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“Hilltop gardens”

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Hilltop Gardens Hotel Apartments
Ranked #60 of 85 Hotels in Paphos
Reviewed 3 August 2014 via mobile

In Cyprus for friends wedding. Rooms arranged by friends .ok clean tidy .Smelled of cigarettes on arrival with burns in furniture only issue in room .Pool area ok only used kids pool my son loved it.bar is next to pool prices what you would expect. Lidl 10mins away bus stop the same.15 min walk to old part of town.Coral bay easy to get seemed ok main town ok harbour area full of restaurant s and bars .You must visit the ice cream shops. I would come again.

Stayed: July 2014, travelled with friends
1  Thank lencong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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207 - 213 of 405 reviews

Reviewed 2 August 2014

We stayed here for our friends wedding, never been to Cyprus before, but really glad we were offered the chance to go. We stayed in the un refurbished part, but that said, the rooms were very clean, staff more than helpful, Aircon, was really good, good size balcony and views(top floor). good location, no other distractions, quiet in the evening, just off the beaten track, with a bar down by the pool, and 2 other local bars less then 2 mins away, there was variety.of ways of getting about, the staff would call a taxi for you,
hop on bus and go any where, hire car or taxi and you are only 5 mins away from Paphos sea front, with loads of decent bars and restaurants.
The pool bar served basic meals, which were passable, a selection of bottles beers and drink were ok. The pool area was good, but badly let down ,by the pool water which was very heavily chlorinated, and the filtration system was hardly used. the water quality, was poor.

All in all, we liked it, and would go back, sometimes its better to have a small apartment, than a hotel room and this was very pleasant.

Enjoyed it,and will return

Room Tip: No lift, but top floor
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

We are happy to have accommodated you and your party.

We would also like to thank you for your nice comments. Only one small thing that we think we need to mention. Our pool is not chloride it is salt water and maybe this is why you find it a bid dull.

Thank you once again
Andry

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Reviewed 1 August 2014

Whats not to like,excellent room recently renovated,nice pool,quiet setting,great staff.These are the things for us that make a great holiday.Couple of things to mention loved it when staff went round the pool and asked whose towels were these and when there was no answer they were removed,first time i have seen it and loved it.Too many people are inconsiderate and put their towels down early in the morning go shopping come back pick their towels up and go to their room.Denna serving on in the bar did an excellent job especially when it got busy, just got her head down and did the work.The road is up on the way into town but at least they are trying to improve the area and they have got to do the work sometime.All in all loved all the staff and would have no hesitation on going back again.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank PhillipKBurnley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

Thank you for your nice comments through TripAdvisor.

It is people like you who inspire us to continue upgrading the service and improving the quality offered at HILLTOP GARDENS.

It is good to see that there is people who support us on our policies which are set out to serve for the good of all customers, and not let bitter feelings reflect on their reviews i.e. the picking up of the towels.

Looking forward to accommodating you again,

Andry

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Reviewed 29 July 2014

Stayed here for 10 days 16th to 26th July there clean and basic the rooms regular cleaned we stayed in room 109 it had a great view , hilltop is nice a bit out of the way but the buses are regular May be a bit crowded at times as it comes from coral beach catch the 615 to the harbour you can get any bus there to ie water park market ect bus fares are 1.50 euro everywhere Liddell is about 10min away only down side for restaurants hotels and tourists was the road works there sometimes was enough space and felt to close to the traffic but once when done it will make a difference would recommend the wave dancer as a boat trip it's a brill day

Stayed: July 2014, travelled as a couple
2  Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

Thank you for your review and comments,
We look forward to accommodating you again
Andry

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Reviewed 29 July 2014

WE stayed at Hilltop Gardens two weeks ago and we had a great time. Its what you pay for, our apartment was very clean and tidy we stayed in 24c. My daughter loved the pool which again was clean and at one time she had all the pool to herself. The use of the Wifi in the public area was very good and again the public area was clean. Although there is not alot around the area of Hilltop Gardens there is a bus service which runs every 10 mins from the main road which we found very useful.Would recommend these apartments to couples and familys.Would defo go back again.

Room Tip: we were on the 3rd floor and we had a great view.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sn00py67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

Thank you for your review and comments,
We look forward to accommodating you again
Andry

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Reviewed 19 July 2014

I stayed at Hilltop Garden apartments for 10 days and it wasn't quite what i expected. First of all, it is far from the main strip, restaurants and shops area. The closest beach is about 20 minutes away if you're walking, and that's not even a nice beach. It's very rocky and small as well. There are road works in progress at the moment hence it is very loud in the morning and not very convenient if you're walking to the beach/shops as there is no pavement!
We hired a car for 3 days and it was so much better than walking long distances in that heat.
If you dont have a car then there is a bus that runs every 10 minutes, number 615. We took it every day to go to Coral Bay- Lovely area with stunning beach!

