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“Well what can I say.....”
Review of The Annabelle

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The Annabelle
Ranked #12 of 85 Hotels in Paphos
Certificate of Excellence
Birmingham, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Well what can I say.....”
Reviewed 26 July 2012

Pros...
Food was excellent with plenty of choice for adults (not so much for children)
Pool and garden areas were nice and clean
Free upgrade on arrival from a standard room to a family suite
Location of hotel excellent
Some staff very friendly and helpful
Free milk delieved to our room each evening for our toddler

Cons...
Got down graded rooms as we complained about a member of staff staring through our window (on 2 seperate evenings) while I was getting ready for our night ahead and they offer us either the room 2doors down or one the other side of the hotel that was a bog standard room.
2nd room had pubic hair all on the floor in the bathroom behind the bin and on the quilt which was on the bed!! Would like to know how often they are washed because I doubt they are washed after every guest by the amount of hairs found in it!!!
They don't offer a iron (apparently) only to be told this after they took away my 2 bridesmaid dresses to be ironed and returned with a €25 bill. Then I seen a maid taking an iron and board out of one of the rooms!! And I thought a 5* hotel should have an iron to hand if needed.

We are not the type of people to moan about silly things and we never stop in 5* hotels normally but All the points above are my main points about the annabelle, the prices of drinks are expensive but we knew this before we booked along with the details about the minibar so I won't moan about that but for a 5* hotel I think it's appalling what we experienced. There was also no recognition on our wedding day, no swans out of towels nothing which I was a little disappointed about.

Overall this didn't ruin our time away but I will not be stopping at the annabelle again and won't rush to recommend it to others.

  • Stayed June 2012, travelled with family
    • Value
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Helpful?
3 Thank 882natalie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanos_Hotels, Manager at The Annabelle, responded to this review, 30 July 2012
Dear Guest,

thank you for staying with us at Annabelle.

We take your feedback seriously and we would like to apologise for not reaching your expectations.

At your request to move rooms, we only offered what was actually available on the specific evening and for the rest of your stay, as our high occupancy was restricting. Please accept our apologies though, as the second room was not ready for guest and should have been thoroughly checked. In an effort to offer you an alternative our Reception made a mistake on that evening.

Annabelle repeatedly receives fantastic comments on wedding celebrations and our Wedding coordinator aims in providing the personal touch. If there is anything we could do in turning around your opinion of Annabelle, we would love to know. Please email Sally on weddings.annabelle@thanoshotels.com as we would like to make it right for you.

Thank you
Annabelle Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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South Wales
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 July 2012

johnfcoppin's review(see previous Best be Aware) is sadly correct. One pool which is overcrowded, the 'beach' is a joke with sunbeds crammed on a turf lawn between two promenades, and, look out, get there by 7.30 or you'll get nothing. Buffet is OK, staff are excellent, but food in the A La Carte restaurants is overpriced, and not very well cooked or imaginative. Drinks are rather expensive. We lucked out with a bedroom next to the building work, after we had specified a 'quiet room', and complaints got us nowhere, although they were very charming about it. No tea & coffee in a 5 star hotle bedroom! Sorry, just not recommended.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
3 Thank GerrySouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Orchard, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2012

We looked forward to staying at a 5 star hotel, in Pathos, Cyprus, to celebrate my companion's 70th birthday. The Annabelle seemed to "fit the bill", however, during our 2 week say, June/July, 2012, this hotel is NOT 5 star. Standard rooms overlooks a walkway or the wall of an adjacent hotel. We had to upgrade at considerable expense to obtain an adequate room. The structure is "tired" appearing and in need of an upgrade. Sun beds need to be replaced; the pool staff is inadequate, both in numbers and training; the pool is in major need of attention. However, it must be said, that excluding the pool staff, other staff members are super! Dining is limited, despite listing 4 restaurants, one is for lunch and special occasions only; another for breakfast and dinner; the A La Carte, Amorosa some nights and the Asteras was only available 2 nights out of 14 we stayed there. (per hotel staff and postings).

