After careful consideration, me and my partner decided to book a weeks holiday to Amphora for some well needed R & R. We booked 2 months in advance via bookings.com and the T&C confirmed that although card details were entered, payment was not due until arrival at the hotel. The booking was confirmed.
My partner contacted Amphora direct, 3 days before our arrival to book airport transfer, providing both his email and mobile number. They confirmed our transfer and accordingly we were greeted at the airport with a sign. However, when checking in, we were told our room was cancelled the previous day! They said bookings.com should have emailed us. We didn't see it (1 day before). We were told all rooms were fully booked. As it was midnight, the best they could offer was 1 night in the 3 bed villa, and they charged us the full 190EURO.
Their excuse was that they cancelled because they had difficulties processing our card details 2 days before our arrival - NB payment isn't due until arrival in any event! They did not call us or e-mail us yet they picked us up from the airport! All we had was one email from bookings requesting we re-confirm our card details within the next 24 hours. Thanks to the lack of notice from Amphora and Bookings, we spent the first day of our holiday searching for a vacant room, ending up in a dingy old hotel for the duration of our holiday.
Lesson. Check your e-mails the day before you fly!
- Official Description (provided by the hotel):
- This exclusive new hotel offers unobstructed views of the tranquil waters of the Mediterranean and the picturesque fishing harbour and Medieval Castle. Set on the idyllic beachfront location of the former SODAP Winery, Amphora Hotel is a rejuvenating, inspiring and serene haven of contemporary elegance that will awaken your senses. One of the highlights of this perfectly situated hotel is the exquisite accommodation offered, comprising of 95 Luxury Suites, spacious Superior Rooms and a 3 Bedroom Villa; the majority of which offer magnificent and unobstructed views of the azure Mediterranean waters and the Paphos castle. The upgraded and inviting rooms offer breathtaking views of the enchanting sunset or the landscaped gardens, while underlining comfort and a “home away from home” sensation. Thoughtful amenities combined with elegant furniture and lighting create the ideal ambiance to feel completely at home. Amphora Hotel houses a restaurant, lounge bar and seasonal pool bar. Recreational facilities include a gymnasium while the landscaped gardens surround the kidney-shaped swimming pool and the children’s pool. The hotel enjoys a prime location, just 10’ drive from Paphos International Airport, 7’ walk from the historical castle and harbour, and 20’ drive from the local golf courses. The lively atmosphere of the area offers a wide range of facilities, shops, bars, restaurants, nightlife and attractions.Amphora hotel offers free round-trip transportation from Paphos International Airport and transport to/from Larnaca Airport for an additional fee upon request. ... more less
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