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“Could be better”

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Crown Resorts Horizon
Ranked #64 of 85 Hotels in Paphos
Stirling
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Could be better”
Reviewed 17 July 2009

Just back from a week at the hotel and have to say that the food and drinks could have been better. We were all inclusie and have to say the lunchtime food has a lot to be desired. Again the drinks at night were poor as the diet coke was totally flat and they continually ran out of ice.
Staff at hotel were first class and the pool area was lovely although could be cleaned more often.
I wish I had gone to the Mayfair Hotel in Paphos reading the reviews as this was a toss up between the Crowne and the Mayfair before we decided on this hotel, I would go with the Mayfair if going back to Cyprus.

  • Stayed July 2009, travelled with family
    • Value
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    • Rooms
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Helpful?
Thank markbStirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Durham
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 July 2009

GOOD
Hotel - very nice entrance area, reception staff helpful , bar staff friendly , restaurant staff efficient, rooms were a decent size for 2 people.
Location - Superb... 2 minutes from main area of Coral Bay with bars & restaurants if you are half board. 2.50 euros for a pint of Keo ( local beer ) . 10.99 euros for 3 course meals in a nice restaurant. 8.95 euros for most meals of decent quality.
... 10 mins stroll to a lovely sandy beach. 7.50 euros for 2 beds and umbrella. Water sports seemed to me expensive banana boat 10 euros per person, most other rides were more expensive
---1.5 euro bus ride to Pahos Harbour
Pool - Superb pool , clean and cooling as the weather gets rather hot. Plenty of comfortable loungers still available at 10.00am. If you need a quieter area sun loungers are in the garden 20 paces from the pool. Swim up bar open till 6.00pm.
Food - 9/10 , themed night every night...oriental , mediterranean , Greek etc. I am a fussy eater but always found something very nice and hardly touched a chip all holiday as the variation of potatoes and rice were excellent.
All inclusive- You do get the cheaper beers and spirits but they were fine , I just made sure that there was more spirit than mixer.
BAD
Entertainment - as you expect with All Inclusive there is no need to tempt you to stay in as the more you drink the more it costs the hotel. Bingo , Karaoke , Music Quiz, Parrots, Duo , Dancers...you get the idea. So went into centre and watched Robbie Williams who was very good.
Rooms - 3 different rooms during 7 day break.....room 345 above the rear of the kitchens not a pleasant smell from the waste food skip. Couldn't sit on the balcony. I assume any room around there would have same problem......Room 377 top floor Garden annexe right under the main air con unit for the hotel. Impossible to sleep at night.....eventually room 214 sea view over looking pool at no extra charge...superb... if you can afford the extra, upgrade to the sea view rooms.
OVERALL
We had an excellent stay, met some very nice people, would recommend this hotel and would go back armed with the info outlined above

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank boza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D/DEE SCOTLAND
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2009

We have been going to the Crown for the last 3 years and each time it has been brilliant!!!.
This year we were out in Cyprus to get married at Zucchini's which was amazing!!!!, but we stayed at the Crown with 13 of our family, and everyone loved it!!!!.
Location wise its ideal for the couple or family who just want to relax and watch life drift by, the entertainment was not great all the time but it is what YOU make of it as well!!!!!.
The strip runs right out side the grounds of the hotel where you can find a varied choice of dining and an amicable selection of tavernas!!!!!.
Food at the hotel is fine but it is buffet food after all, and once you are into your second week you will find that the menu will be a repeat of the previous week!!!!.
there is a good selection though.
Activities, there were 2 great girls Rennie and Nicki, we had a blast with them, always looking for people to join in with Archery which i wasnt very good at, Darts, which i wasnt very good at,Table Tennis which i wasnt very good at!!!!!French bowls which i was not bad at but Shuffle Board thats my Bag!!!!!! oh and dont forget Waterpolo which the girls love been pushed into the pool at the end!!!!!!!(only joking).
Now for the staff, which hasnt really changed in 3 years, you have Olga who gets alot of bad comments and we have found her to be quite fun!!!, she works very hard for long hours like the rest of the staff, then you have Chris who is a star really funny bloke, loves singing!!! Evo he is the serious one behind the bar,you have Carol who was typically friendly, and at pool bar you have got Alexandra who was brilliant and put up with us ordering cocktails every 10 mins lol, bottom line be friendly and polite you will recieve the same back.
Hotel is really nice rooms are good too balcony is a bit on the small side, but you cant have everything!!!!!.
would recommend AI as Cyprus is very expensive just now, and hotel prices reflect this, so please do consider it when budgeting for holiday.
Looking forward to going back next year.
Gary and Lorraine Flynn

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorgar10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2009

Brilliant hotel. First impression of reception staff was really good, very friendly. We decided to upgrade to all-inclusive as drinks and snacks were very expensive. Room wasn't too big, but was ok. Pool area was very spectacular. There's plenty of sun loungers which are the comfortable ones and not the cheap plastic ones. There was a kids pool, a jacuzzi and the main pool which had a swim up pool bar. Evening entertainment was good, there was karaoke, magic show, african dancers, a parrot show and live singers. They had bingo every evening with prizes of up to150 euros. Food was excellent, there' s something for everyone including kids. The only problem in the hotel restaurant is that men have to wear full length trousers and a sleeved top, which was a problem as it was really hot and they didn't have air conditioning in the restaurant area.