Customer service is very average and nowhere near professional. There was no effort made to make your stay comfortable. The lady at the front desk didn't have time to check in and print boarding passes for some other guests. You can forget about wifi in your apartment, only in the reception area. Breakfast very expensive compering to other restaurants we went to. In our apartment we only had one spare socket where you could plug your charger. Also there is additional charge for A/C 5 euro a day.
I would not stay there again, I'd prefer to book somewhere else in Coral Bay instead.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank magda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

Dear Customer,

Thank you for your review. Your opinion appreciated, but we would like to take few minutes to answer some of your comments.

We are very sorry that you found the Hotel far out from the main strip of shops and restaurants. Location of the Hotel doesn't move. We are sure you knew where it was situated before you completed your booking.

Road works are in progress and can make walking to the shops difficult. However one side of the road has a pavement. We are really sorry not to agree with you as far as the noise is concerned.

Customer service to be average or nowhere to professional it is a matter of opinion. We get the excellent comments and get the average comments. We appreciate both and serve all customers equally with the best way we know how .

As far as my colleague (the lady at the front desk) not having time to check-in customers and print their boarding passes not as you have put it. Check-in customers is a facility we do not offer. Customers can check-in them selves , forward to us their passes and we will print them in for them. To check-in someone on a flight is a very responsible matter, and needs many personal details that we can not know.

Again if you took the time to read the Hotel description then you would have known that there is no WiFi in the rooms only at public areas free of charge, and that A/C is not included in the price.

Thank you once again
Andry

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Reviewed 14 July 2014

My husband and I stayed here and really enjoyed it. The rooms are clean and comfortable and the location is great- quiet and peaceful but close to lots of bars, restaurants and tavernas. It is very close to the Tomb of the Kings.
The only downside was that the food from the bar was a little average and overpriced compared to elsewhere.

Room Tip: There is no wifi in rooms, only in the public spaces.
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Claire N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andry Y, Front Office Manager at Hilltop Gardens Hotel Apartments, responded to this reviewResponded 3 August 2014

Thank you for taking the time to review Hilltop Gardens, and we are really happy to have helped you enjoy your holiday.

Looking forward to accommodating you again,
Andry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilltop Gardens Hotel Apartments

Address: Tombs of the Kings Road, Paphos 8101, Cyprus
Region: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Paphos
#25 On the Beach Hotel in Paphos
Price Range: £21 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilltop Gardens Hotel Apartments 3*
Number of rooms: 54
Official Description (provided by the hotel):
Hilltop Gardens Holiday Apartments emerged in beautifully landscaped surroundings and built just off the "Tombs of the Kings". Close by there is a variety of shops, bars, coffee shops and restaurants. There is also easy access to the renowned "Coral Bay" Beaches ( European Blue Flag )General informationHilltop Gardens offers a wide range of services. We offer a variety of rooms, which are spread over three floors. Rooms on the ground floor have patio furniture, whilst rooms on the upper floors have private balconies with furniture. The appartments have a WC with a bath and shower combined. Appartments also have air conditioning (Paid Locally), warm or cold depending on the time of the year. A locked box is available in the appartments (Paid Locally). All our appartments have a kitchen, with a fridge freezer, cooker and untensils. The living rooms have bed settee's with a coffee table, dining room table and a television that plays local channels. Hilltop offer a a full menu of hot and cold food include tradional dishes. Food is served from 08.00 Hours until 22.00 Hours. We have a wide range of beverages available. Soft and alcoholic drinks served from 08.00 Hours until 01.00 Hours which is from the bar area. In the bar area we have a pool table and arcade machines, with Sky sports channels. The bar is situated next to the pool. We also have a children's pool. Sunbeds are available in the pool area. The Hilltop has an onsite mini market that sells foods, drinks and other things that you may need whilst on holiday. Free WiFi. We have a tennis court. 5-Day/week cleaning, linen/towel changing twice a week. Please remember that some services have a local charge. (A/C Safe paid locally) ParkingCar park Public transportA daily bus service runs just outside the hotel, both in Winter and Summer as well as as to Upper and Kato Paphos. Taxi's available at reception on request. ... more   less 
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Also Known As:
Hilltop Gardens Hotel Apts
Hilltop Gardens Paphos

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