings in the Ballroom / Meeting room and All Day Dining should be replaced.
The areas I visited have been clean, bathroom spotless!
I have been there off season and the hotel was empty. The Breakfast was actually the only negative point, no effort made there.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mm_wizzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra V, Front Office Manager at Holiday Inn Nicosia City Centre, responded to this review, 11 May 2014
Dear Guest,

Thank you for staying with us and taking the time to leave a review.
The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to improve our services.

We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Petra Varnavides
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
123 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 May 2014

Not wonderful but definitely okay. The hotel was clean, the food in the march polo restaurant was very good. The staff were quite helpful. The worst thing was the air conditioning which failed to make the room better than too warm even in April.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petra V, Front Office Manager at Holiday Inn Nicosia City Centre, responded to this review, 11 May 2014
Dear Maryanne,

Thank you for your feedback. We appreciate your positive feedback on our Marco Polo restaurant and hotel staff. However, I apologize for the lack of air conditioning during your stay.

We would welcome the opportunity to be your host in the future, if your travel will bring you back to Nicosia.

Sincerely,

Petra Varnavides
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 April 2014

Nicosia isn't really a tourist hotspot, but the Hotel is perfectly adequate. Slightly dated, and a little noisy for the rooms that overlook the front where the bus station and car park are. But has lots of amenities and in a good location. Rooftop bar has a great view across the city.

Room Tip: Avoid rooms on the front as they overlook the bus station and it can be noisy.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Nicosia City Centre, responded to this review, 19 April 2014
Dear Elizabeth G,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are delighted you appreciate our amenities and location. My apologies for the disappointment you had with the condition of our property and the noise. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Nicosia City Centre

Property: Holiday Inn Nicosia City Centre
Address: 70 Regeana Street, Nicosia 2121, Cyprus
Region: Cyprus > Nicosia District > Nicosia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Nicosia
#8 Luxury Hotel in Nicosia
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Nicosia City Centre 4*
Number of rooms: 140
Official Description (provided by the hotel):
Holiday Inn Nicosia City Centre hotel is located in the heart of Nicosia. Its excellent location is ideal for both business and leisure stays.The hotel is only 5 min. walking distance from the shopping area, the commercial area and historical sites of Nicosia. The hotel is fully air conditioned. All (140 Superior, Executive, non-smoking rooms) are equipped with wireless high speed internet accessAll Conference and Meeting roomsin this ideal Central Nicosia location are suitable for professional and social gatherings. The Holiday Inn Nicosia City Centre features various dining options. Italian, Japanese and International. Seasonal operated Restaurant and Bar on the roof garden. A fully equipped health and leisure center is available with gym, an indoor swimming pool, whirlpool, sauna and Roman baths. ... more   less 
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Also Known As:
Holiday Inn Nicosia City Centre Hotel Nicosia
Nicosia Holiday Inn

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