nice clean hotel barstaff very friendly,receptionist very ignorant,no kids club,which is not what the brochure said,entertainment most nights was a quiz,also the kids disco was about 5 songs everynight,also while we were therewith 5 kids who had nothing to do my 13 month old fell in the pool the life guard who was to busy on his iphone to realize didnt move my wife stepped down into the pool to pull him out landed awkwardly picked up my grandson and handed him to his father,my geandson was fine,still no movement from the lifeguard,my wife was the sat on the edge of the pool crying for ten minutes,she then limped across the pool,and then rested for another ten minutes then limped past the lifeguard to reception,allwhilst the lifeguard never looked up asked if she was allright or touched his first aid kit,when we got to reception and asked the receptionist to phone a doctor,first she asked us who we were with ,we told her thomson at which she said we had to do everything through our rep who she would ring,she then informed us the reps line was busy and that we should return to our room and await instructions from our rep which she couldnt message us because the phones were down.after waiting 30 mins in our room we returned to reception for the sour faced receptionist told us our rep had been in touch and we were to wait untill 5 o clock untill she arrived at the hotel,and waved us away from the desk,at which time i asked her to phone a taxi,she flatly refused and told us to wait untill 5,this is at 1300 hrs,when i started insisting she phone a taxi to which she still refused,a taxi driver in the lobby dropping people off offered to take us to the hospital,where we were told my wife had a broken leg and had a plaster put on.when we spoke to our rep at 5 o clock she informed us she told our receptionist to book us a taxi straight away and send us to hospital,this is only one of our complaints the whole fortnight was blighted with my whole family ,12 of us ,asking for what was in the brochure only to be told they were trying to sort things out as they had been shut all winter.will never pick this hotel again does not match any thing in the brochure.and the food got worse every day ,we ate out every lunchtime as it always seemed to be leftovers from the night before.
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- Also Known As:
- Eleni Holiday Village Paphos