My husband and I booked to stay at Paphos Gardens in the week prior to our wedding in Paphos. When we arrived the hotel was majorly overbooked with a number of guests in reception being told that there were no rooms available for them. We were told the same and then told that we were being moved to another hotel for 2 days and then on to another hotel for 2 days and then back to Paphos Gardens for the last 2 days of our stay. I told that them that this was not an option as I didn't want to spend the week leading up to my wedding packing and unpacking when I had more important things to be doing. The staff at this point were understanding but basically told me that there was nothing they could do as they had experienced a problem with their booking system. We have since found out that this wasn't the case and that they do it all the time! I eventually broke down and when they saw how upset I was they miraculously found us a room. I was worried as I had wedding guests arriving all week who were also due to be staying at Paphos Gardens and so I asked the Head of Guest Relations to confirm that all my other guests wouldn't have the same problem and was given an absolute assurance that this wouldn't happen. You can imagine my anger when a couple of days later I was at the beach and received a phone call from some of my guests to say that they were trying to check in and had been told that there were no rooms for them and they were being sent to another hotel. I got back to the hotel to confront the reception team who had assured me that all my guests would have rooms and they basically called me a liar and said that they had never said that. Again the reception area was turning into absolute chao with guests everywhere being told there were no rooms available. The reception staff were running around not knowing what to do, they were rude and some guests extremely aggressive. I spent 4 hours sat in reception trying to sort out the problem with no luck and my guests were shipped off elsewhere. The hotel itself was average but I have to say if you want to enjoy your holiday in Cyprus avoid Paphos Gardens!!
- Official Description (provided by the hotel):
- Nestled quiety just 300 meters from the sandy beach, as if by a miracle, Paphos Gardens Holiday Resort disappears in the lush vegetation. Located off the main seaside road and just one hop off from the beach, the tourist area, shops, evening entertainment and much more. Paphos Gardens Holiday Resort combines self-catering with hotel accommodation, offering all necessary services and a variety of daily activities to suit every guest's needs. ... more less
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- Also Known As:
- Paphos Gardens Holiday Hotel Paphos
- Paphos Gardens Hotel