We have just returned from the Ascos Coral Beach Hotel, after travelling there with Thomas Cook. We were there for a wedding with a large group - around 29 of us staying in the hotel - all adults and mainly couples.
The hotel is fine, the external areas are decorated to a good standard, the bar and restaurant are typical style and nice.
There is an indoor and outdoor pool both of a high standard, with a Jacuzzi and Sauna also to a high standard. There is a gym but most of the equipment was broken and out of use.
Staff - there is a mix of cypriot and english speaking staff. Those on reception that stood out were Susan and Ivan both friendly and helpful. The staff on the bars and the majority of waiting staff were helpful, friendly and good representatives of the hotel. There are always one or two that need to learn how to smile but on the whole you could not fault them - some were exceptional and made the holiday fun - like George at the Pool and Gabor in the snack bar.
Food - my advice is eat your breakfast, then ignore Lunch and go to the snack bar. Gabor was fantastic and the food was so much better than that served at Lunch. The evening meal was ok. Nothing bad nothing spetacular either. Everyone in our party was happy with it apart from those who were vegetarian as this was a very limited choice.
Room - this is the fun bit. The rooms are fine, very basic but will do. Our wedding couple were given an adjoining room attached by one unlocked door to the grooms sisters room and asked to be changed. They were charged for the privledge - so not given the upgrade as mentioned in the Thomas Cook Brochure.
In our room - the maid service was great, the maid was lovely and really helpful but -
our wardrobe door fell off,
there were old clothes left in the drawers - not entirely sure how long they had been there,
there are only two plug sockets in the entire room (they are standard 3 pin plugs) one by the TV and one by the kettle
The shower was off and on - sometimes you got a trickle of cold water, sometimes scalding and if you timed it really right at 5.45 you managed to get a normal shower - I wouldn't call it a power shower though. This may have been because we were on the 3rd floor however, my friends on the 2nd floor were fine with their shower.
My main complaint was the bathroom roof - if fell down whilst I was in the bathroom. I did complain to the hotel reception and was laughed at, I complained to the Rep and was told it was a "language barrier" I asked to see the manager and was still waiting for him 5 days later. They fixed the roof - by putting the same bits back up and it came down again - I complained again the same thing happened and I gave up.
The entertainment (and I use the word lightly) was poor. So poor the guy Matt said "if you don't enjoy it, just say you did so I can keep my job". His helper was there maybe 3/4 days in the last week out of the 2 weeks she was supposed to be. Half the activities were not on - I think they just did those things they liked and spend the rest of the time throwing people in the pool. The evening entertainment was half and half - normal acts and some really good ones.
I know this is long and negative but reviews should be honest. If you are going for a holiday for older people, with no interest in entertainment and you plan to be out of the hotel a lot - go it will be ideal.
If you actually enjoy staying around the hotel on an All Inclusive then in reality this hotel should be downgraded. The food is average, the decor is nice but the rooms (or mine) was literally falling apart and the entertainment was dire.
I am writing my official complaint to Thomas Cook with photos so we will see what happens.
- Official Description (provided by the hotel):
- The Ascos Coral Beach is situated at the picturesque Coral Bay in Paphos and set on a shingle beach offering breathtaking views of the Mediterranean sea. The modern and stylish guestrooms, along with tropical gardens around the pool area as well as the beach and its friendly atmosphere, promise a memorable and relaxed holiday experience. The hotel hosts an excellent range of facilities combined with daytime activities and evening entertainment appealing to families and couples of all ages. An ideal lux-laid-back holiday, a star choice for a perfect holiday. ... more less
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- Also Known As:
- Hotel Ascos Coral Beach
- Ascos Coral Beach Resort