Room Tip: Need to upgrade to a sea view room. Per the hotel staff, you can obtain a desirable room, at a chea...
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  • Stayed June 2012, travelled with family
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Helpful?
1 Thank Smitty2767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2012

Having passed this hotel during previous visits to Paphos and said "we should stay there", this year we did and for the first time I DID NOT CHECK tripadvisor before booking!!
The Hotel is clean, tidy with very willing staff. Rooms are fine if not getting just a bit tired. Beds comfortable with the first tip being "if you don't like the pillows - ask for others" Lounge areas very comfortable with evening entertainment most nights. Fontana buffet restaurant served up excellent varied menu's on a weekly rota and of an excellent quality (Head Chef is from Norwich and deserves a Michelin star) Second tip "Other restaurants - don't bother".
Biggest disappointment - This hotel cannot provide basic elements of sun beds AND umbrellas when in high occupancy and that does not mean maximum occupancy. Varied excuses: umbrellas broken but should be back from maintenance in an hour (3 days later and still waiting). Enough umbrellas, too many sunbeds!! Umbrellas and sunbeds - we have enough but too many people want to use them!!!! For a supposed 5 star hotel they should provide the BASICS of this type of holiday. Be aware that you need to get down to the pool area before 07.00 (that's 05.00 UK time) IF you want a sunbed. This "problem" is also compounded by the fact that the Almyra Hotel next door is part of the same group and the guests have rights of usage of the Annabelle facilities (information missing from the brochure we had). I would also recommend you have a swiss army knife with various screwdriver attachments to carry out running repairs to the sunbeds.
You do need to be wary of prices for wine and water in the Fontana Restaurant. During early July we were paying 42 Euro for a basic Beajolais "Fleurie", 40 Euro for Italian Valpolicella and 32 Euro for the local Othello red and 29 Euro for the local Rose. Bottled water came out at 4.5 Euro's a litre!!! For the Nuit Saint George just don't go there.
I would fully endorse the review provided by Marie Haywood - read it it's factual. I can say from first hand experience that the Amathus Beach Hotel IS 5 stars the Annabelle is trying to be.
Also be aware that a major construction project is underway adjacent to the Annabelle.
Paphos has changed over the years we have known it. It now has M&S, Debenhams, Next, KFC, Pizza Hut and Pizza Express - could have stayed put in Chelmsford if only for the sun!!

Room Tip: Recommend sea view and definately not on the ground floor.
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  • Stayed July 2012, travelled as a couple
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Helpful?
8 Thank johnfc26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north wales
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 July 2012

My husband and I have just returned from spending 10 nights on a half board rate at the Annabelle, which we booked through Thomson.

On arrival we were greeted by friendly reception staff with a cool drink and cold flannel and then escorted to our room which was a nice touch as the gentleman pointed out the main areas along the way and then once in the room explained about the air con etc.
As we arrived after 10pm we had missed dinner but that didn't bother us as it had been a long day we just wanted a cool drink and sleep.

Warning.......Do NOT use the mini bar in your room. It is so expensive. We just stocked up with soft drinks from a little shop about a 2 minute walk away (opposite KFC) 3 bottles of water for less than 2 euros. Whatever you do do not take the stock out of the mini bar either otherwise you will be charged 15 euros a day for rental!!

Now going back to our room. We had an inland balcony view room (not much of a view apart from the hotel next door and the bottle skip) but we didn't spend much time on there so it wasn't really a problem. The room itself (Room326) had a very comfy double bed, 2 bedside tables one chair a small table and a TV that was it!! Very sparce and clinical and to be honest, I've stayed in better decorated hospital rooms. On a more positive note the bathroom was more than adequate with a very powerful shower and deep bath and also a seperate shower head to wash your hair.
The room was also kept very clean. The chambermaids did offer a turn down service in the evening which was a nice touch but most of the time this was done between 6.30pm and 7.30pm when we were getting ready to go out for the evening so most of the time we declined the offer.