Taxi's are very expensive, they charged us 50 euros from the airport to the hotel, but on our way back, we only paid 35 euros. We took a tour bus around Paphos, which is a hop on-hop off bus. Its 10 euros each and goes through all the major attractions in Paphos. This hotel is good for a relaxing hotel by the pool. Kids will love it. 95% of the guests of the hotel guests were British, which was really good. The staff all speak English, didn't even learn a word of Cypriot. Staff always looked tired and moody-working for 12 hour shifts. Everything is really expensive-didn't buy many gifts. There is a supermarket 2mins from the hotel which sells all English food. Would definitely go again.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sal7886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ammanford
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2009

I stayed in this hotel 2nd week of June and arrived with great trepidation after reading some of the reviews! Fortunately, everything went smoothly. Room was spacious, clean and comfortable, with small balcony. I wouldn't pay for a sea view as it is too far away. However, the views from the balcony into the hills were lovely. The restaurant was also clean and spacious, with a terraced eating area too. We were offered to upgrade to fully inclusive, but declined as we were happy with half board. There was a large selection of food at both breakfast and evening meal, which were perfectly adequate. The drinks in the hotel were very expensive, we were charged 3 euros 50 for a litre bottle of water. We didn't buy any further drinks in the hotel!! We found that if you were eating early then there was never a queue to get seated or for the self service food. We found the staff to be pleasant, although one senior staff member could have improved his customer service skills. The drinks outside the hotel on what is called "the strip" were reasonable and we visited Kykkos Cocktail bar every evening and there were some really good shows put on. I would not rate this as a 4* hotel, and have stayed in lesser stars which were better.

  • Stayed June 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AmmanfordDesertrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2009

The Structure of the hotel is really quite nice and the amenities are nice if a little limited. the pool is nice but shallow throughout with no imagination. The rooms are bog standard. Despite upgrading to an executive room we could see no difference.

The main problem with the hotel seemed to come from the management (not that they were at all visible) in that they seemed to have no connection with their staff. Unless this was just a very bad week the staff seemed like a law unto themselves. Of course there were exceptions but on the whole the staff seemed tired and irritable. Any request was seen as a huge inconvienience and not just from me. I heard many simple requests from decent paying customers dismissed by staff as if it were a petulant request from a spoiled child. I saw a middle aged man ask for a cone ice-cream. The barmaid (a horrible little woman named OLGA) said to him "it's finished". The man was clearly thinking the same as me, i.e. "go and get some more then" but simply asked "what do you mean?" she repeated the same thing again. no apology or attempted explanation. And that attitude ran deep with a lot of the staff. I found myself almost apologising before ordering anything.

On entering the disgusting pig sty that they called laughably called the restaurant you are quite reasonably asked to wait at the entrance to be seated. On one occasion we had been waiting for a little while watching the little waiter doing nothing in particular. when the fancy to seat us struck him he, from a distance of ten metres beckoned us with his forefinger in a hurried and irritated manner. how dare we require food!!

I'm not a snob I promise, but when you PAY to be somewhere you expect that the people who are PAID to be there are courteous friendly but above all polite. If you ignore this review and end up staying here then please note this. Put OLGA in her place immediately or avoid her completely. I could list several incidents that involve her running the length of the bar area to scold a costumer of her crying at the bar then manically smiling at costumers moments later.... but I won't.

We had to eat out the last three nights because the quality of the meats was awful. the selection was passable but overall after four evening meals we had had enough.

There has to be a better hotel in Coral bay

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angelhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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wales
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 June 2009

really enjoyed this holiday. 1st time for my husband and me to go all inc. would do it again if this is anything to go by. food gave an excellent choice, all very well presented. swimming pool was super with a swim up bar which was popular with being all inc! entertainment was average with the usual bingo everynight, but was lucky to have a win also friends who we met. (must have sat on the lucky table!)

  • Stayed June 2009, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elizabeth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Resorts Horizon

Property: Crown Resorts Horizon
Address: Coral Bay Avenue | PO Box 62727, Paphos 8068, Cyprus
Phone Number:
Region: Cyprus > Paphos District > Paphos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Paphos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crown Resorts Horizon 4*
Number of rooms: 212
Reservation Options:
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Also Known As:
Crown Resorts Horizon Hotel Paphos
Crown Hotel Paphos
Crown Horizon
Crown Hotel Horizon

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