Breakfast was good. The usual rush at 9.30am but we never had to wait for a table and the service was very good.
We only ate in the hotel twice in the evening as we like to try different restaurants and there are so many on offer in Paphos.

The pool area and gardens are kept very clean and tidy. The pool itself was very warm but if you went to the bottom of the garden the lagoon pool was much cooler. Yes there is a fight for the best sunbeds and by 8am most of them are taken, however by day 3 we decided to set up camp by the beach, much cooler and more sunbeds. The sea itself was lovely and clean and cool however the beach was the tiny, but that wasn't really a problem as we only wanted to cool off and get back to the sun beds.

The drinks were so expensive that we went out most lunchtimes for a few "shandies" to cool down. Try the Bella Itallia (the first restaurant next door to Chloe's chinese restaurant) we went there every lunchtime friendly staff ,cheap but good pizza's and snacks and cool beers! you can sit in the shade or the sun and do some serious people watching.

In the evening we tried a few places, we avoided bar street as that's not our scene. If you want to catch up on the football or any other sporting event, the Players pub is good, it's just on the corner by the supermarket. After eating out, we would stop off on the way back at the Splash bar.They have live entertainment from about 10.45pm and the service is brilliant. Also it's literally just across from the hotel.

To sum up I would return to Paphos, I would return to the Annabelle only if they were to upgrade their rooms. It's a shame as otherwise this hotel has got everything going for it.

Room Tip: You have to pay a lot of money to be upgraded. So unless you are spending a lot of time in your room...
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  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
1 Thank LouiseSignatures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bouremouth, Dorset, UK
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 July 2012

Just returned from a week at The Annabelle.

We booked via Thomson and only booked a basic room as we didnt really want to pay the extra to upgrade. We made a couple of requests with our booking - for a high floor with a pool view (on the basis that the pool is normally at the rear of the hotel - so we might get a sea view!). Our requests were granted so we were happy with our room. We met another couple who had paid for a garden room and complained as they had no view, their room was noisy and were on the ground floor. We were in room 304 which was immaculately clean, bright and modern with a balcony with garden, pool, harbour and partial sea view - so we were very happy with that. My advice is to avoid the ground floor rooms as they have no privacy. I did feel that a 5 star hotel charging these prices should not really put guests facing brick walls (inland view).

Be warned - in order to get a decent place to sit during the day - you have to get up at silly o'clock and claim you sun lounger with a towel. They have a 'no reservation' policy - but don't enforce it. On our first day, we were wandering about without a place to sit until I complained. Another bit of advice - in July and August, the pool area is stifling hot (it was around 50 degrees), the water in the pool is pretty warm too. The beach area is a little fresher. There is a 'fingernail' of beach, which is sufficient and the water is clear and refreshing.

The entertainment is low key, normally a pianist and a duo for tasteful background music most evenings. This hotel tends to attract quite a nice class of clientelle. Mostly middle aged couples and a few families. There are a mixture of mainly English guests with a few Russians and Germans. The sister hotel (The Almyra) next door is more family orientated.

we had a good wander around looking at neighbouring hotels. We felt we had made a good choice. The only other one we thought looked lovely was the Amathus Beach Hotel (also a 5 star) a few minutes along the same strip. The grounds looked beautiful and it looked a little larger.

The staff at The Annabelle are marvelous - absolutely faultless. They work tirelessly to meet your requirements.

The food is very good. The Fontana (the main buffet restaurant) is wonderfully clean and the food is tasty and there is something for everyone.

You are right on the harbour and there are plenty of shops, bars and restaurants on your doorstep. The Imperial chinese restaurant next door to the hotel is worth a visit and the Seagull on the corner is great for lunch - clean, good food and reasonable.

Okay - now the bits where we felt the hotel really needed to improve:

1. Drinks prices - very expensive. 3 euros for a bottle of water. 7 euros for a cocktail, 8 euros for a glass of wine. Pretty much the same as top London hotel prices. Most people would go out for the evening to the numerous bars and restaurants as they are a fraction of the costs (also wise to go out for lunch for the same reason).

2. Late room check out - they wanted 170 euros! Our flight wasn't till 10pm so we left our bags with reception at lunchtime, sunbathed all afternoon and used the air conditioned gym to shower and change - which was fine.

3. Make sure you take a travel iron. They wont lend you an iron - they will charge you around 5 euros to iron a shirt!

4. Mini bar prices - outrageously high. Furthermore, if you put any of your own drinks in it, they will charge you 15 euro's a day for the privilege. They say it is for health and safety purposes????!!!!!

5. Sun loungers - see comments above - if you want to choose a place with shade, get up no later than 7am to get your place. Really - a hotel of this calibre should do better in this area! There is only the pool area and a small grass verge by the beach to sit, so if you don't reserve your place - you're stuffed!

6. No tea or coffee making facilities in the room which would have been nice.

7. If you choose to eat at any of the other restaurants in this hotel - be prepared to pay dearly. We choose to go to the Mediteranean restaurant for a greek night and paid 35 euros each (plus drinks - it came to about 90 euros). It was the most expensive BBQ I have ever eaten and to add insult to injury, the following evening we ate pretty much the same food in the Fontana for free!

8. My boyfriend paid for me to have a manicure. It was very nice, but at 50 euros - overpriced (as were most of the treatments).

Our overall gripe about this hotel is that you got the distinct feeling that they were trying to get as much money as they can out of you at every opportunity - this alone will stop us returning. Most of the guests complained to the Thomson rep about many of the points I have listed above, who said they had passed the comments on, but the hotel are clearly only bothered about making money rather than customer loyalty - as they ignore all such complaints.

Apart from all of that, once we got our head around the way things worked, we settled in and it was a lovely hotel with great service - a nice relaxing break. Great for couples over 40 I would say.

Room Tip: Don't go for ground floor rooms - they have no privacy! Avoid inland view - if you can't aff...
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  • Stayed July 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank SoulIntention
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshire, UK
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 19 July 2012

Recently stayed for 9 nights at The Annabelle (two adults and two kids (4 and a half and 2 and a half). We booked a Family Studio, on a deal for half board included for 380 Euro a night. On arrival, the greeting at the front desk was warm and friendly with the famous cool drink (lemon squash), and we were given an upgrade to a Studio Suite. This (room 166) turned out to be rather similar to the layout of the family studio, but with a nice (if slightly obstructed) sea view. For the room, I think the rate is a bit expensive, even with half board included. The room itself was adequate, but not really recognisable as 5 star compared to premium chains such as Ritz-Carlton or Four Seasons. On the website, the Studio Suite looks pretty good, although really just a room with a slightly enlarged sitting area, filled in our case with an extra single bed for our eldest and a travel cot for our youngest. The website says the bathroom has a walk-in shower, but our room did not, instead having a bath with shower over, and a rather narrow bath and the shower needed to be turned fully up to hot to provide just about warm enough water. The room had a medium sized flat screen TV with about 20 channels, mostly news or financial channels (BBC, SKY, CNN, CNBC, Bloomberg, France 24), and BBC World, and channels in Italian, Russian and Greek. The TV did not have in-room movies.

There is free Wifi in the hotel, although it is not terribly fast and drops out regularly (at least down in 166, that is, seems to be better nearer the lobby) and at times it is essentially unusable. Car parking is right outside the front and appears to be generally fairly quiet, probably due to proximity to Paphos town and airport. From the hotel, you can walk out onto a seafront promenade and walk round into town in a few minutes. There is no beach as such in the vicinity, apart from a small manufactured one, but sea swimming is possible both in front of the hotel and at municipal facilities a few minutes walk away. If you have transport, you can also go a bit further to Coral Bay, which is about 15 minutes drive and has a nice wide sandy beach with loungers available for rent, some watersports and a rather basic but functional snack bar.

The hotel has several pools, including a large main pool and a couple of satellite pools. We had read reports of sunbed wars around these, and sadly for a hotel of this class, this is part of the routine. The first day, in mid morning, we could not find 2 sunbeds anywhere around the property in shade of a parasol, so we had to find something else to do with the kids. Next morning, I was up at 7 with the others to reserve a place. There is a rule that staff will move stuff if a sunbed is unoccupied for 40 minutes. This rule appears to have fallen into disuse. Pity, the grounds and pools are very pleasant, and more sunbeds would attract more custom for the bars on site.

At the time of our visit, the demographic of the guests we saw included some young couples, some families and some older couples, and a lot of British, German and Russians. The description given by a previous review of mostly over 60 year olds was not what we saw at all.

We had breakfast and dinner in the Fontana restaurant. This has indoor and outdoor seating. Breakfast is 7.30 to 10, and is fairly busy even at 7.30. This may be partly due to the number of people up to do the sunbed reservation thing. Both breakfast and dinner in Fontana are buffets, and evening dinners are themed with French one night, Asian the next, International the one after, Italian, Carvery and so on. On each occasion, the choice of food is pretty broad, and my wife and I also thought the standard was pretty good, and appropriate for the class of hotel. We had no issues with cold or poor quality food. There were very few vegetarian main courses though. Dishes are replenished quickly and we did not encounter any shortages of popular items. Also, dinner started at 7.30, which is a bit late for small kids. Staff at dinner were uniformly helpful and accommodating.

Annabelle guests can use the gym at the neighbouring Almyra hotel free of charge. This is pretty good with a decent range of aerobic equipment and some resistance machines and free weights. You can also use the sauna/steam and changing rooms with showers and towels provided. The Concierge suggested that if we were up in the North West of Cyprus, we could use the facilities of the Anassa Hotel, the flagship of the Thanos group in Cyprus. This is about a 45 minute drive from the Annabelle/Almyra and is really lovely with nice pool area, high quality loungers available at 1pm and a nice quiet beach with a boardwalk running down to close to the water. The Wifi worked well around the pool area too. To get to the Anassa, head for Polis, then aim for the Baths of Aphrodite and it is pretty easy to find.

With 2 small kids and all that suncream, pool, sweat, beach sand and food we generated a lot of laundry. We found a laundrette in the apartment/shopping complex opposite the Alexander the Great Hotel, just a few hundred yards down the road. It is a small shop one block back from the front of the complex, a coupl of doors down from the pharmacy, and they do same day service washes for 8 Euro for 7 kilos. The clothes arrived back clean, dry, neatly folded and smelling very nice. Happy enough to go back with another load. Open Monday to Sat 8.30 to 5, early closing Sat and closed Sunday.

Pros and Cons:

Pros: Staff attitude – very helpful and patient, food good quality, nice public spaces and pools, good gym, handy for Paphos town

Cons: Rather expensive for room quality, tiresome sunbed wars, some website descriptions inaccurate, no real beach on site

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mjtoal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Annabelle

Property: The Annabelle
Address: 10, Poseidonos Avenue | 10 Poseidonos Avenue, Paphos 8041, Cyprus
Region: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Paphos
#11 Business Hotel in Paphos
#17 Family Hotel in Paphos
#19 Romantic Hotel in Paphos
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Annabelle 5*
Number of rooms: 218
Official Description (provided by the hotel):
A sincere welcome awaits at Annabelle, a family-run oasis set within six acres of lush gardens on Paphos' Mediterranean sea front. Cool, peaceful interiors, understated design and warm, caring service combined with 5 star luxury to create a distinct atmosphere of unpretentious elegance. Four restaurants and five bars showcase seasonal produce, delicate local wines and traditional Cypriot charm, with live music almost every night of the week. Glittering waterfalls reflect the tantalising blue of the Mediterranean; swaying palms slow life to a blissful pace and languid days roll into leisurely nights with impeccable ease... Welcome to Annabelle: luxury for the soul. ... more   less 
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Also Known As:
The Annabelle Hotel Paphos
Annabelle Hotel Paphos
Annabelle Paphos
Hotel Annabelle Cyprus
Annabelle Cyprus Hotel Paphos
The Annabelle Paphos
Annabelle Hotel Cyprus

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